Apple Third Street Promenade

Reviews

• DS

  Donna S

  Mar 2, 2026
  5.0
  Had an amazing experience with Zac today, such a pro and perfect customer service. But to backtrack. Dropped phone, was overdue for an upgrade. Went directly to my carrier AT&T & waited 30 minutes for a guy, then in another 10 minutes, discussed & finalized model to buy. Only the 2 latest models were available so not a big decision. Guy went to back room for too long, only to return with “sorry we’re out of that phone”. Dude, couldn’t we have started there? A complete waste of time. Back to Apple Store & Zac. Waited no time, courteously greeted, Zac came immediately to help, I had a phone through my carrier in 10 minutes. He then passed me into a colleague who would help me transfer data from old to new phone. That guy super busy but I was able to do the transfer pretty much myself (thank you Apple for making it easy for a technophobe) as poor guy had 4 customers at once. But he kept checking in on me to make sure I was okay. Thank you. So great job Apple Store & thanks Zac for making it so easy & pleasant! Do yourself a favor and skip the carrier, Apple has this good experience nailed!
• NM

  Niku Mass mass

  Mar 1, 2026
  5.0
  I had an outstanding experience at the Apple Genius Bar. PB was incredibly knowledgeable, professional, and efficient. He quickly resolved issues that others had struggled with and handled everything with confidence and care. I was under an immense amount of stress due to serious technology and security concerns, and PB’s calm demeanor and expertise made a world of difference. He took the time to ensure everything was addressed properly, and I left feeling relieved and supported. Apple is fortunate to have someone like PB representing them. He truly went above and beyond.
• SM

  Sean Martin

  Feb 25, 2026
  1.0
  I had a very frustrating experience at the Apple Store on the Third Street Promenade. I actually came in ready to purchase a product. Before doing so, I wanted to address a previous experience and clarify information I had been given on an earlier visit. Instead of acting professionally and treating me with respect, the opposite happened. Steffon avoided directly answering my questions and kept redirecting the conversation with unrelated inquiries. I was trying to resolve a clear discrepancy between what I had previously been told and what I was now being told. There was no effort to reconcile the difference or provide clarity. When I realized the conversation was going nowhere, I asked to speak with someone else. I was told no one else was available. I then asked if I could speak with another associate at a different time, and Steffon stated he would not find someone else for me to talk to. Refusing to escalate or provide another point of contact is not acceptable customer service. I own almost every major Apple product and have been a loyal customer for years. I walked in prepared to spend money and left feeling dismissed instead. This review is the beginning of my escalation. I refuse to accept subpar service, especially from a brand that positions itself as premium. I expect this to be reviewed and addressed appropriately. Customers deserve professionalism and respect. This experience did not meet that standard.
• CT

  Charles Tobias

  Feb 10, 2026
  5.0
  Let me first say thank you to the staff at the Apple Store on 3rd Street Promenade. Phone went wacky on me while I was in S America. No way for me to replace or have them look at it while I was there giving my timeline to return to the states. Powered off every 5 minutes and nothing I did, every restart reboot reset didn’t stop the malfunctioning of the phone. Went to T-Mobile on Wednesday the 4th of my arrival where I purchased the phone. They sent me to Apple. Get Apple care everyone !! Game changer. Edwin at Apple took care of me after the 45 - 60 minute wait. l was checked on in throughout the wait letting me know I was close to speaking next with a genius personnel. iPhone was a little over a year and half old and after testing it which it failed several of the tests, I was handed a new iPhone 16pro max and walked through the setup of transferring everything over from my old phone. It was a walk in the park minus the time everything from the cloud needed to transfer. Brand new phone, nothing lost as far as pictures text and media. So again thank you Edwin And thank you Apple 👏🏻
• CT

  Cyn Thia

  Feb 9, 2026
  5.0
  Came in at 6:00PM, left at 6:13PM. Really good customer service and assistance! — I came in confused about who to talk to but someone immediately noticed and asked what I needed and redirected me to the queue to buy a phone. The wait really wasn’t long, 5 minutes. When it was my turn I said which phone I wanted and they were really quick to bring me the phone to check out. I spent more time looking for a case and chatting. Overall very quick process, I think the girl who helped us checked out was Tandi, very sweet and helpful, thank you so much for making our experience here great. I was very confused about the website and the availability of the phone that I wanted but everything worked out for the best by just coming in. So it’s not necessary to place an order to pickup in-store, you can just buy as a walk-in. Also not sure what recent reviews talked about, I was very impressed by the size of the store, no smell or safety issues while I was there and it was very lively, there were security guards as well. I went in on a tuesday at 6PM in late December btw. :)

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