Best Buy

Reviews

• TK

  Thomas Kelly

  Dec 26, 2025
  1.0
  Just had the worst customer service experience of my life here. I bought an enelx juice box ev charger here, and the company that manufactured that product abruptly decided to leave the North American market. In doing so, this charger is now useless because the app the it operates through was also discontinued and unsupported. The product was still under warranty and both Dani, the geek squad agent, and Sadye, the general manager of the store, refused to give me a refund or even store credit. The worst part about it is that the both couldn’t have cared less, nor showed any empathy or understanding at all for the situation. It just shows the culture of the store and the company as a whole. It doesn’t make sense to me, especially from Sadye, the general manager’s perspective. I’m sure as a GM she’s offered stock compensation, which has historically been down during her tenure, while Amazon has been up. It’s no wonder why Amazon is taking their market share - it’s poor customer service and bad company policy at the ground level. I bought my new charger from Amazon, which has a much better/safer return policy. I wouldn’t say I’m 100% never going to shop here again, but probably not as long as I can help it. And this is coming from a person who has spent tens of thousands of dollars at Best Buy - my company has an account with them! It’s clear Amazon is the better retailer for their superior customer service and policies. Because of Best Buy, this store in particular, I had to buy two chargers instead of one, and pay twice to have them each installed, which costed me about $1800 more than it should have. Honestly, the worst part about it is they made me take the charger with me when I left - they couldn’t even due me the dignity of disposing it for me 🙄
• SH

  Sven Hansen

  Dec 23, 2025
  3.0
  Needed to buy apple headphones, no one to assist, walk around like 20 minutes before someone in the back told me to oat at register and they pull It out, no sales explanation etc
• JS

  Jeanett Siqueiros

  Dec 21, 2025
  1.0
  Your service at Best Buy in Thousand Oaks is deplorable. What's the point of having such young staff if they don't have the slightest idea about the products they're selling? They have a terrible attitude, acting like they're doing you a favor by selling you something! And then, at the end, they say "thank you for your purchase!" They need some training. I will never buy anything from your awful store again. Bye
• SJ

  Scott Jacobson

  Dec 19, 2025
  5.0
  We went into T.O. Best Buy evaluating Home Security Camera Systems. I wanted to acknowledge and give Highest of Praise to Kevin who provided the BEST service and most thorough information re; options and advice/ suggestions to make a very informed decision for security camera and installation! Thank You, Kevin
• KU

  Kristin Uribe

  Dec 10, 2025
  5.0
  I had an amazing experience at Best Buy thanks to associate Zach. After leaving the Simi Valley store because no one was willing to assist me, they were having a private conversation right in front of me, I wasn’t expecting much. But Zach completely changed that. He walked me through the pros and cons of everything I had viewed online, introduced me to brands I would have never considered, and clearly knew his stuff. I didn’t end up buying anything that day, but unlike many salespeople who might look annoyed in that situation, Zach was polite, professional, and genuinely willing to help me. He’s a real asset to the team!

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