Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Scotts Valley, CA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.6
302 reviews
5 stars
257
4 stars
20
3 stars
7
2 stars0
1 star
18
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the staff for being friendly, knowledgeable, and helpful, with many specific mentions of individual employees like Nicole, Conner, and Shawntay.
Store Experience
The Scotts Valley location is noted for its welcoming atmosphere and efficient service, although some customers reported long wait times during busy periods.
Product Knowledge
Staff demonstrated a strong understanding of products and services, effectively assisting customers with phone setups and account issues.
Mixed Feedback on Wait Times
While many customers had positive experiences, some expressed frustration with long wait times and the need for more staff during peak hours.
- NBNicole Brook2 days ago5.0The manager was incredibly helpful and efficient!
- CBClark BrighamJan 3, 20265.0Devon provided exceptional service for me with the purchase and activation of 5 new phones between the Capitola and Scotts Valley stores. Throughout the process, Devon was professional, courteous, smart, and very resourceful - an outstanding service experience.
- AIAmber ImberiJan 2, 20265.0Daniel was super helpful and friendly. Will be going back if we need help In the future.
- RKRick KehrNov 22, 20255.0Conner , the sales associate was fantastic.
- GGGustavoNov 17, 20255.0Every time I come into the store, I always get overwhelmed with the treatment that I dont deserve. As a customer, thanks again Verizon!!!.
Frequently Asked Questions About Verizon
What types of wireless devices does Victra - Verizon Authorized Retailer offer?
Victra offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and more.
What are the store hours for Victra in Scotts Valley, CA?
The store is open Monday through Saturday from 10:00 AM to 7:00 PM, and on Sunday from 11:00 AM to 5:00 PM.
Does Victra in Scotts Valley offer in-store pickup for online orders?
Yes, Victra provides in-store pickup services for customers.
What payment methods are accepted at Victra in Scotts Valley?
Victra accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
Is recycling of electronics available at Victra in Scotts Valley?
Yes, Victra offers electronics recycling services at this location.
Does Victra in Scotts Valley provide free Wi-Fi to customers?
Yes, free Wi-Fi is available at the Victra store for customers.
What brands are available at Victra - Verizon Authorized Retailer?
The store carries brands like Verizon Wireless, Samsung, Apple, Motorola, Google, and various accessory brands such as Casemate and Otterbox.
Where can I find coffee nearby Victra in Scotts Valley?
You can visit Starbucks, which is located nearby and offers coffee and dining options, a great spot before or after your visit to Victra.
Are there any dining options near Victra in Scotts Valley for a quick meal?
Yes, nearby you will find Tim's Chinese for Chinese cuisine and Papa Murphy's Take 'N' Bake Pizza for pizza, both convenient for a meal during your visit.
What other retail and service businesses are near Victra in Scotts Valley?
Nearby are places like Insight Eyecare Center for eyewear, Bella Nails for beauty services, and William Greene Fine Jewelry Design for jewelry shopping, offering additional options for customers visiting the area.