Visit the Apple Store to shop for iPhone, Mac, Apple Watch, iPad and more. Our Specialists will answer your questions and get you set up. Or get technical support at the Genius Bar.
Waited 45min for a better repair. Still haven’t been served. Walked out. Way too slow.
AP
Arrchana Pradeepan
Apr 11, 2026
1.0
Arrived at 2:30pm to pickup my online order. By the time I got my phone, it was 3:35pm. In store folks weren't able to manage an online order cancelation, so I spent time calling apple. On top of that, their available inventory was also clear, so I had to ask the over the person support person to instruct in-store reps to double check inventory.
Overall, Apple over engineers their entire customer support queue process, with very marginal gains. Booking an appointment online versus in person makes minimal difference. You'll have to wait regardless.
Im moving over to Apple from Android after 15 years of being on an Android. I knew Android products were superior for a long time, but I didn't realize support/operations was also superior. Sad.
RD
Ryan Downey
Apr 6, 2026
1.0
DO NOT USE APPLE. THEY WILL NOT PROTECT YOU IF YOUR PHONE IS STOLEN.
USE ANDROID
AK
Adina Karim
Apr 6, 2026
5.0
Perfect ♥️
JG
Jayne Garrett
Mar 24, 2026
4.0
It was difficult to tell who the employees were among the crowd of people, where to go for assistance and information about any of the products. Inquiring about iPhones for Individuals with Public Assistance I was ignored for the most part. Please train your works about this vital service for our elderly and disabled community.
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