VCA TLC Pasadena Veterinary Specialty and Emergency

Reviews

• KV

  kara vaggio

  Nov 11, 2025
  1.0
  Been going here for ten years got a $7k PU surgery with doctor little who is amazing, had a sad euthanasia experience that was traumatizing where one doctor was great and the other vet tech was creepy and wouldn’t let me hold my cat and kept making weird kind of eye roll expressions when my cat was DYING — after ten years and THOUSANDS OF DOLLARS, today a terrible exchange with their receptionist ended our relationship. I was having a frustrating exchange about a flea medication refill and then informed the receptionist that when trying to call, the phone prompts had said “press one to be connected” and then when I pressed one a robot voice would say “goodbye” and hang up and that I called ten times before it worked — the receptionist said “no, I don’t think our system does that”…..so you are accusing me of lying about the phone prompt not going through? this was the RUDEST person I have ever spoken to there and was NOT helpful and then to have the exchange end with me saying oh I’m sorry so you’re saying I am lying? And her trying to explain how it could be possible for her to assert there was no way the phone prompts messed up AND not be calling me a liar for saying they did was insane. Just say “oh no, I wonder what happened - I am glad you kept calling I’ll look into it” —- like really? You have to say I was lying about it? THATS INSANE! Why would I say that happened if it didn’t and why are you dying on that hill? Well you did die on that hill, you’re dead to me VCA TLC what the heck is wrong with you? I can’t with these people anymore. They did not care they were losing a client and insisted the receptionist was NOT calling me a liar….ok then explain how they can insist the phone service was working despite me claiming it wasn’t without insinuating I was lying? Ok so they are insinuating I am delusional? why are you doubling down on gas lighting me??? All to assert your automatic PHONE SYSTEM is inscrutable and flawless!?! Ok, sure it is…..why not just say SORRY FOR THAT EXPERIENCE, MA’AM…….why would you opt to say THAT EXPERIENCE NEVER HAPPENED, MA’AM aka either I am a liar or it’s all in my head…..really? You guys are insane. I can’t believe medical gaslighting extends to lower level Veterinary receptionists, but here we are. The overpriced services, and CONSTANT nickel and diming, evasive tactics when they don’t know the answer instead of finding out, lack of explanations about options that lead clients to think the most expensive option is THE ONLY option, unless you do your own research and ask a million questions, constant price-gouging as policies has annoyed me over the years and are reflected by everyone except their surgeon Dr Little and nicest vets — they are great for our pets, but most of VCA TLC as a human is is dealing with everyone else on staff. After all this to find they also cannot sustain a modicum of customer service skills— it is too much to stay on. Ive paid ten thousand dollars to end up being called a liar and treated like I’m insane due to an error in the automatic phone system — WOW. Run away. Find another vet. Bye forever.
• NP

  N Pinto

  Nov 4, 2025
  5.0
  My dog had a mass in her uterus. Dr. Little operated her, kept me informed during and after the procedure. They returned some of my deposit after finding one of the tests wasn't needed. The costing was transparent and fair. This was a scheduled procedure, not an emergency.
• YA

  Ysenia Alcazar

  Oct 27, 2025
  1.0
  Terrible bedside manner by staff. Openly condescended to another patient while mourning their pet. They approach their jobs like cashiers, rather than veterinary professionals.
• AC

  Austin Choi

  Oct 14, 2025
  5.0
  Literally saved my cats life. Thank you. The staff here deserve the world.
• DD

  Deanna

  Sep 23, 2025
  5.0
  I found a Belgian Malinois with no collar or chip that had been hit by a car and left on the street on Wednesday 9/17. Thankfully, a few strangers and I were able to get her into my car, and I brought her to VCA TLC Pasadena. Since she wasn’t my dog, the staff were upfront in explaining that I’d need to take financial responsibility if I wanted all of her injuries treated. They explained how everything would work and were clear in the estimates of care that might be needed. I chose to move forward with it, and I’m so glad I did. Because of their help, she’s on track to make a full recovery and will now live a long happy life with us. I’m very grateful to the entire staff for all of their support this whole time. I started posting about her recovery journey on my TikTok @deannawemmer and the response there has been amazing. So grateful to you guys for making that possible for us and helping us take in another family member <3

Frequently Asked Questions About VCA TLC Pasadena Veterinary Specialty and Emergency