Apple Montgomery Village

Reviews

• AN

  Al Neun

  5 days ago
  1.0
  Absolutely zero information about how to proceed when you walk in. Went inside, was ignored by employees while I tried to figure out who to talk to or where to wait. Finally pulled someone aside to ask and was told I'd have had to make an appointment - which I wouldn't mind if I'd been able to find any signage whatsoever about it. The employees were polite and busy and I 100% don't blame them for this, the procedure the store was structured around just sucks.
• IE

  Irwin Espinosa

  Feb 9, 2026
  1.0
  Customer service was absolutely terrible, I asked for assistance multiple times and none of them attended me. Workers were unprofessional and rude. Would not recommend this location and command fire these ignorant workers.
• GG

  Gentry Glascock

  Feb 6, 2026
  1.0
  Absolutely terrible. Walked in to get a new phone. Knew exactly what I needed. First off, there is no organization at all when you first walk in. There isn't a line to stand in, so I just stood there near the front door. Soon after, a tech came and asked what I was there for. I stated a new phone. She proceeded to tell me to go stand at a table with the phones, and I would be helped. Didn't take my name down, so there is no queue or any way to determine who was there first. After I had waited for over 10 minutes with no help in sight, I noticed 2 or 3 techs standing around. Apparently, all techs are specialized per department, such as phones, laptops, iPads, etc. After waiting for over 15 minutes, one of the only three techs assigned to phones became available. Guess what, he proceeded to help another person who had come in after me. This occurred because they are unorganized as heck in there. I finally left after waiting for 25 minutes with no help. Sad
• JJ

  Juan Jorge

  Feb 5, 2026
  1.0
  I got an Apple Watch awarded to me from the company I work for I got the watch delivered last night. Earlier today I talked to 4 different people 3 of them being apple support which I thought I was calling the store in Montgomery Village. I explained the situation and that I didn’t have a receipt because it was awarded to me they ran the serial number and verified it came from Apple. My main goal was to exchange the watch I got from a 42mm to a 46mm. One of the ladies I spoke to said it would be no issue since I’m not wanting any type of refund. I still wanted to speak to someone inside this location before wasting my time or any employees time inside the store. I spoke to a gentleman who was very nice who mentioned it wouldn’t be a problem because again I’m not wanting cash back. I go in and the cashier or associate started processing everything and then asked for the receipt which I mentioned I didn’t have. She said there should be a way to do it. She then goes and grabs Julie who is apparently a manager but could have fooled me because she was extremely rude and snappy. When she said she couldn’t do anything without proof of purchase I started explaining that I spoke to 4 different people and one from in store who said I could. She then rose her voice and said I’m not going to argue with with you about our policies. I wasn’t arguing and I wasn’t raising my voice. Clearly there’s a training issue or they pick and choose whom to assist. She mentioned she needed proof of purchase and I showed her the email showing my order # and the item I was getting but apparently that’s not proof enough. I felt like I was a thief. Showed zero empathy or understanding of the situation. Apple has had a reputation of bad customer service and if it wasn’t for winning a contest at work I would never purchased an apple product because customer service is huge in my back and Julie didn’t attempt to help in any way it’s almost as if she wanted to instigate an argument. I’ll never buy an apple product and I never will recommend this store to anyone. This store being new and this is the new rollout of customer service? I made sure to call ahead of time so I didn’t waste my time or theirs and I left feeling belittled by Julie and I will make sure everyone knows about this experience and to never purchase from apple because maybe the “manager” doesn’t know their own policies.
• MT

  Michael Tracy

  Jan 31, 2026
  1.0
  Beautiful new store, truly unpleasant customer service experience and poor organization. Frantic staff, clearly understaffed, same tired managers from old store disengaged and staring at phones, and the staff helping me was assisting other parties simultaneously, coming back to me every 8 seconds. New store aesthetics don’t replace genuine human interaction and hospitality.

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