Business Details
About
Electronics StoreComputer Repair ServiceCell Phone Repair ShopApple
Visit the Apple Store to shop for iPhone, Mac, Apple Watch, iPad and more. Our Specialists will answer your questions and get you set up. Or get technical support at the Genius Bar.
Details
- DeliveryAvailable
- DebitAvailable
- Mobile paymentsAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.6
799 reviews
5 stars
393
4 stars
124
3 stars
55
2 stars
34
1 star
193
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service, citing rude staff, long wait times, and lack of assistance.
Appointment Issues
Numerous reviews mentioned problems with appointments, including cancellations, long waits despite having scheduled times, and confusion over check-in procedures.
Product Knowledge
Several customers expressed dissatisfaction with staff's product knowledge, indicating that employees were unable to answer basic questions or provide adequate support.
Mixed Experiences
While some customers praised individual staff members for their helpfulness, the overall sentiment reflected a significant number of negative experiences.
- MSMaine Sanchez2 days ago5.0Excellent costumer services,
- ZZZachJan 3, 20265.0The people here were very kind to me even though the store makes me overstimulated. Gives me some anxiety every time I visit. So thanks for making me feel comfortable and welcomed to pick up my new phone.
- CMCinthya MontelongoDec 23, 20251.0Useless people working here. We came from over an hour because once again another crash the 101. All I heard throughout the whole interaction was we close in an hour okay ? Also come back tomorrow yea totally waste of time and useless people working here
- WMWill Cowles MeyerDec 15, 20251.0Wife took her computer in today to get repaired/replaced. They said apple care does not cover replacements any longer, AND they can't repair it in house. 1 month is the estimate for the computer to be fixed. She is in school, is there really NO solutions outside of being without a computer for a month? Absolutely absurd. This store, and Apple itself, may well lose our business permanently. For the price you pay, the customer service is horrible and the fact that apple care no longer covers replacements? Done with this company and this store. Back to PC we go.
- JRJ RichyoullnevrknowDec 11, 20251.0This place will cancel your appt right after you check in....then push you back constantly...employees are rude and inefficient....this is why I do not like apple. My second appt time has come and gone...no interaction.
Frequently Asked Questions About Apple The Oaks
What products and services are available at Apple The Oaks?
Apple The Oaks offers a range of Apple products including iPhone, Mac, Apple Watch, iPad, and more. Specialists are available to answer questions and assist with setup. Technical support is provided at the Genius Bar.
What are the regular opening hours of Apple The Oaks?
Apple The Oaks is open from 10:00 AM to 8:00 PM Monday through Saturday, and from 11:00 AM to 7:00 PM on Sundays.
Are there any special holiday hours for Apple The Oaks?
Yes, the store is closed on November 27, 2025 and December 25, 2025. On other holiday dates such as November 28, and December 12-24, 2025, special extended hours apply, ranging from 8:00 AM to 9:00 PM or reduced hours on December 24 and 31/January 1.
Does Apple The Oaks offer in-store pickup and delivery services?
Yes, Apple The Oaks offers both in-store pickup and delivery services for customers.
Is Apple The Oaks wheelchair accessible and does it provide free Wi-Fi?
Yes, the store has a wheelchair accessible entrance and offers free Wi-Fi to customers.
How can I contact Apple The Oaks for inquiries or support?
You can contact Apple The Oaks by phone at +1 805-277-5040 or email theoaks@apple.com.
Where is Apple The Oaks located?
Apple The Oaks is located at 432 West Hillcrest Drive, Thousand Oaks, CA 91360, United States.
What nearby shopping centers and stores are close to Apple The Oaks?
Apple The Oaks is situated near The Oaks shopping center, Macy's The Oaks department store, Alex And Ani jewelry store, GUESS by Marciano clothing store, and Bath & Body Works among others, providing a rich shopping experience.
Are there nearby places where I can enjoy food or desserts when visiting Apple The Oaks?
Yes, nearby dessert and candy options include See's Candies and Lolli and Pops. You can enjoy these treats before or after your visit to Apple The Oaks.
What other services and stores are accessible near Apple The Oaks for a diverse shopping experience?
Nearby options include clothing stores like Windsor Fashions and Banana Republic, cosmetic supplies such as L'Occitane en Provence, footwear outlets like SKECHERS Retail, and furniture stores including LoveSac Alternative Furniture Co.