Best Buy

Reviews

• JJ

  Joe

  Nov 16, 2025
  1.0
  Employees working the phones are very uneducated, unenthusiastic, and overall unwilling to help. Best Buy absolutely had everything I needed, but left because it felt like I was bothering employees who'd rather do nothing. The employees at the entrance were kind and helpful.
• WK

  William Kielty

  Nov 15, 2025
  1.0
  Came in to purchase some AirPod 3’s, and just trying to get someone to grab me a pair was an exercise in patience. It’s alway, “oh you need to talk to someone in that department”, and then watch the same person walk off to go meander around, pretending to be busy in there department. Then it’s back to where you were, waiting for someone to open the case. I ask a Verizon rep if he can help, and he points me to customer service to maybe have someone there help, where there’s like 10 people standing around with blank stares, clueless as to what line they’re supposed to be in. Came in to spend $300, but gave up and left. It’s no wonder people loose their minds at brick and mortar stores and chew employees out. You all are being replaced by online sales. Hope you people on the sales floor have good driving records, because Amazon delivery and fulfillment is in your immediate future.
• MH

  Mahnoor Hanif

  Nov 8, 2025
  5.0
  Clean store and helpful staff. I wanted to buy a surprise gift for my husband and Jon (the manager) and Jaime RC guided me on options + spent time helping me out, fun demeanor & polite people. Thankyou!
• RA

  Robin Arellano

  Nov 4, 2025
  5.0
  Had to get a new TV, the other picture went out. Glad I have Best Buy membership. My insurance paid to have a new replacment🤗
• CB

  Carol Behrens

  Oct 21, 2025
  1.0
  I don't know how Best Buy stays in business other than that there are so few choices for electronics. I looked online to see what cell phones were available at the Signal Hill store. There were several to choose from within my price range. I went to the store last night in person to check them out. The sales person outright lied. All of the phones that the website said were available, suddenly didn't exist. Surprise! the cheapest phone available cost much more than what the website said. The next day, I tried to call the store. My call was repeatedly rerouted to a call center in foreign country that knew nothing about the store. Finally, I was given an extension to get through to the store. The person that answered said that no manager was on duty, and he refused to transfer the call to the phone sales department. The website has no apparent way of emailing anyone. It appears that Best Buy doesn't care about integrity or its customers.

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