Apple Promenade Temecula

Reviews

• VZ

  Valeria Perez Zimmer

  Oct 26, 2025
  1.0
  Customer service rep was slow and didn’t even bother trying to help. ChatGPT knows more than this guy did lol.
• VH

  Vjola H

  Oct 26, 2025
  1.0
  I made an appointment. I asked twice what would be the time to check my laptop so I could decide if I would wait there. Then after waiting 1 hour they increased the time again. No thank you!
• AY

  Ashley Y

  Oct 21, 2025
  5.0
  Was helped out by Royce. He helped me set up my new iPhone, and went above and beyond. He stayed past the closing hours just to help me out and didn’t make me feel like I was bothering him. Royce got me my iPhone and everything transferred over that same day. he helped me out every step of the way and there was a lady who helped me out too, but I forgot to get her name. Thank you so much, Royce!
• LT

  Lori T.

  Oct 7, 2025
  5.0
  On Thursday, October 2, 2025, I went to the Apple store to purchase a new phone. I was helped by Apple specialist Tydus who helped me to figure out which phone would best fit me. Tydus was very knowledgeable, patient and helpful. After purchasing the phone, I was helped by Allen an expert specialist. Allen was amazing! Allen helped me transfer my data from my old phone to my new 16 Plus. Allen was very knowledgeable, patient, supportive and helpful in every way while helping 6-7 other customers. Thank you Tydus & Allen for your good Customer Service and keeping a smile while doing it. Lori T.
• KE

  Kamaile E

  Sep 29, 2025
  1.0
  While the customer service rep was nice and friendly, he erased the wrong iPhone, wiping out my current phone instead of the phone I was trading in. This wiped my entire phone, all of its photos, data, messages, everything. I lost important photos that I can never recover, including wedding and honeymoon photos. This was an act of complete negligence that should have never happened, and the way the Apple store dealt with it was unfair. We went back that night, and the female greeter was completely dismissive after I told her my phone factory reset. It was clear that she just wanted to go home, and her customer service was terrible. I then returned the next day to understand what happened. It was then that a kind tech was able to identify what mistake the original customer service rep made- in an act of carelessness and desire to complete the transaction quickly, he chose the wrong iPhone on the Find My app to delete. When permanently erasing someone’s iPhone, this action should be treated with care, not speed. It was clear after a few minutes of being helped by the customer service rep, that he was confused on why the trade in phone wasn’t erasing. Instead, I was required to put my password in between 7-8 times because he was having trouble erasing my phone. I was told “This is the last time you’ll need to put your password in” 3-4 times, further proving my point that he didn’t know what he was doing. There needs to be better training, and more care taken when dealing with factory resetting a customer’s phone. This was not okay, and it should have NEVER happened. The Apple Store attempted to make things right by giving me a meager 25% discount, but it feels wrong for me to spend any more money at this store. What I lost was priceless, and I intend on escalating this issue to receive compensation that feels fair to the gross negligence of this situation.

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