Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Sylmar, CA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.2
309 reviews
5 stars
232
4 stars
10
3 stars
5
2 stars
9
1 star
53
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some praised individual staff members for their helpfulness, while others reported negative experiences with dishonesty and long wait times.
Professionalism
Several customers highlighted the professionalism of staff members like Ana, Anthony, and Arles, who provided knowledgeable assistance.
Sales Practices
Concerns were raised about aggressive sales tactics and unexpected charges, leading to dissatisfaction among customers.
Wait Times
Customers frequently complained about long wait times and inefficient service, impacting their overall experience.
Store Environment
Some reviews noted a friendly and clean store environment, while others criticized the lack of attention from staff.
- JBJoe BernalNov 4, 20255.0Anthony is the best rep here He for sure needs a raise he goes above and beyond
- AAAle AriasOct 10, 20251.0Worst customer service ever. They lie to people to have them switch over to them! They promised to pay the $500 balance from my previous carrier if I switched over to them and they lied!!! When I called to have them send me the Mastercard they told me it was rejected. Now my previous carrier send my bill to collections!!! Do not join Verizon please!!!!
- DDDanny DiazOct 10, 20255.0Great service , angel is the best thank you for you’re customer service
- KMKevin MarollaSep 19, 20255.0Angel was very helpful and professional
- FSFelicia SerranoAug 24, 20255.0Destiny and Anthony were very helpful and insightful.
Frequently Asked Questions About Verizon
What is Victra and what products does this Verizon Authorized Retailer offer?
Victra is a local Verizon Authorized Retailer offering a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and more.
What are the operating hours for the Verizon store in Sylmar, CA?
The store is open Monday to Friday from 9:00 AM to 8:00 PM, Saturday from 10:00 AM to 8:00 PM, and Sunday from 10:00 AM to 7:00 PM.
What brands are available at this Verizon Authorized Retailer?
Available brands include Verizon Wireless, Samsung, Apple, Motorola, Google, and various accessories brands like Casemate, Otterbox, and Mophie.
What payment options does the Victra Verizon store accept?
The store accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, Samsung Pay, and Visa.
Does the Verizon store in Sylmar offer in-store pickup for online orders?
Yes, the store provides in-store pickup services for convenient order collection.
Are there recycling options for electronics at the store?
Yes, the store offers electronics recycling services.
Can customers communicate with the store in Spanish?
Yes, the store provides services in both English and Spanish.
What nearby fitness centers can I visit before or after shopping at Victra?
Nearby fitness centers include USA Fitness, Dragon Mu Sool martial arts club, and a local Fitness Center offering gym and pharmacy services. These are convenient spots for a workout or wellness visit around your shopping trip.
Are there any nearby dining options near the Verizon store in Sylmar?
Yes, you can visit several nearby restaurants such as Culichitown Restaurants (offering sushi, Mexican, and seafood), Kotsu Ramen & Gyoza, Teriyaki Madness, Sylmar's Fix (Italian and sandwiches), and The Winzza pizza restaurant for a meal before or after your visit.
What nearby stores and services can complement my visit to Victra?
Nearby stores include Sally Beauty for hair and cosmetic supplies, Sylmar Jewelers for jewelry, and Fashion Gal for women's clothing. Other services like Chase ATM, Coinme currency exchange, and Wells Fargo ATM are also close by for financial needs.
How can I stay updated on the latest offers and contact the Verizon store?
You can visit the website at https://victra.com/stores/ca-sylmar for current deals or email Info@victra.com. The main phone number is +1 818-408-4998.