Best Buy

Reviews

• GL

  Gianfranco Lisi

  Feb 2, 2026
  3.0
  Massive store with little representation. So hard at times to find someone who can help you. Once you do find someone the process seems pretty quick.
• MG

  Michael Guynn

  Jan 31, 2026
  5.0
  This is probably the best Best Buy I've ever seen. It's huge, and the stock constantly surprises me. There have been many occasions when I'm at a different location looking for a product, and they say "Oh, we don't have it, but there's one in Thousand Oaks". They have all the stuff you expect, but also a wide selection of computer parts and building accessories, camera lenses, kitchen gadgets, smart home tech, and other consumer electronics that are otherwise hard to find in a brick and mortar store. I have found sometimes the checkout line moves very slow. But the on-floor staff are all super friendly and helpful. I stop in here from time to time just to be inspired by gadgets!
• GN

  Gavin Nunns

  Jan 29, 2026
  5.0
  Friendly knowledgeable staff in the computer and photography departments.
• JK

  Jeong Hwan Kim

  Jan 15, 2026
  5.0
  We were able to recycle our used TV here.
• TK

  Thomas Kelly

  Dec 26, 2025
  1.0
  Just had the worst customer service experience of my life here. I bought an enelx juice box ev charger here, and the company that manufactured that product abruptly decided to leave the North American market. In doing so, this charger is now useless because the app the it operates through was also discontinued and unsupported. The product was still under warranty and both Dani, the geek squad agent, and Sadye, the general manager of the store, refused to give me a refund or even store credit. The worst part about it is that the both couldn’t have cared less, nor showed any empathy or understanding at all for the situation. It just shows the culture of the store and the company as a whole. It doesn’t make sense to me, especially from Sadye, the general manager’s perspective. I’m sure as a GM she’s offered stock compensation, which has historically been down during her tenure, while Amazon has been up. It’s no wonder why Amazon is taking their market share - it’s poor customer service and bad company policy at the ground level. I bought my new charger from Amazon, which has a much better/safer return policy. I wouldn’t say I’m 100% never going to shop here again, but probably not as long as I can help it. And this is coming from a person who has spent tens of thousands of dollars at Best Buy - my company has an account with them! It’s clear Amazon is the better retailer for their superior customer service and policies. Because of Best Buy, this store in particular, I had to buy two chargers instead of one, and pay twice to have them each installed, which costed me about $1800 more than it should have. Honestly, the worst part about it is they made me take the charger with me when I left - they couldn’t even due me the dignity of disposing it for me 🙄

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