Verizon

4.2
266 reviews

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Susanville, CA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
2605 Main St, Susanville, CA
96130, United States

Hours

Reviews

4.2
262 reviews
5 stars
188
4 stars
20
3 stars
10
2 stars
9
1 star
35

What are people saying?

AI-generated from recent customer reviews

Customer Service

Overall, customers praised the staff for being friendly, knowledgeable, and helpful, with many specific mentions of employees going above and beyond.

Sales Experience

Several reviews highlighted positive experiences during the sales process, with staff providing clear information and assistance in selecting products.

Staff Competence

Many customers noted the staff's competence and product knowledge, particularly mentioning employees like Sarah, Pinky, and Cody.

Negative Experiences

Some customers reported negative experiences, including issues with transparency regarding pricing and service, leading to frustration and dissatisfaction.

Store Environment

The store atmosphere was described as friendly and welcoming, especially after recent management changes, although some reviews mentioned slow service.
  • DM
    Donald McMullen
    Nov 17, 2025
    5.0
    Very pleasant and helpful
  • HP
    Herschel Pence
    Oct 16, 2025
    5.0
    Ray was very knowledgeable, and very friendly
  • ML
    Matthew Lively
    Sep 28, 2025
    5.0
    Alex was amazing and we couldn’t ask for anything more
  • NB
    Nicole Ballard
    Sep 10, 2025
    5.0
    Ray was excellent- very competent, friendly and efficient.
  • GS
    Greg Stelzner
    Sep 4, 2025
    2.0
    I bought a phone there and the salesman talked me into a screen protector without telling me the price. I found out upon checkout that a simple screen protector was costing me $60. The salesman said that the protector had a free replacement warranty but he didn't give me any paperwork or say that I had to register the purchase. Well I cracked the protector within about 6 weeks and came back to the store to require about getting a new protector. The employee said that I had to register the product and request a refund from the manufacturer. Needless to say i wasn't about to waste more money buying another one. The phone purchase process took almost 3 hours since there was only one employee in the store due to two others calling in sick that day. There was also a person from corporate who showed up who interrupted the process with several requests from the only employee. I don't plan on going back.

Frequently Asked Questions About Verizon

What products and brands are available at the Verizon store in Susanville?

The Verizon store offers a full range of wireless devices including smartphones, tablets, wearable devices, mobile broadband, laptops, and accessories from brands such as Verizon Wireless, Samsung, Apple, Motorola, Google, and more.

What are the store hours for Verizon in Susanville, CA?

The store is open Monday through Friday from 9:00 AM to 7:00 PM, Saturday from 10:00 AM to 6:00 PM, and Sunday from 12:00 PM to 6:00 PM.