Apple Valley Fair

Reviews

• AT

  A M T

  5 days ago
  1.0
  This store has the worst customer service. I was treated as if I stole the products. Told me some bs excuse why they couldn’t accept my return. Did everything but TAP!!!!! zero efforts to help us. Even went to the two managers and still no even thought to TAP MY CARD!!! Told me my cards couldn’t be used because it wasn’t matching. Indian lanky employee who refused to respect my space even when I asked him to step away. I cannot wait to come tomorrow and get their names. Two heavy set Hispanic looking men and their employee who was wearing a turban. I ended up going to Apple at oakridge and within seconds my return was completed. Valley fair is so busy because their employees are not trained correctly.
• JM

  Jan Mitchell

  Nov 11, 2025
  5.0
  Earlier this month I discovered this Apple retailer and was immediately struck by the bright, organized layout that felt both modern and welcoming. The subtle lighting and soft background music created a calm environment that made browsing for accessories feel surprisingly relaxing, a pleasant contrast to the usual hustle of tech stores! I left feeling confident in my purchase and appreciative of the thoughtfully designed space
• SN

  Sharmila Nazeerbasha

  Nov 6, 2025
  5.0
  Had a great experience at the Apple Store in Valley Fair! We went in to repair our iPad since it wasn’t powering on, and the team was extremely helpful from the moment we walked in. After checking the device, they offered us a replacement iPad quick, smooth, and hassle-free. Since we were already paying for AppleCare, the entire process became even easier and saved us a lot of money. Truly glad we had it! The staff were professional, friendly, and made sure we understood everything clearly. Overall, a very positive experience definitely recommend their service!. Appointments are always preferred if you are going for a service
• JC

  Joanne Contreras

  Oct 28, 2025
  1.0
  Very frustrating and disappointing experience at this store. Had an appointment, still waited a while to be seen. Technician was nice but unable to diagnose the problem with my AirPods. The AirPods had to be sent for repair or replacement. My daughter (adult) was with me, so I informed the tech that I need her to pick them up since I will be leaving for Mexico and won’t be back until June. The tech confirms my daughter’s name, number, and email. My daughter receives a call and email to pick up my repaired AirPods. She shows up at the store today to pick them up. They wouldn’t release them to her. The Store Manager is not in the store. The Store Lead gives my daughter an 800 number and tells her to have me call to give her authorization (AGAIN) to pick up my AirPods. I call that number. After being on hold, providing them with all the information, they transfer me… TO THE STORE. What a joke. Maybe service would have been better if my daughter was there to purchase/add to our inventory of Apple products, although the reviews for this store say otherwise 🤷🏻‍♀️. We’ve had much better experiences at the Stonestown, San Francisco store.
• MN

  Marcio Henrique Nucci

  Oct 26, 2025
  1.0
  My iPhone had a charging-port issue and I urgently needed it because my battery was almost dead. I have AppleCare+ and have used it before, so I went to the store to request a replacement or repair — fully covered by my plan. Upon arriving, the staff showed no interest in helping or understanding my situation. Two employees merely tried to sell me a portable charger. In the end I bought the charger because they simply ignored my request to use my AppleCare+. I explained I needed the phone to communicate and even navigate home, yet I was ignored while they prioritized customers buying the iPhone 17. I understand the store may have been busy, but a customer who pays AppleCare+ for years deserves basic respect and support. To make things worse, they called security to stand by me for no reason. It was embarrassing and unnecessary. This is not the first time I’ve been treated poorly in this location — it seems I’m only treated well when I’m buying something, not when I actually need service. I left frustrated, disrespected and without a solution. Apple should seriously review the training and behaviour of this team, because this service does not match the Apple brand.

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