Geek Squad

Reviews

• RC

  Ranetta Collins

  Jul 17, 2025
  1.0
  I went to Best Buy Geek Squad after Apple Support diagnosed a system malfunction with my iPhone 14+ camera and flashlight. Since my phone was still under warranty, Apple scheduled my repair through Best Buy Geek Squad. When I arrived, the initial tech began helping me, but another tech interrupted, saying she was having issues with another customer’s device. They swapped, and unfortunately, she also had trouble assisting me—so the original tech had to come back to help her with my phone. After some confusion, I was told they had one part but not the other and would need to order the missing part. (Interestingly, when I went to another Apple Authorized Service Provider, they only needed one part to fix everything.) Then I was informed that because I didn’t have AppleCare, Best Buy’s policy required them to keep my phone for 1–3 business days until the part arrived—which was a major inconvenience since I don’t have a backup phone and they don’t offer loaner devices. She then offered a workaround: purchase AppleCare so I could take my phone home and return once the part arrived. I agreed, only to find out later that what she sold me was AppleCare for my AirPods, not my phone. At that point, I was completely frustrated and felt my time had been wasted. She then casually suggested I try Computer Link and see if their policy was different. (Thankfully, it was—and they fixed my phone quickly.) I ended up calling Apple Support again to report the incident, and that’s when I also learned I was no longer eligible to purchase AppleCare for my phone since it had been over 30 days from the original purchase. Overall, I do not recommend Best Buy Geek Squad for Apple service if you can help it. If Apple offers them as a service location, I suggest requesting an alternative. This was a very disappointing and frustrating experience
• CB

  Carmon Busgano

  Mar 28, 2023
  5.0
  Always professional experts in IT whenever I've needed IT support. Thank you
• BB

  Brad

  Oct 6, 2020
  3.0
  Bought a laptop from these guys about 3 years ago for a Christmas gift but couldn't afford to purchase the protection plan due to financial constraints, now finding out on the bottom left corner of my computer on the back has a crack in the back plastic and now have in the Shell out money to have the backing replaced unbelievable and the worst off they don't give you much information how to replace it without having to go to Hewlett Packard
• MP

  Micro Phone

  Sep 10, 2019
  4.0
  Good response time. We had purchased the protection program for a laptop. Had an issue. Remotely tuned up and scanned now, running like new.

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