Business Details
245 Mount Hermon Rd, Scotts Valley, CA
95066, United States
Certified by Verizon • Feb 22, 2026
(831) 439-9515
Certified by Verizon • Feb 22, 2026
https://www.victra.com
Certified by Verizon • Feb 22, 2026
About
Certified by Verizon • Feb 22, 2026
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon authorized retailer in Scotts Valley, CA. Our team provides a simple and helpful experience for every guest. You can shop the latest Verizon phones, tablets, smartwatches, home internet options, accessories, and device protection.
We support both personal and business accounts. Our store consultants can help you upgrade devices, manage plan changes, add new lines, and set up products for home or business use.
Frontier Internet is also available at this location, with strong offers for homes and businesses in the area.
Visit us for reliable wireless service, expert support, and solutions that fit your needs.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Certified by Verizon • Feb 22, 2026
Hours
Certified by Verizon • Feb 22, 2026
Reviews
4.6
306 reviews
5 stars
260
4 stars
20
3 stars
7
2 stars0
1 star
19
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the staff for being helpful, knowledgeable, and friendly, with many specific mentions of individual employees like Nicole, Deven, and Kaylee.
Store Experience
The Scotts Valley location was noted for its welcoming atmosphere and efficient service, although some customers experienced long wait times.
Product Knowledge
Staff demonstrated strong product knowledge and were able to assist with various technical issues and phone setups.
Mixed Reviews on Verizon
While many customers appreciated the service at the store, there were complaints about Verizon's overall pricing and service policies.
- DWDebbie Welch3 days ago5.0Nikki did a superb job helping me purchase a new phone. She explained the different plans available and showed me how to use the phone . She was knowledgeable, friendly, and efficient!
- MMMarioFeb 17, 20261.0Horribly managed store. Can't even stay open during their posted hours because of understaffing. 3rd straight month I've come here only to find them closed. Not a reliable option.
- NBNicole BrookJan 10, 20265.0The manager was incredibly helpful and efficient!
- CBClark BrighamJan 3, 20265.0Devon provided exceptional service for me with the purchase and activation of 5 new phones between the Capitola and Scotts Valley stores. Throughout the process, Devon was professional, courteous, smart, and very resourceful - an outstanding service experience.
- AIAmber ImberiJan 2, 20265.0Daniel was super helpful and friendly. Will be going back if we need help In the future.
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Certified February 22, 2026Yext Knowledge Graph
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