Best Buy

Reviews

• SS

  Saul Solorio

  3 days ago
  5.0
  I have recently gotten a tv from best buy and I can say that they did an amazing job of helping me find what size I needed for my room and they help to chose the best tv there and at a low price. They are very helpful.
• JW

  Jack Joaquinito Whetstone

  4 days ago
  4.0
  Geek Squad. Especially helped by Santa Maria personnel, Samantha and Zack were Especially patient and helpful. Sad thing is in making appointments having to use the new system of Ai and off US site real people to maneuver and try to get an appointment. Unless you chance a walk in and have to wait for service, the phone system is time consuming and at times aggravating. Geek Squad appointments should be more directly available.
• VB

  Veronica Budny

  Feb 22, 2026
  5.0
  Brian in the car installation bay was super great to work with. He was very kind and communicative. Would recommend for anyone looking to have a dash camera installed in their vehicle.
• AT

  Alyssa Toledo

  Feb 2, 2026
  1.0
  Absolute worst customer service I’ve ever experienced. I bought a pair of AirPods less than two months ago and went to charge them like normal and the case overheated and melted the AirPods. I brought them into Geek Squad and after waiting almost an hour, the girl that helped me told me the AirPods were fake and that there was nothing they could do even though I had a receipt and the physical AirPods with me. I asked to speak with a manager that then came over and spoke to me incredibly condescending and like I was a criminal even though I brought in a receipt, the AirPods themselves, AND called Best Buy customer service who told me to bring in the AirPods and they would easily get replaced.
• SS

  Sof

  Jan 26, 2026
  5.0
  I went last week I think or maybe more to exchange my apple watch SE to the apple watch series 11. The whole process took forever until one guy stepped up and he was wearing glasses. I don’t recall his name but i remember he had the same phone as me (iphone 17 pro but in orange). Other workers thought it wasn’t in stock and didn’t bother to check. They said id have to come back later to pick it up which was weird because I knew they had it. Finally the guy with glasses went and found exactly the one I was looking for. I should’ve asked him first instead of being sent back and forth to different departments. I think he deserves a promotion. I remember I was there for at least more than an hour until I left. Anyway here is my watch😝