Business Details
About
Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone CompanyBest Buy
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.
Details
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
4.1
3,581 reviews
5 stars
2,022
4 stars
765
3 stars
314
2 stars
137
1 star
343
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service experiences, including rude staff and unhelpful management.
Product Availability
Customers frequently reported issues with product availability, including discrepancies between online stock and in-store inventory.
Geek Squad Performance
Mixed feedback on Geek Squad services, with some praising quick assistance while others experienced rushed or unhelpful service.
Return Policy Issues
Several customers expressed frustration with the return policy, citing difficulties with exchanges and returns, especially for unopened items.
Store Environment
While some customers appreciated the store's cleanliness and organization, others noted a lack of staff assistance and poor customer engagement.
- GMGloria Macias2 days ago5.0We were in and out in less than 30 minutes. Staff is helpful and friendly. I knew what i wanted so that helps speed up the process. They carried the 55 inch tv to my car.
- DGDorothy GoldsteinDec 29, 20252.0This occurred on Dec 28, 2025 in Sherman Oaks, ca with geek Squad Agent, Alex. On the positive note, he fixed my problem in exactly 2 minutes. On the negative note, being a senior I needed to practice what he had just accomplished. He had no patience for me and I did not think he was friendly at all. He started to talk to the person who was coming in for the next appointment, even though it was still my time. I wasn’t very happy at all, and I mentioned it, but he kept talking to her. So that was my experience.
- LCLeslie ChavarriaDec 24, 20255.0Great selection of products, staff very helpful and ready to assist with your shopping since the first moment you are inside the store.
- AMA MacDec 23, 20252.0Drive all the way over here because they said they had it in stock online. I show up and nothing. Thanks for wasting my gas and time. This is why people order online instead.
- SBStephen BensonDec 18, 20251.0An unopened, unused major appliance—still in its original packaging and purchased a year ago—is being denied an exchange. I am not requesting a refund; I simply need to exchange for a lower-voltage dryer that complies with my HOA requirements. This outcome is deeply disappointing. My confidence in Best Buy as a customer-focused, solutions-oriented company has eroded. When reasonable, good-faith requests are met with rigid policy rather than common sense, loyalty quickly disappears. Until meaningful customer service practices are restored, I will take my business elsewhere. The same products are readily available at competitors like Lowe’s—without the unnecessary friction.
Frequently Asked Questions About Best Buy
What are the operating hours of Best Buy in Sherman Oaks?
Best Buy in Sherman Oaks is open Monday through Saturday from 10:00 AM to 9:00 PM, and on Sunday from 10:00 AM to 8:00 PM.
What services does Best Buy Sherman Oaks offer for order pickup?
The store offers both in-store pickup and curbside pickup services for customer convenience.
Does Best Buy Sherman Oaks provide Geek Squad support?
Yes, Best Buy Sherman Oaks provides expert advice and Geek Squad support to assist with product setup and repairs.
Is Best Buy Sherman Oaks wheelchair accessible?
Yes, the store has a wheelchair accessible entrance to accommodate all customers.
Can customers recycle electronics at Best Buy Sherman Oaks?
Yes, the store offers electronics recycling services for properly disposing of old devices.
What payment methods are accepted at Best Buy Sherman Oaks?
Best Buy Sherman Oaks accepts debit cards and checks among its payment options, and does not require cash only transactions.
Where can I find financial services near Best Buy Sherman Oaks?
Citibank and US Bank, both offering financial services and ATMs, are located nearby for your banking needs.
What dining options are available near Best Buy Sherman Oaks?
Domino's Pizza, a fast food restaurant offering pizza, is nearby for a convenient meal before or after your visit.
Are there any wellness or beauty salons near Best Buy Sherman Oaks?
Yes, nearby you can find Health Conscious Spa & Wellness, Anti Broke Barbers Club, Brotherhood Barbershop, Gracygrace Beauty Bar, and The DollHouse Beauty for various wellness and beauty services.
How can nearby places assist me during a visit to Best Buy Sherman Oaks?
Nearby businesses like Geek Squad provide tech support, banks such as Citibank and US Bank offer financial services, and eateries like Domino's Pizza make it easy to combine errands with meals.