I want to thank Tanner at the San Rafael store for helping me with my new computer and fixing my phone. I had brought my phone to 2 places and they couldn't fix my phone's camera. Tanner fixed it in 5 min.
SS
Susan
Aug 3, 2025
5.0
I bought my HP PC at BestBuy just (weeks) over a year ago, so of course, guarantee expired. No matter, I brought it in to the GeekSquad after opening the PC to nothing but blue screen -- BLOD -- which means BLUE LIGHT OF DEATH. Could a message be any scarier? Yes, I unplugged an re-booted several times. After considering repair options incl the "friend or relative" route, I decided to bring it into GeekSquad San Rafael. They warned me that they were a little backed up, and had it for 6 days, but I picked it up yesterday, and it's operating in top shape. They gained my confidence over the week incl with the drop-off rep, his manager, and the backroom tech working on the repair.
I asked what happened and heard something about corrupt Windows and not my fault. 5 stars all around.
If you want a professional job, hire a professional!
MA
Manuelle A.
May 8, 2025
1.0
I called Geek Squad in San Rafael, CA because my monitors on my computer weren't working.
I got a tech named Troy. I thought it would be something simple to fix and he told me my computer had crashed and I needed to bring it into the store. I thought what he said was wrong.
And a minute after i got off the phone, I got it to work.
Troy was incompetent and trying to rip me off and he got me very angry.
He should be fired immediately.
RL
Reena L
Sep 27, 2022
1.0
I made an appointment for repairs online, and when I got there they said I needed to go to the Apple store for repairs, it was too unprofessional, just the broken screen can't be repaired!bad attitude!
Geek Squad provides tech repair, setup, and support services for electronics and appliances. You can schedule service either in store or online.
Where is Geek Squad located in San Rafael, CA?
Geek Squad is located at 700 Du Bois St, San Rafael, CA 94901, United States.
What are the operating hours for Geek Squad at Best Buy?
Geek Squad is open Monday through Saturday from 10:00 AM to 9:00 PM, and on Sunday from 10:00 AM to 8:00 PM.
How can I contact Geek Squad in San Rafael?
You can contact Geek Squad at +1 415-256-1398.
Does Geek Squad have an online presence for more information and service scheduling?
Yes, you can visit their website at https://stores.bestbuy.com/ca/san-rafael/700-du-bois-st-1021/geeksquad.html or their Facebook page at https://www.facebook.com/423933624461144.
Are there any special promotions currently available at Geek Squad?
Geek Squad is featuring Black Friday Deals, which can be viewed at their Best Buy store's specific website page.
Is Geek Squad located near Best Buy in San Rafael?
Yes, Geek Squad is located within or very close to the Best Buy store at 700 Du Bois St, providing convenient access to electronics and appliance shopping along with repair services.
What automotive dealerships are nearby Geek Squad in San Rafael?
Nearby automotive dealerships include Alfa Romeo of Marin, Bentley San Francisco, Lamborghini San Francisco, Bentley Motors, Ferrari of San Francisco Service Center, Pagani of San Francisco, and Maserati of Marin. Customers visiting Geek Squad can easily access these dealerships for automotive needs.
Are there any other electronics-related stores near Geek Squad in San Rafael?
Yes, nearby electronics-related stores include Video Only and Applied Computer Technology, which offer additional electronics, music, and computer-related products and services.
What nearby services might complement a visit to Geek Squad?
Nearby services include Platt Electric Supply for hardware and lighting needs, You Move Me for freight and cargo services, and 1-800-Got-Junk? for junk removal, all useful for customers managing tech or home projects.