Best Buy

Reviews

• KM

  Karen McGregor

  Aug 14, 2026
  5.0
  After searching the city, we thought we would try Best Buy and wow the results were great. Farnia set me up with a new phone for the best price. She went above and beyond helping me.
• CC

  Canadaboy250

  Aug 14, 2026
  1.0
  **Abysmal customer service, avoid interaction or be prepared for a fight** I purchased a GPU online from Best Buy that arrived defective, exhibiting core instability and crashing (manufacturing defect that cannot be caused by user error). I brought it into the store to return it under Best Buy’s defective-item return policy. The employee initially told me that the GPU could not be returned because it had been opened. I had to point out and prove Best Buy’s own policy regarding defective products before he would proceed. (Either the customer service employees do not KNOW their own policies, or were intentionally trying to lie, the first thing I clearly explained in the return was that the product was defective so it was not a matter of being unaware) Once that argument failed, the employee spent a significant amount of time inspecting the card for any minor scratch, scuff, or other cosmetic imperfection that could potentially be attributed to me. (Core instability is a manufacturing defect, even a chipped or scratched PCIe port would not cause it, completley destroyed external covering and display ports would not either). It seems the priority was finding an excuse to reject the return rather than compensating a truly defective product. When he failed to manufacture a basis to refuse the return, he then pushed for an exchange instead. I would have been perfectly happy with an exchange, except Best Buy did not have the same model in stock, so I was expected to pay approximately **$300 more** for a different model. That price is just barely meeting competitive pricing at other local vendors, except other local vendors offer vastly better consumer protections and benefits (and from personal experience, do not try to scam customers when they have issues with purchases). Regardless, the concept that a customer should have no course of action after purchasing a defective item (something entirely out of their control) but to either keep the worthless item or pay ~16% MORE for a similar item is unacceptable. After a lengthy dispute, I ultimately received my refund. However, that was not the end: during the process, the employee evidently enrolled the email address associated with my purchase in Best Buy’s marketing/promotional emails without asking for my permission or even informing me that he was doing so. (I made explicitly sure not to enroll in these during my purchase, and I had not received any before the return but did receive multiple in a single day after the return, clearly showing it was the worker not myself) The entire experience was clearly designed to refuse valid claims beginning to end. Instead of simply processing a legitimate defective-product return, I had to argue and prove their own policy, maintain flawless physical condition on the product which would have had no chance of causing the internal issue, and then resist being pressured into spending another $300 under an apparent threat of otherwise refusal of service. If you insist on dealing with them, I strongly recommend being extremely familiar with Best Buy’s return policies before purchasing expensive electronics from them. A less-informed customer could easily have walked away believing they had no right to return a defective product or that they were obligated to pay hundreds of dollars more for an exchange. Whatever convenience or occasional price advantage Best Buy offers is not worth much if customers have to fight this hard to defend their own consumer rights. I would highly recommend memory express for computer hardware and peripherals as a local alternative.
• A

  章龙

  Aug 12, 2026
  1.0
  Horrible customer experience. The sales staff tried to scam me by forcing a $160 setup/OS installation fee on a brand new laptop. Total lack of transparency and predatory sales tactics. I walked away and refused to buy the laptop because of this dishonest behavior. Avoid this store!
• FJ

  frank jones

  Aug 12, 2026
  1.0
  Ordered an electric scooter off Best Buy online website. Thought I was getting local support but even though I ordered through Best Buy I was dealing with another supplier Xtimes. Scooter has a problem with the brakes that Xtimes offered suggestions for me to fix nothing worked. The option to return was to repack the scooter(packaging already gone) or find another way to ship back to Xtimes. In my recent correspondence with Xtimes I indicated that I was not satisfied with their options and that I would post information online with regards to this purchase. They wrote me back saying among other things that I should only stick to the facts and no defamation or they might have to seek any remedies available to them. Just be aware that ordering through the Best Buy website you may be ordering from another company and Best buy will insulate themselves by presenting this as a purchase from Best Buy marketplace.
• LH

  Lucas Hartl

  Aug 5, 2026
  2.0
  Stopped by to purchase a selphy CP 1500 which said they carried it on their website. When asking the lady in the printer section if they had it, she responded with no…just no, nothing else, despite having shown her a picture of it on BEST BUYS WEBSITE. Upon further investigation, it turns out they do in fact carry it and have it in stock, thanks to the young man i managed to flag down in the gaming section.

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