Best Buy

Reviews

• SW

  Sean Winston

  Apr 6, 2026
  5.0
  Great experience!
• CL

  CHAONAN LIU

  Mar 19, 2026
  1.0
  I ordered a gaming laptop from the Best Buy website on January 29, with an expected delivery date of February 10. However, it was marked as delivered on February 6 at approximately 1:00 PM, five days earlier than scheduled. Later that same afternoon, around 3:00 PM, the delivery driver returned and took the package from my doorstep. As a result, I never received the laptop. I contacted Best Buy and waited for the outcome of their investigation. I was later informed that they could not provide a reshipment or refund and was advised to contact local law enforcement and my bank. I filed a police report, and the police recommended that I continue pursuing the matter directly with Best Buy. As a consumer, I am deeply disappointed with how this situation has been handled and expect a reasonable resolution. I am requesting a refund or replacement, as the issue occurred during the delivery process arranged by Best Buy!
• EE

  Elizabeth

  Mar 18, 2026
  5.0
  Attentive and knowledgeable customer service, with a huge selection of electronics and appliances
• MC

  Mireya Cantu

  Mar 5, 2026
  1.0
  I am extremely upset about being tricked into buying a membership just to get my MacBook looked at. I paid $197.98 because I was told it would be cheaper than paying for the diagnostic and repair separately. They told me the diagnostic alone was $99, and that the total cost for diagnostic and repair could be over $400, so the membership would save me money. After purchasing the membership, they ran the same diagnostic that I had already explained to them myself, and then at the last minute told me they couldn’t fix my MacBook anyway. I went back to the store and requested a refund. The manager told me to call their support number to request a full refund. When I called, they told me the refund would be prorated, and they only want to refund me $25. None of the details about how their memberships work were clearly disclosed when I purchased it. I bought this membership on Saturday, and now I’m out over $172 for absolutely nothing. Save your time and money and do not buy these memberships thinking you’ll save money. In my case, it ended up costing me more.
• AS

  A’sHat SelfieStick

  Feb 25, 2026
  5.0
  Hey jocks, be kind to the nerds at Best Buy! Came in just before closing time to look for a long micro-USB cable - which I was expecting to either be outrageously expensive or obsolete. It sure took me a long time in 1 section, but I struggled to find it in a second section. However in that second section, a major nerd was enthusiastic about educating my port terminology and helped me find the size I needed of what I wrongly thought was called a USBA. That what I now correctly call a long micro-USB had a good price too. The guy was so nerdy that it was funny. Thank You Nerd!

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