Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in San Marcos, CA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.3
219 reviews
5 stars
169
4 stars
13
3 stars3
2 stars
6
1 star
28
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some employees received praise for being helpful and knowledgeable, while others were criticized for being rude and unprofessional.
Staff Knowledge
Several customers highlighted the staff's knowledge and efficiency in assisting with phone setups and service inquiries.
Sales Practices
Concerns raised about aggressive upselling and unauthorized charges, leading to customer dissatisfaction.
Store Environment
Some customers appreciated the cleanliness and organization of the store, while others reported long wait times and poor service.
Overall Experience
Customer experiences varied widely, with some expressing satisfaction and others warning against visiting due to negative interactions.
- EHEder HOct 30, 20252.0This San Marcos Verizon branch is slow and prone to errors, avoid: Visit 1: Daniel ports the wrong number, creates a big headache that results in more fees from my old carrier Visit 2: Giovanni keeps my old sim card, takes me an hour to get it replaced
- JBJoyce BruggemanOct 20, 20255.0Customer service rep was efficient, knowledgeable and polite.
- JSJeffrey SmithOct 6, 20252.0Helped a friend get a new phone. They wouldn’t sell her one without a plan change. I understand the sakes people make $ this way, but I also understand they should have sold her a phone. Disappointing service.
- ODOrion DowlingAug 22, 20255.0This place rocks, broke my phone a day ago and they were not only able to help me out quickly and efficiently, but Travis was an absolute rockstar! He guided me through the experience, help me find the best promo deals, and was patient with me while I played telephone trying to snag my passwords. This location is amazing, clean, and my new home store even though I’m up in Valley Center. Thank y’all for the help.
- SSSusan ScottAug 6, 20255.0Travis was friendly, professional, extremely knowledgeable and patient. He totally set up my Apple 16 pro . When I left the store my phone was totally ready to use, from all my information transferred and the accessories I would need for home and automobile. He did an excellent job.
Frequently Asked Questions About Verizon
What is Victra and what services does it offer?
Victra is a Verizon Authorized Retailer in San Marcos, CA, offering wireless devices like phones, tablets, smartwatches, accessories, and device protection services.
What brands can I find at Victra in San Marcos?
Victra carries brands including Verizon Wireless, Samsung, Apple, Motorola, Google, and various accessory brands like Otterbox and Casemate.
Where is the Victra store located in San Marcos?
Victra is located at 151 South Las Posas Road, Suite 175, San Marcos, CA 92078.
What are the business hours for Victra in San Marcos?
Victra is open Monday to Friday from 9 AM to 7 PM, Saturdays from 10 AM to 7 PM, and Sundays from 10 AM to 5 PM.
Does Victra offer in-store pickup for orders?
Yes, Victra offers in-store pickup services for customers.
What payment methods are accepted at Victra?
Victra accepts various payment methods including American Express, Discover, Mastercard, Visa, Apple Pay, Samsung Pay, Android Pay, cash, debit cards, and mobile NFC payments.
Are there nearby places where I can eat or shop after visiting Victra?
Yes, nearby places include Five Guys for fast food, Sprouts Farmers Market for groceries, and Petco for pet supplies and services.
How can nearby services like Repair Lounge assist me when visiting Victra?
Repair Lounge, located nearby, offers mobile phone and computer repair services which can complement your experience if you need device repairs while shopping at Victra.
Is public transportation or major landmarks available near Victra to help customers find it?
While specific transit stations aren't listed, nearby landmarks such as Big Frog Custom T-Shirts & More and Grand Vision Optometry can help customers locate Victra on South Las Posas Road.
What languages are spoken at Victra in San Marcos?
Victra staff speak both English and Spanish to assist customers.