Best Buy

Reviews

• SM

  Saul Mendez

  2 days ago
  1.0
  Cuándo pague un paquete de cable el cable no estaba,solo la caja,ellos ya saben y no me dieron el cable cuando pagué
• MM

  Mono

  Dec 28, 2025
  1.0
  I did not like how I was approached and not helped by supervisor name either Joe or Jo in Compton, I was trying to upgrade my game console to the latest one and he wasn't helpful at all nor nice to us
• SN

  Sergii Novosad

  Dec 26, 2025
  3.0
  Big blow down by BestBuy today. I can't buy something on bestbuy app with bestbuy gift cards, I arrive at a store to ask for help. I arrive at 10:45, it's mildly busy not packed. I escalated it to manager. At 11:45 after waiting for 50 minutes for manager, I didn't get to see the manager. I kept getting told they're helping a customer. Maybe you are indeed helping other customers for 45 minutes, straight, but I feel like I queued in and waited too long and didn't get to see one after all.After third time asking them for a manager, they reached someone out, which brings to question, why is it so hard to reach a manager. I don't think it should an hour to help a customer with gift cards, but I'll let readers have their own opinion. I asked if I can just buy a product, and get my gift cards in a refund. I was told when you do refund, they refund on all original gift cards. Ironic, I wonder if I paid cash, whether I get same dollar bills with same serial number. Edit: Same day 2:30 PM. Im increasing my rating to 3, because the only helpful person inside was the manager. The only person out of 6 people I talked to today, who said I should be able to process gift cards for third party seller on Bestbuy, which is something full 180 of what I heard from other employees. I was also glad to hear that he could work it with me, process my purchase and provide refund so I can get single gift card as a refund, which if you look first paragraph is what I asked for in the first place, minus 3 hours wasted. This was much of a breather, and honestly, this is exactly what I asked them this morning, it's just unfortunate that I was told by customer section that they can't do that, made me wait for manager, some other guy came in and told me "sorry theres nothing we can do", when manager said he can do that. Basically I don't know if there's miscommunication about gift card between staff and other teams, or why was I told by them to call number on physical card, when the number just told me that they are digital purchases only and can't provide me any help, because bestbuy cards are physical. Ive NEVER heard of anything so bureaucratic within business, sending me from one person to another.. Anywho, manager saved the day. Thank you again Je.. something, you were the realest and solved my problem in under 10 min, which is what I wanted since 10 am when I arrived at the store. 5 stars Manager, 1 to staff whoever told me at the store counter that they can only process refund to original gift cards I arrived with and that I cannot buy third party item from the store (item in question Ubiquity switch, sold by third party on bestbuy website), and that I have to call department that directed me back to store. Timeline: 0950 arrival, 10:05ish at counter talk to staff, told to wait for manager, 10:15 still nothing, 10:30 still waiting, 10:45 someone came in and talked to me, told me "sorry, nothing we can do". Google Review 95514 is talking about original methods of payment, which while is true I guess, is not what Im talking about here. What I was told originally by staff was wrong, and later was corrected verbally by manager and indeed was correct. What the issue was have 9 cards and would like them either merged or all used towards purchase of product sold on bestbuy.com storefront. I was told I cant use gift cards to buy it, which made totally no sense, like why would one buy gift card, if they cant use it on half of stock of bestbuy, at this point wouldnt it make more sense to buy amazon gift card and then use those credits to buy gift card? What I was to, is that you basically shot yourself in the leg by restricting purchases with gift cards to only products that are sold directly Bestbuy. Again, manager fixed it.
• TU

  Talia Urbano

  Dec 11, 2025
  1.0
  I visited the Best Buy in Signal Hill to pick up an online order I had purchased last week. Upon entering, I noted there were two separate lines: one for online order pickups and one for carry-out purchases. There were two employees working behind the counter, I was the only person in the pickup line, while the carry-out purchase line was quite long. A young man behind the counter on my side acknowledged me, confirmed I was in the correct line for an order pickup, and stated he would be with me shortly. However, after finishing with the customer he was helping, he proceeded to call the next customer from the long carry-out line, and then a second one. I felt compelled to ask if I was, in fact, in the correct line, and he confirmed I was, but explained that the carry-out line was longer and those customers had been waiting a long time. After he said that, I told him, well you should have said to get in the other line earlier, I then proceeded to the carry out line and was helped by the young lady behind the other side of the counter. This whole situation left me feeling confused and foolish. While I don't expect "fast lane" or VIP service—I am a paying customer just like everyone else—I do expect clear communication and good customer service, which this was not. The line was long yes, but I didn’t wait too long. If the plan was to prioritize the longer line, the pickup line should have been closed, or I should have been explicitly asked to join the other queue from the start. Better communication, like simply stating that the pickup line was closed and directing me to the main line, would have prevented me from leaving upset. This lack of clarity and poor handling of the situation truly left a bad taste in my mouth, and I do not plan to return. Best Buy needs to do better, implement clear signage, and improve communication with its customers.
• SJ

  smooth jas

  Dec 5, 2025
  1.0
  My iPhone 13 Pro Max entered a boot loop of death. I took it to this Best Buy because I didn't want to deal with the long waits for the Apple Store. It took me forever to be acknowledged by anyone and when I was finally acknowledged the service was rude and standoffish. Geek Squad told me the device was unrepairable and would need to be replaced. The one good thing was that the device arrived rather quickly, but I was on a work trip as I had mentioned at the time I authorized the replacement. The guy who helped me didn't make a note that I would take some time to pick it up and called me 4 times in a row to try and get me to pick up the phone right then and there. Despite being in the middle of travel I finally was able to pick up and remind him that I was out of town. Because my job moves quickly, I needed a phone ASAP and already had a new phone by the time I initiated the replacement. I was happy to hang on to the replacement iPhone as a backup phone. However, since it's just been sitting around we decided to sell it. The final cherry on top of this irritating, ridiculous saga is that they gave me the wrong device (a 128 GB iphone, not a 256 GB like the phone I turned over) and have absolutely NO record of the device that replaced mine. No serial number, no model number, NOTHING! The person who bought the phone is unhappy because they feel ripped off, we're unhappy because we feel ripped off, and we're stuck paying. A 45 minute call with Best Buy support was literally like one of the gates of hell just trying to get the serial number of the replacement device (DID NOT GET IT). In fact, on my online portal the device issue is mislabeled as a screen replacement. We ended up giving up and just gave the buyer $50 back to compensate for what truly was Best Buy's mistake. Reading other stories I don't even want to wonder what would have happened had we kept the device and tried to replace it with Best Buy ourselves. I will never, ever recommend Geek Squad support to anyone. Take the extra time and go to Apple.

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