Apple Hillsdale

Reviews

• YD

  YvetteMarie Alvarez Diaz

  1 day ago
  5.0
  Very clean and very helpful!
• TK

  T K

  Feb 17, 2026
  1.0
  Never going back there again. Terrible service no attention or care at all.
• FD

  Fer Daws

  Feb 7, 2026
  1.0
  Hello, I am writing to report a poor service experience at the Apple Hillsdale San Mateo store. I waited approximately 30 minutes after being told an appointment was being arranged, but no one came to assist me and no service was provided. In the end, I had to resolve the issue with my AirPods on my own. This was a frustrating waste of time and did not meet Apple’s customer service standards. Sincerely, Ferdaws Dawar
• JC

  julie cathleen

  Jan 9, 2026
  1.0
  If you lie about the wait time, what else are you lying about? Bad form!! If you tell people they have to wait 10 minutes, then be precise. We were in the store 28 minutes! We’re coming in as customers, willing to throw $1000 at you, but you lie about timing and **unapologetically**make people stand around. If you create a waitlist, do it fairly. Either be transparent with words like, “there are 5 customers in front of you.” Or, create a number system…DMV style. You’re a tech company! Page people when it’s their turn. Create a virtual cue. Xfinity provides a comfortable place for customers to wait. You guys provide wooden benches and a person blathering on about class material that no one signed up to listen to.
• LM

  Lynn M

  Jan 3, 2026
  1.0
  I brought my daughter's Mac Book Air into Apple Store Hillsdale for repairs on December 29, 2025. The Mac Book was only a few months old but the display suddenly developed flickering lines across it and only a partial image. The technician hooked the laptop to an external monitor and we could see that the data/apps were ok and working. We asked whether we should back-up the files but he said it was unnecessary since only the monitor would be replaced/fixed. We stupidly believed him and left the laptop at the Apple Store. Pick up would be Friday, January 2, 2026. The first red flag was when my daughter came to pick up her laptop on that Friday and they didn't ask for ID. They took her name, went to the back and grabbed the unit, then handed her the laptop. Second red flag, she asked if she should check the laptop, but they seemed to insinuate that it wasn't necessary to check. She did anyway. It was then that she realized that her entire laptop was wiped. None of her data was preserved. Anything saved on the hard drive was gone which included over 4 months of game coding that was completely lost. We were furious that this happened. We felt completely duped by the technician we spoke to on Monday. And, it felt that they knew they had messed up and tried to rush us out the door without checking the laptop for the quality of their work. This is the first time we have had an experience like this. We are loyal Apple device users and this has been extremely disappointing and costly. We will never go back to the Apple Store at Hillsdale Mall. Save yourself some angst and avoid.