Verizon

3.4
459 reviews
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Business Details

9824 Mission Gorge Rd, Santee, CA
92071, United States
(619) 449-4140
https://www.verizon.com/stores/details/california/santee/santee-229242
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About

Cell Phone StoreElectronics Store
Visit our store at Santee for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Verizon
9824 Mission Gorge Rd, Santee, CA
92071, United States

Hours

Reviews

3.3
266 reviews
5 stars
118
4 stars
31
3 stars
21
2 stars
14
1 star
82

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees received praise for their helpfulness and professionalism, others were criticized for being rude or unhelpful.

Wait Times

Many customers reported long wait times, often exceeding an hour, which negatively impacted their overall experience.

Product Knowledge

Some staff demonstrated excellent product knowledge and were able to assist customers effectively, while others were seen as unhelpful or lacking in knowledge.

Store Management

Several reviews highlighted issues with store management, including poor attitudes and unhelpfulness, leading to customer dissatisfaction.

Billing Issues

Customers expressed frustration with billing discrepancies and lack of transparency regarding fees and trade-in values.
  • IT
    Isaac Thomas
    6 days ago
    3.0
    Busy store, helpful staff si worth the wait
  • DO
    Desirae Oldfather
    Nov 9, 2025
    5.0
    We switched carriers from Verizon so we were in there yesterday to pay off all of our final stuff. Kaleb, our salesperson was extremely helpful and kind. He was very knowledgeable and stood up for us when we were being charged for the service we no longer had.
  • RO
    Rackay O
    Sep 25, 2025
    3.0
    Purchased a smart watch and had FedEx deliver it to the Santee location. The first guy couldn't find it in the back. Then asked me 3 times what name was it under. Then another person came to help and asked me for my name. He also couldn't find the package in the back. It took 20 mins to find my package. Gave me the watches and the assoc said thanks and bye. Didn't bother to tell me how to set it up. So I had to ask. It's like they were being bothered and didn't want to help.
  • VV
    victoria
    Sep 13, 2025
    1.0
    I brought my phone in for trade in and was told it had $0 trade in value but could open a new line to get a free upgrade. Associate never showed me the tablet showing the trade in value and only verbally told me what my options were. Very pushy to open new line. Went home and plugged in my phone information and actually got $600 trade in value.
  • RJ
    Reyna Jordan
    Aug 29, 2025
    5.0
    THANK YOU ALEX FOR YOUR HELP! After being told they cant help me at parkway! Alex was very helpful and friend! I’m coming here from now on. Very clean store! ❤️
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Frequently Asked Questions About Verizon

What are the operating hours for the Verizon store in Santee?

The Verizon store in Santee is open Monday through Saturday from 10:00 AM to 8:00 PM, and Sunday from 10:00 AM to 6:00 PM.

Which 5G smartphones are available at the Verizon store in Santee?

The store offers the latest 5G smartphones including the iPhone 15, Google Pixel 8, and Samsung Galaxy S23.