Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Sebastopol, CA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.7
217 reviews
5 stars
187
4 stars
15
3 stars3
2 stars1
1 star
11
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and knowledgeable, with several specific employees receiving commendations for their exceptional service.
Efficiency
Customers frequently noted the quick and efficient service provided, with many reporting smooth transactions and minimal wait times.
Mixed Experiences
While many reviews were positive, there were notable complaints about poor service from certain employees, leading to frustration for some customers.
Technical Assistance
Several customers highlighted the staff's ability to assist with technical issues, such as transferring data and troubleshooting problems.
Sales Practices
Some reviews expressed dissatisfaction with sales tactics, mentioning pressure to purchase accessories or upgrade plans.
- TBTeri Barnaby1 day ago5.0Both Sean and Jutencio were very clear in explaining the choices and efficiently got my new phone up & running.
- KMKaren MacDonaldOct 19, 20255.0Jesus fixed my phone in under 10 minutes. My alarm clock works!!! Thank you for the pleasant experience.
- LMLoKey MulKeonOct 18, 20255.0Hannah was incredibly helpful today. She transferred all my old photos and logins to my new phone and was very patient throughout.
- LSleafpool sarahOct 16, 20255.0Wonderful help and kind person
- SPScott PhilipSep 8, 20251.0Avoid this store. Absolutely horrible. My sister and I are on a family plan, her phone died on August 9th, so we went into the store to get her a new phone. Since that day, we have been having to make multiple calls to Verizon to fix problems on our account that were created by the salesperson at this store. He talked us into opening a new line in order to get her a free phone, the line itself would be free since we wouldn't have a plan on it. Sounds good, except we were were billed for the activation of the line, billed for a monthly service plan on the line, and her line is/was being billed monthly installments for the "free" phone. Not only that, the salesperson made changes to my line, adding "one time service fees" that we had to call Verizon to have removed, even though no changes were made to my line. Finally got everything fixed this morning. On top of this, there were several other issues with the salesperson that should have been red flags, having to do with his knowledge of how the systems work, and his difficulties in verifying my sister's identity in order make the changes to the account, ie add a new device and line. Absolutely terrible experience.
Frequently Asked Questions About Verizon
What products does Verizon offer at the Sebastopol location?
Verizon offers wireless devices including smartphones, tablets, smartwatches, mobile broadband, accessories, and device protection.
What are the store hours for Verizon in Sebastopol?
The store is open Monday to Friday from 9 AM to 7 PM, Saturdays from 10 AM to 6 PM, and Sundays from 11 AM to 5 PM.
Which payment methods are accepted at Verizon in Sebastopol?
Accepted payment options include American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, Samsung Pay, and Visa.
Does Verizon in Sebastopol offer in-store pickup services?
Yes, Verizon offers in-store pickup services for customers.
Can I recycle my old electronics at the Verizon Sebastopol store?
Yes, the store offers electronics recycling services.
Which brands are available at Verizon in Sebastopol?
Brands available include Verizon Wireless, Samsung, Apple, Motorola, Google, Casemate, Otterbox, PureGear, and more.
What nearby places can I visit before or after shopping at Verizon in Sebastopol?
Nearby places include Starbucks for coffee, Burger King for a quick meal, and Sebastopol Hardware Center for additional shopping needs.
Is there a post office near Verizon in Sebastopol where I can handle mailing or shipping?
Yes, AIM Mail Center is nearby, offering postal services, printing, and shipping.
Are there any beauty salons close to Verizon in Sebastopol?
Yes, Super Gel Nails beauty salon is nearby if you're looking for nail or beauty services.
How can nearby attractions like Sonoma Zip Line Canopy Tours enhance my visit to Verizon in Sebastopol?
After your visit to Verizon, you can enjoy adventure and entertainment at the nearby Sonoma Zip Line Canopy Tours for a fun activity.