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Verizon

4.4
(187 reviews)

Business Details

(626) 537-3406
https://www.victra.com

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in San Marino, CA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
2116 Huntington Dr, San Marino, CA
91108, United States

Hours

Reviews

4.4
187 reviews
5 stars
150
4 stars
6
3 stars
4
2 stars
3
1 star
24

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, knowledgeable, and helpful, with specific mentions of employees like Dennis, Maria, and Kendall for their exceptional service.

Mixed Experiences

While some customers had positive interactions, others reported poor service, including long wait times, unprofessional behavior, and issues with communication.

Store Environment

The store was described as clean and organized, but some reviews mentioned a lack of staff availability and efficiency during busy times.

Sales Practices

Several customers expressed concerns about being misinformed or overcharged, indicating a need for better transparency in sales practices.
  • EC
    Erika C
    Feb 17, 2026
    1.0
    Unprofessional, didn’t even acknowledge us when waiting. It’s not a real Verizon store just a 3rd party one. The guy working couldn’t even direct us to a real one because he didn’t know where.
  • VH
    veronica hinojos
    Feb 6, 2026
    1.0
    They have horrible customer service didn't even make an effort to try helping me when I walked in and I walked out in less than a minute. I do not recommend this place!!!
  • PD
    Peng Dunn
    Jan 25, 2026
    5.0
    Really great service at this Verizon store. The staff were super patient and took the time to help me fully resolve my phone issues. What surprised me most was that they offer service in both English and Chinese, which made communication very smooth. Overall, everyone was friendly and helpful — you can tell they genuinely care about serving the community. Highly recommend!
  • CH
    Carolina Huicho
    Jan 23, 2026
    1.0
    This is the worst Verizon location ever. Not only were we not greeted but the work was vaping. I went in there with the intention to buy a new phone but over 20 minutes with none of the workers approaching us we decided to walk out. Vaping in store should not be allowed.
  • RL
    Ralph Litton
    Dec 2, 2025
    1.0
    Do not recommend. This store is a third party store and twice I've found it to be dishonest and unprofessional. My last experience I received a notification that I could trade in my old phone and upgrade to a new phone, which I agreed to do. After they transferred the data to my new phone they told me I could keep the old phone for 30 days to make sure everything transferred correctly. When I brought my old phone back for the trade in they said very rudely "we don't do that here anymore" and told me to go to another Verizon store. The clerk would not even look up my account. I called and found out that they had charged me for a new phone and never did a trade in deal. I called Verizon and they sent me to the Lake Street store in Pasadena. They are an actual Verizon store and professional. I do not recommend this third party store.

Frequently Asked Questions About Verizon

What products and services does Verizon in San Marino offer?

Verizon offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and device protection. Services include new lines, upgrades, new devices, and accessories.

What are the store hours for Verizon in San Marino?

The store is open Monday to Friday from 10:00 AM to 7:00 PM, Saturday from 10:00 AM to 8:00 PM, and Sunday from 12:00 PM to 6:00 PM.

Brand Certified Facts from Verizon

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