Business Details
13756 Foothill Blvd, Sylmar, CA
91342, United States
Certified by Verizon • Feb 22, 2026
(818) 408-4998
Certified by Verizon • Feb 22, 2026
https://www.victra.com
Certified by Verizon • Feb 22, 2026
About
Certified by Verizon • Feb 22, 2026
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon authorized retailer in Sylmar, CA. Our team provides a simple and helpful experience for every guest. You can shop the latest Verizon phones, tablets, smartwatches, home internet options, accessories, and device protection.
We support both personal and business accounts. Our store consultants can help you upgrade devices, manage plan changes, add new lines, and set up products for home or business use.
Frontier Internet is also available at this location, with strong offers for homes and businesses in the area.
Visit us for reliable wireless service, expert support, and solutions that fit your needs.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Certified by Verizon • Feb 22, 2026
Hours
Certified by Verizon • Feb 22, 2026
Reviews
4.1
319 reviews
5 stars
237
4 stars
10
3 stars
5
2 stars
9
1 star
58
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some employees received praise for being helpful and professional, while others were criticized for being unresponsive and unhelpful.
Sales Practices
Numerous complaints about deceptive sales practices, including unexpected fees and charges, leading customers to feel scammed.
Staff Knowledge
While some staff members were noted for their knowledge and ability to assist customers, others were described as inexperienced or unhelpful.
Store Experience
Customers reported long wait times and poor management of customer flow, leading to frustration and dissatisfaction.
- ATAK trans1 day ago1.0A person cannot provide service without a reason. ELI person I don’t know how you guys hired this person knows nothing about crevice
- IMIgnacio MaciasFeb 11, 20265.0Edgar was willing to go above and beyond this store always helps with my needs and concerns and explains everything well best store in the valley !!
- AVAlejandra VelardeFeb 7, 20261.0La peor tienda de teléfonos nunca ayudan con nada la manager no le importa lo que hacen sus empleados le vale todo te cobran de más y cargos ridículos
- JSJulia SuppanJan 3, 20261.0Always ignored when I try to come into this store. No greeting, no "we'll be with you in a few minutes,' nothing. I just left because the second person working came out talking about leaving before the store closes. I had been there for a while and nobody had even acknowledged me at all after almost being in there for
- EAEmily AlvarezDec 21, 20255.0We have been loyal Verizon customers for 5+ years. We decided to upgrade our existing phones, and Anthony really went above & beyond on breaking down all the costs. He even assisted us on an issue we were unaware of. We appreciate the great customer service from Anthony and we didn’t feel rushed. He made sure we understood everything from step 1 and ensured we were taken care of.
Frequently Asked Questions About Verizon
What is Victra and what products does this Verizon Authorized Retailer offer?
Victra is a local Verizon Authorized Retailer offering a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and more.
What are the operating hours for the Verizon store in Sylmar, CA?
The store is open Monday to Friday from 9:00 AM to 8:00 PM, Saturday from 10:00 AM to 8:00 PM, and Sunday from 10:00 AM to 7:00 PM.
What brands are available at this Verizon Authorized Retailer?
Available brands include Verizon Wireless, Samsung, Apple, Motorola, Google, and various accessories brands like Casemate, Otterbox, and Mophie.
What payment options does the Victra Verizon store accept?
The store accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, Samsung Pay, and Visa.
Does the Verizon store in Sylmar offer in-store pickup for online orders?
Yes, the store provides in-store pickup services for convenient order collection.
Are there recycling options for electronics at the store?
Yes, the store offers electronics recycling services.
Can customers communicate with the store in Spanish?
Yes, the store provides services in both English and Spanish.
What nearby fitness centers can I visit before or after shopping at Victra?
Nearby fitness centers include USA Fitness, Dragon Mu Sool martial arts club, and a local Fitness Center offering gym and pharmacy services. These are convenient spots for a workout or wellness visit around your shopping trip.
Are there any nearby dining options near the Verizon store in Sylmar?
Yes, you can visit several nearby restaurants such as Culichitown Restaurants (offering sushi, Mexican, and seafood), Kotsu Ramen & Gyoza, Teriyaki Madness, Sylmar's Fix (Italian and sandwiches), and The Winzza pizza restaurant for a meal before or after your visit.
What nearby stores and services can complement my visit to Victra?
Nearby stores include Sally Beauty for hair and cosmetic supplies, Sylmar Jewelers for jewelry, and Fashion Gal for women's clothing. Other services like Chase ATM, Coinme currency exchange, and Wells Fargo ATM are also close by for financial needs.
How can I stay updated on the latest offers and contact the Verizon store?
You can visit the website at https://victra.com/stores/ca-sylmar for current deals or email Info@victra.com. The main phone number is +1 818-408-4998.
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