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Brand Certified

Verizon

4.2
(271 reviews)

Business Details

2605 Main St, Susanville, CA
96130, United States
(530) 832-3042
https://www.victra.com

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon authorized retailer in Susanville, CA. Our team provides a simple and helpful experience for every guest. You can shop the latest Verizon phones, tablets, smartwatches, home internet options, accessories, and device protection. We support both personal and business accounts. Our store consultants can help you upgrade devices, manage plan changes, add new lines, and set up products for home or business use. Frontier Internet is also available at this location, with strong offers for homes and businesses in the area. Visit us for reliable wireless service, expert support, and solutions that fit your needs.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
2605 Main St, Susanville, CA
96130, United States

Hours

Reviews

4.2
271 reviews
5 stars
194
4 stars
21
3 stars
10
2 stars
9
1 star
37

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, knowledgeable, and helpful, with several specific employees receiving commendations for their exceptional service.

Sales Experience

While many reviews highlighted positive sales experiences, there were complaints about upselling tactics and lack of transparency regarding pricing.

Store Environment

The store atmosphere was noted as improved under new management, with a more welcoming and competent staff, although some reviews mentioned instances of poor service.

Service Issues

Several customers reported significant issues with service delivery, including billing discrepancies and delays in receiving new devices.
  • DC
    Dominic Celestine
    Jan 23, 2026
    5.0
    Hailey and autumdae were amazing !! Helped me with everything super fast and efficient
  • MC
    Maryanne Cowell
    Jan 22, 2026
    5.0
    Was handled kindly. Associate was very informative.
  • DM
    Donald McMullen
    Nov 17, 2025
    5.0
    Very pleasant and helpful
  • HP
    Herschel Pence
    Oct 16, 2025
    5.0
    Ray was very knowledgeable, and very friendly
  • ML
    Matthew Lively
    Sep 28, 2025
    5.0
    Alex was amazing and we couldn’t ask for anything more

Frequently Asked Questions About Verizon

What products and brands are available at the Verizon store in Susanville?

The Verizon store offers a full range of wireless devices including smartphones, tablets, wearable devices, mobile broadband, laptops, and accessories from brands such as Verizon Wireless, Samsung, Apple, Motorola, Google, and more.

What are the store hours for Verizon in Susanville, CA?

The store is open Monday through Friday from 9:00 AM to 7:00 PM, Saturday from 10:00 AM to 6:00 PM, and Sunday from 12:00 PM to 6:00 PM.

Brand Certified Facts from Verizon

Verizon partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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