Best Buy

Reviews

• MM

  Mel Makokis

  5 days ago
  1.0
  ⭐☆☆☆☆ Unfortunately, every time I visit the Best Buy at Centre Mall in Saskatoon, I leave frustrated. The customer service is consistently disappointing. I often spend more time trying to find an employee than actually shopping, and when I do find someone, the help is limited or the staff don’t seem knowledgeable about the products I’m asking about. During my most recent visit, I spoke with Hassan, and the interaction was disappointing. I found him to be dismissive and unhelpful, which made an already frustrating experience even worse. At this point, I actually prefer shopping on the Best Buy website because it’s easier to find accurate product information than it is to get assistance in the store. I really hope this location improves its customer service, staffing, and overall customer experience because it has so much potential.
• RC

  Regan Chovin

  Jun 12, 2026
  1.0
  Best Buy doesn't answer their phones. You have to call a service desk in Ontario to find out if the Best Buy that's 2 kilometers away from you, has what you need. Very bad fir business! I'll be getting my things from Amazon from now on.
• TT

  Teto T

  May 15, 2026
  1.0
  Bought a cell phone from Best Buy online with a one-year warranty.The phone completely died, and they refused to repair it because of a few screen scratches visible in my video. The scratches had nothing to do with the phone not working.And the customer service representatives at the shop were not helpfull at all .
• MU

  Mohammad Samawat Ullah

  May 8, 2026
  1.0
  To Best Buy Management and Corporate Relations, I am writing to formally lodge a complaint regarding a series of unethical sales practices, billing errors, and a total failure of customer service at your 8th St. location in Saskatoon. Due to the treatment I received, I no longer consider your brand "Best Buy," but rather "Worst Buy." 1. Unethical "Selling Point" Tactics I was pressured into a protection plan as a primary selling point for my purchase. I was later advised to cancel the plan after three months. Using a service plan as a temporary "incentive" to close a sale, only to have the cancellation process become a financial penalty, is a deceptive and unethical business practice. 2. Failed Service and Retaliatory Charges I visited the store for a simple screen protector replacement. I was left to wait over an hour for a task that should take minutes. When I expressed my frustration and chose to cancel the plan, the store retroactively revoked my initial discounts and gift cards, charging me the full retail price. I complied, returned the gift card, and was assured by online customer service that all plans were terminated. 3. Unauthorized Billing Despite being assured of the cancellation, I discovered I have been wrongfully charged for the last four months. This is an unauthorized withdrawal of funds for a service I was told was defunct. 4. Unprofessional Conduct (Staff: Ashraf) When I returned to the 8th St. store to resolve this, the staff member, Ashraf, claimed he could not recall the incident. When I challenged the ethics of the protection plan and asked for a refund for services never rendered, he became dismissive and showed a visible "attitude" in front of other staff members. He stated he "would not give me service." Desired Resolution: 1. A full refund for the four months of unauthorized protection plan charges 2. Formal acknowledgement of this complaint and the steps being taken to correct the billing error. I will not be recommending Best Buy to anyone in my professional or personal circles, and I will continue to share my negative experience until this is rectified. I expect a response regarding my refund immediately. Sincerely, Mohammad
• GR

  grace ronquillo

  May 6, 2026
  4.0
  We just wanted to commend one of your employees name Raafat BB 8th Saskatoon. for consistently giving exceptional customer service every single time we visit Best Buy. This is already the second time he has assisted me and my husband with our purchases, and honestly, he deserves recognition. He always serves with a smile, genuine enthusiasm, and so much patience. He is extremely knowledgeable, never makes us feel rushed, and is always willing to help us compare products, answer questions, and figure out what works best for us. And trust me… we are NOT easy customers. 😂 We keep adding items, removing items, changing our minds, asking “what if,” and somehow turning a quick visit into a full shopping adventure. Yet he stood there helping us for hours without a single complaint — just kindness, professionalism, and a smile on his face the entire time. At this point, my husband and I are joking that we may need to avoid him next time… because every time he helps us, we end up buying something. 😂 Employees like him are the reason customers keep coming back. Please give him the recognition he truly deserves. Outstanding customer service like this is rare nowadays, and we really appreciate the positive experience every time we shop there. All the best Raafat!!!

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