Cricket Wireless Authorized Retailer

Reviews

• JR

  Jazmin Rios

  Dec 12, 2025
  4.0
  It would be 5 stars but the last star belongs to briana, so sad she no longer works here!
• CC

  Carlos

  Sep 16, 2025
  5.0
  Rocio and Lupita are two amazing ladies. Very helpful and kind. 🥰
• CS

  CHANO Santos

  Sep 13, 2025
  5.0
  Rocio helped us unlock three devices and upgraded two of our phones. She is amazing!
• GA

  Geoffrey Avila

  Apr 22, 2020
  1.0
  Went into Cricket to buy a case for my new Iphone 11. Jessica G the sales associate tells me that the cases she shows me are for the Iphone 11. I go home and check the case and it says it only fit the Iphone XS Max and realize it's too big for my phone, okay no problem I'll just exchange it for one that fits my phone or return it. Jessica G overcharged me for $30 instead of the $24.99 that the price sticker said, okay no problem it's only $5. When I go back Jessica G tells me that I am unable to return it or exchange it for a case that fits my phone. I let her know what the receipt says, "Returns accepted at original point of purchase within 7 days", and that same online policy that clearly states the same policy for Cricket retail stores and my case is brand new. I let her know that she gave me bad advice on a product that didn't fit my phone and she told me that "You should've looked before you bought it." Very unprofessional especially since she's the one that gave me the bad advice and I trusted her and she revealed that she has only been working there for a month. She calls her manager Alfonso Mejia on the phone and her manager tells her to take down my phone number so he can call me tomorrow and she gives me his email so he can explain the policy. I never received a phone call or an email response from the manager Alfonso Mejia. What a coincidence the day after the Incident a fraudulent charge on my credit card is reported in Australia. What a shady place I feel bad for the undocumented people who are unable to report this business or stand up for their rights. The good thing is that I disputed the charges with my bank.
• SR

  Stacey Ramirez

  May 7, 2019
  5.0
  Luis is amazing he has great Customer service skill. Definitely knows what's he's doing.

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