Apple Hillsdale

Reviews

• JC

  julie cathleen

  3 days ago
  1.0
  If you lie about the wait time, what else are you lying about? Bad form!! If you tell people they have to wait 10 minutes, then be precise. We were in the store 28 minutes! We’re coming in as customers, willing to throw $1000 at you, but you lie about timing and **unapologetically**make people stand around. If you create a waitlist, do it fairly. Either be transparent with words like, “there are 5 customers in front of you.” Or, create a number system…DMV style. You’re a tech company! Page people when it’s their turn. Create a virtual cue. Xfinity provides a comfortable place for customers to wait. You guys provide wooden benches and a person blathering on about class material that no one signed up to listen to.
• LM

  Lynn M

  Jan 3, 2026
  1.0
  I brought my daughter's Mac Book Air into Apple Store Hillsdale for repairs on December 29, 2025. The Mac Book was only a few months old but the display suddenly developed flickering lines across it and only a partial image. The technician hooked the laptop to an external monitor and we could see that the data/apps were ok and working. We asked whether we should back-up the files but he said it was unnecessary since only the monitor would be replaced/fixed. We stupidly believed him and left the laptop at the Apple Store. Pick up would be Friday, January 2, 2026. The first red flag was when my daughter came to pick up her laptop on that Friday and they didn't ask for ID. They took her name, went to the back and grabbed the unit, then handed her the laptop. Second red flag, she asked if she should check the laptop, but they seemed to insinuate that it wasn't necessary to check. She did anyway. It was then that she realized that her entire laptop was wiped. None of her data was preserved. Anything saved on the hard drive was gone which included over 4 months of game coding that was completely lost. We were furious that this happened. We felt completely duped by the technician we spoke to on Monday. And, it felt that they knew they had messed up and tried to rush us out the door without checking the laptop for the quality of their work. This is the first time we have had an experience like this. We are loyal Apple device users and this has been extremely disappointing and costly. We will never go back to the Apple Store at Hillsdale Mall. Save yourself some angst and avoid.
• SS

  Steve

  Jan 1, 2026
  1.0
  Too hard to get the desired support however once you engage with a real person the experience slightly improves
• WC

  Willow Cat

  Dec 17, 2025
  5.0
  The experience is good. The technician took my concern seriously and handled everything in a very professional and patient manner regarding my volume button concern. I really appreciated the willingness to troubleshoot thoroughly.
• RZ

  Ran Zvi

  Dec 17, 2025
  1.0
  Came here 2 days after my visit to the Palo alto apple store where I purchased a new iPhone 16e which arrived with a broken front facing camera. I came to replace the broken iPhone with a wokring on, but since purchased the iPhone with an employee discount, they couldn't refund me the full amount of the phone, so I had to pay an additional 100$. I was essentially fined for receiving a broken iPhone. They also made me wait for my "scheduled appointment" when there's at least 5 idling employees at any given time at the store.

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