Visit the Apple Store to shop for iPhone, Mac, Apple Watch, iPad and more. Our Specialists will answer your questions and get you set up. Or get technical support at the Genius Bar.
Customers expressed concerns about the store's atmosphere, citing issues with safety and cleanliness due to the presence of unhoused individuals and disruptive behavior.
Customer Service
While some customers praised the staff for being friendly and helpful, many reported long wait times, unhelpful service, and poor management, leading to frustration.
Product Issues
Several reviews highlighted problems with Apple products, including malfunctioning devices and dissatisfaction with repair services.
Sales Experience
Customers reported negative experiences with sales tactics, including upselling and misleading information regarding product availability and warranties.
CH
Christopher Hawley
Jan 4, 2026
5.0
Staff is kind helpful. Thank you!
KK
Kanel Kanel
Dec 31, 2025
4.0
Très grand magasin, personnel agréable et efficace !
VA
Victoria Armengod
Dec 29, 2025
5.0
Puedes acudir por tu equipo si lo reservaste en línea o directamente comprar en tienda. Había existencia del teléfono que pedimos. Todos muy amables y te ayudan con dudas.
WM
Ween Master
Dec 23, 2025
4.0
With the lack of any crowds at the Santa Monica promenade anymore, this is a dream location for an Apple Store.
MB
Mr. Bennett
Dec 23, 2025
5.0
This was the first time in an Apple Store. They need new security. I saw two kids take merchandise while security was looking at IPhones.