Apple Hillsdale

Reviews

• NS

  Nitin Saigal

  Nov 11, 2025
  1.0
  Rude and totally inattentive customer service. Don't waste your time at this store.
• AF

  Abigail Fuentes

  Nov 9, 2025
  1.0
  Appointment for 5:20 to replace battery, they didn’t complete my appointment and wanted to reschedule me for next day.
• EB

  Elliot B

  Nov 7, 2025
  1.0
  I had a frustrating experience at this store trying to get my iPhone fixed when the screen cracked and was not able to use my phone. When scheduling by phone, I let them know my screen was cracked and answered several questions about the extent of the damage and they scheduled me for a 7pm appointment. When I show up for the appointment, I had to wait a bit but that was fine. Then, though, the person who came out to help someone else said they would be helping me too. It was super awkward having this person between to customers and us taking turns as they tried to troubleshoot both of our very different situations. The other customer was also looking at me like “what is this?” Then, the apple genius, after running diagnostics, told me my phone would need to have the screen replaced, which … was obvious from just looking at it. They said I would need to come back the next day to drop it off since they had no tech’s working that late to fix it. “What?” I thought. Why even schedule this appointment if I’m only going to have to schedule a new appointment the next day to basically start over so I could start the repair. Only after me asking and pointing out how inconvenient that would be did they offer me the option to leave my phone and just pick it up repaired the next day. It was so weird. In any event, picked up my phone, paid $415 to get the screen replaced and … you guessed it, it’s not fully working. After speaking with Apple Care by phone, I get to go back to a store to get them to re-repair it. Of course, I’m sure as heck not going back to the Hillsdale location.
• HW

  Hannah Walford

  Nov 5, 2025
  1.0
  The store manager named Bash was very hostile and unhelpful when I tried to return my broken iPad under Applecare. It is unfortunate they treat people this way. Just because they are APPLE doesn't give them a right.
• EF

  Edward junior Zalazar fernandez

  Nov 5, 2025
  1.0
  I arrived at 12:30 pm without an appointment. They told me to wait an hour, which I did. I ended up leaving at 2:30 pm because I got bored and no one came to help me. Or maybe it was because no one spoke Spanish and they didn't want to interact with me—I hope not. It's worth noting that there were about three people standing around not helping anyone, supposedly waiting for their appointments. I was in the store for an hour, and all they did was talk amongst themselves. Without a doubt, if you're looking for a job and don't want to do anything, I recommend applying to this location. Terrible service.

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