Business Details
About
Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone Company
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.
Details
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
4.1
2,322 reviews
5 stars
1,294
4 stars
522
3 stars
235
2 stars
80
1 star
191
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and friendliness of staff, with specific mentions of employees like Adam, Dean, and Sarah for their excellent service.
Inconsistent Experiences
While some customers reported positive interactions, others experienced poor service, including long wait times and unhelpful staff.
Product Availability
Several reviews noted issues with inventory management, including empty shelves and difficulties in obtaining specific items.
Installation Issues
Customers expressed frustration with installation services, citing unprofessional behavior and unexpected charges.
Online Order Challenges
There were complaints about delays and difficulties with online orders, including issues with customer support and order fulfillment.
- NMNick Meastas6 days ago5.0I didn't go inside. I made a online order and came to pick it up. Considering it was midday Sunday I had no wait. They brought it out within 2 mins of me arriving. Can't say much about the store but I appreciate how quick they brought it out.
- GUGoogle UserNov 14, 20251.0Where do I even start? Best Buy’s customer service is an absolute nightmare. The agents have **zero problem-solving skills**—they read from a script, repeat the same useless lines, and couldn’t resolve a simple issue if their lives depended on it. The call center is clearly outsourced to some **third-world operation** with agents who barely speak English, have no authority, and **no supervisor ever available** to escalate to. You’ll be on hold for 45+ minutes just to be told “we can’t help you” or “call back later.” I’ll be thrilled when this dinosaur of a retailer finally goes bankrupt. **Just buy everything on Amazon or direct from manufacturers**—faster, cheaper, and infinitely less frustrating. Best Buy is a relic. Stay away.
- MPMichelle PachecoNov 11, 20255.0Title: Exceptional Service at Best Buy! I recently visited Best Buy to purchase my second Apple computer for my business, and I couldn't be happier with my experience! From the moment I walked in, I felt welcomed and supported. Brandon, one of the employees, went above and beyond to ensure I got exactly what I needed—a stunning gold Apple computer that perfectly suits my business needs. Brandon was incredibly attentive throughout the entire process, guiding me through financing approval and ordering everything online for me. His dedication to helping me find the perfect device for my year-end gift to myself was truly impressive. I also want to commend his manager, Alex, for providing such outstanding support. Together, they created an exceptional shopping experience that deserves a five-star rating! Thank you so much, Brandon and Alex, for your excellent service. I highly recommend visiting this Best Buy for all your tech needs; you will not be disappointed!
- MBMark BelarminoNov 7, 20255.0Thanks Michael! Just wanted to say a big thank you for helping me pick out a laptop. I bought it on 11/6/2025, and your knowledge and advice made the whole process way easier. You really know your tech and were super helpful — I appreciate you, man! Thanks again 🙌
- DKDave KingOct 30, 20255.0I was having trouble with my computer, I saw Navid today, I'm a old an veteran (David). He helped me out, got my computer working and I went on my way with a smile on my face. Nice young man.
Frequently Asked Questions About Best Buy
What products can I find at Best Buy in Santa Clarita?
You can shop for TVs, computers, appliances, and more at Best Buy in Santa Clarita.
What are the store hours for Best Buy at 26531 Bouquet Canyon Rd?
Best Buy is open Monday through Saturday from 10:00 AM to 9:00 PM and Sunday from 10:00 AM to 8:00 PM.
Does this Best Buy location offer in-store and curbside pickup services?
Yes, Best Buy offers both in-store pickup and curbside pickup services.
Is the Best Buy Santa Clarita store wheelchair accessible?
Yes, the store has a wheelchair accessible entrance.
Can I get repair services at Best Buy Santa Clarita?
Yes, Best Buy offers service repair, including Geek Squad support.
What payment methods does Best Buy accept at this location?
Best Buy accepts debit cards and checks; it does not require cash only.
Are there nearby places to grab food after shopping at Best Buy?
Yes, nearby restaurants include Dairy Queen, Jack in the Box, Chipotle Mexican Grill, Boston Market, and Orange Julius for various dining options.
What other stores are located near Best Buy for complementary shopping?
Nearby stores include Trader Joes for groceries, Hobby Lobby for arts and crafts, and Bedder Mattress for furniture.
Where can I find pet-related services near Best Buy Santa Clarita?
Nearby pet services include Vetco Vaccination Clinic, Petco, Vetco Total Care Animal Hospital, and Just Food For Dogs.
How can Geek Squad help me when shopping at Best Buy Santa Clarita?
Geek Squad provides expert support and IT service and computer repair services at or near Best Buy.