Apple Sherman Oaks

Reviews

• MK

  Mykyta Krygin

  1 day ago
  1.0
  Very bad customer service. Guy spoke with me, I told him that I need Headphones, he forgot about me and start support another customer… Extremely wierd
• BB

  Beau Bancroft

  3 days ago
  5.0
  Very helpful staff and i was able to return an item i purchased from the apple website, refund was easy and i got to look at the new accessories and gadgets.
• MA

  Mary Abrams

  4 days ago
  5.0
  OUTSTANDING CUSTOMER SERVICE from Steven & Amy! Each took care of my complex situation and they both worked together and I walked out very happy. Both are knowledgeable and listen to you to understand what you need/want. Be sure to ask for them next time you go there.
• YG

  Yamilet Gaxiola

  Feb 18, 2026
  1.0
  They’re just standing around chit chatting with each other instead of helping customers. The lady with the iPad greeting was very condescending and rude when I told her I was there to buy a new phone. She told me I was third in line. The man in front of me was helped out while I was still there standing to be helped. She was chatting with other workers, pointing and staring at me instead of sending a worker to help. I was there for 30 minutes to an hour before being helped by a man that seemed like he didn’t want to help me.
• JE

  Josh Elliot

  Feb 13, 2026
  2.0
  Had a 515 appointment. Checked in at 5:10 PM. Was still standing around at 5:45 PM. There were probably 10 to 12 sales people standing around not doing anything and only one to two texts working on peoples issues. Probably need to start focusing more on helping people instead of trying to sell them things that clearly break easily