Apple Sherman Oaks

Reviews

• RG

  R.A. G.E.

  3 days ago
  5.0
  I mean, I don’t give 5 stars easily, but I really have to say I’ve been very satisfied every time I enter this store. The service is always pretty quick and efficient. Plus if you come in at the right time, you can catch a lesson of something that adds just a little extra benefit to each visit. I wish I could remember the names of the people who helped me, but if the culture and training are right, then you should have a similar experience with each team member. Obviously, people are different so you won’t get the exact same experience every time, but I have to say, I do appreciate this store and they’ve always done me right. Hope you have the same experience when you visit.
• PA

  Paul Anthony

  Nov 17, 2025
  1.0
  Had an appointment, waited close to an hour before helped. No greeting, felt like the guy couldn’t be bothered. Was no help at all. Couldn’t do anything for my iPad. Was told to just go to a repair shop and get it fixed. Very disappointed.
• DD

  Deb

  Nov 16, 2025
  2.0
  I am currently at the Apple Store in the mall and I have to say I am extremely disappointed in the way customer service has gone out the door. I am sorry but since when is getting out exactly on time the norm? I remember when we held pride in our jobs and wanted to please customers not turn them away due to a time crunch. We all have busy lives and as an employee here I would assume my role and do my job not only because I’m getting paid and it’s my job but because It’s a direct reflection of whom I am as a person. Apple won’t mind the 5 minute overtime paid and your go workers will appreciate you not being the reason you end up getting replaced even faster by an AI robot who would be absolutely fine with going the extra step for an individual. One more thing, Tristan, try not to take things personal and get defensive, where your eye turns red and causes harm to your own health. Learn to listen to a customer without interruption and it will get you a lot further in life. You just never know if the person whom you’re helping right now will have an impact in your life later on. It’s a small world and you’d be surprised who is in my circle. Your job performance might be closer to a CEO’s ears than you think. Thank you to Dave who was listening yo my concerns and not upset or looking at his watch. Your store manager Christina also did her job by coming to Tristan’s aid when the situation was escalating and actually asking me to let her know what was happening in the most professional way. Overall I won’t let one individual dictate if I step foot in the store again, but I am leaving this review to whomever wants to know who to avoid if you don’t want your day to be confrontational when you just want to get yourself an Apple product.
• DI

  Denis IT

  Nov 16, 2025
  1.0
  Money Taken. No Product. No Accountability If you’re considering buying anything from this Apple Store, read this carefully. I arrived for my scheduled pickup window today. The payment was taken instantly from my Apple Card - nearly the full balance — and then my order simply disappeared. Store staff couldn’t locate it, couldn’t explain anything, and repeatedly told me, “There’s nothing we can do.” I spent hours inside the store while multiple employees shrugged, avoided eye contact, and acted like this was normal. Not a single manager provided a timeline, a solution, or even basic accountability. The store closed, my money is gone, and I still have no product, no pickup confirmation, and no explanation. This isn’t a “delay.” This is a complete failure of internal process, transparency, and customer responsibility. Apple Support confirmed the charge went through and that the product is in stock - the store simply failed to deliver it and offered zero help. If a company can take your money, offer no product, no timeline, and no resolution, customers deserve to know. I’ve documented everything and I’m considering escalating this through regulatory consumer channels. If you value your time, your money, and basic competence, avoid this store.
• AK

  A K

  Nov 5, 2025
  1.0
  Wir haben ein iPhone bestellt und wollten es abholen. Wir kamen 10 Minuten vor der Pickup Zeit an und fragten bezüglich der Abholung. Die Dame sagte, es gäbe ein Problem und wir müssten bei Apple anrufen, was es denn für ein Problem gäbe. Wahnsinn: wenn man bei Apple vot Ort ist, soll man da anrufen??? Die Dame am Telefon erklärte dann, das wir nicht in der PickupZeit wären. Das interessierte die Apple Mitarbeiterin im Store aber überhaupt nicht mehr und antwortete auf unsere Fragen nicht, sondern kümmerte sich nur um andere Kunden. Diese Dame am Pickup-Schalter gegen 6.50 p.m. am 11/5/25 war äußerst unfreundlich und inkompetent. Sie hätte gleich auf die PickupZeit unserer Mail schauen können und uns darauf hinweisen, dass wir nur ab dieser Zeit unser iPhone abholen könnten. An einer Wursttheke kann man noch mit einer Unfreundlichkeit rechnen, aber nicht in einem Hochpreisladen. Da ist die Person fehl am Platz. Wir können diesen Laden leider nicht empfehlen und hoffen, dass diese Dame eine Ausnahme war und das nicht der Apple Geschäftspolitik entspricht. Wir waren sehr enttäuscht. 20 Minuten später war ein älterer Herr dort, der uns bediente und uns schnell und kompetent half.. Schade Apple. Ihr müsst mehr Wert auf die Personen im Verkauf achten. So verliert ihr Kunden.

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