Apple The Oaks

3.6
799 reviews

About

Electronics StoreComputer Repair ServiceCell Phone Repair ShopApple
Visit the Apple Store to shop for iPhone, Mac, Apple Watch, iPad and more. Our Specialists will answer your questions and get you set up. Or get technical support at the Genius Bar.

Details

  • DeliveryAvailable
  • DebitAvailable
  • Mobile paymentsAvailable
  • [Free/Paid] wi-fiNot available

Location

Apple The Oaks
432 West Hillcrest Drive, Thousand Oaks, CA
91360, United States

Hours

Reviews

3.6
799 reviews
5 stars
393
4 stars
124
3 stars
55
2 stars
34
1 star
193

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor customer service, citing rude staff, long wait times, and lack of assistance.

Appointment Issues

Numerous reviews mentioned problems with appointments, including cancellations, long waits despite having scheduled times, and confusion over check-in procedures.

Product Knowledge

Several customers expressed dissatisfaction with staff's product knowledge, indicating that employees were unable to answer basic questions or provide adequate support.

Mixed Experiences

While some customers praised individual staff members for their helpfulness, the overall sentiment reflected a significant number of negative experiences.
  • MS
    Maine Sanchez
    2 days ago
    5.0
    Excellent costumer services,
  • ZZ
    Zach
    Jan 3, 2026
    5.0
    The people here were very kind to me even though the store makes me overstimulated. Gives me some anxiety every time I visit. So thanks for making me feel comfortable and welcomed to pick up my new phone.
  • CM
    Cinthya Montelongo
    Dec 23, 2025
    1.0
    Useless people working here. We came from over an hour because once again another crash the 101. All I heard throughout the whole interaction was we close in an hour okay ? Also come back tomorrow yea totally waste of time and useless people working here
  • WM
    Will Cowles Meyer
    Dec 15, 2025
    1.0
    Wife took her computer in today to get repaired/replaced. They said apple care does not cover replacements any longer, AND they can't repair it in house. 1 month is the estimate for the computer to be fixed. She is in school, is there really NO solutions outside of being without a computer for a month? Absolutely absurd. This store, and Apple itself, may well lose our business permanently. For the price you pay, the customer service is horrible and the fact that apple care no longer covers replacements? Done with this company and this store. Back to PC we go.
  • JR
    J Richyoullnevrknow
    Dec 11, 2025
    1.0
    This place will cancel your appt right after you check in....then push you back constantly...employees are rude and inefficient....this is why I do not like apple. My second appt time has come and gone...no interaction.

Frequently Asked Questions About Apple The Oaks

What products and services are available at Apple The Oaks?

Apple The Oaks offers a range of Apple products including iPhone, Mac, Apple Watch, iPad, and more. Specialists are available to answer questions and assist with setup. Technical support is provided at the Genius Bar.

What are the regular opening hours of Apple The Oaks?

Apple The Oaks is open from 10:00 AM to 8:00 PM Monday through Saturday, and from 11:00 AM to 7:00 PM on Sundays.