Verizon

3.6
459 reviews

About

Cell Phone StoreElectronics Store
Visit our store at San Marcos for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Verizon
711 Center Dr, San Marcos, CA
92069, United States

Hours

Reviews

3.5
317 reviews
5 stars
159
4 stars
28
3 stars
27
2 stars
15
1 star
88

What are people saying?

AI-generated from recent customer reviews

Customer Service

Evelyn and other staff members received high praise for their helpfulness and expertise, while several customers reported poor service experiences, particularly with management.

Appointment Issues

Many customers expressed frustration over long wait times and being skipped despite having appointments, leading to dissatisfaction with the service process.

Product Knowledge

Some employees demonstrated excellent product knowledge and problem-solving skills, while others were criticized for being unhelpful or misinformed.

Mixed Experiences

Overall, customer experiences varied widely, with some praising the store for quick resolutions and friendly staff, while others reported significant issues and dissatisfaction.

Store Operations

Customers noted inconsistencies in store hours and policies, leading to confusion and frustration regarding service availability.
  • LW
    Lalaina White
    Nov 17, 2025
    5.0
    After getting no where over the phone and driving all over the county to try and get help with my daughters gizmo, we finally found someone who helped us completely! The store manager at this location sat with us and made sure our charger worked and the gizmo was working before he let us go. Nailik. I believe i spelled it right. Thank you from the bottom of my heart.
  • TC
    Torry Carlson
    Nov 1, 2025
    5.0
    Evelyn was very helpful - allow many questions and came up with best solution. She is the 5 star rating. As a reminder at any Verizon store and maybe they should post it - if you are a walk-in expect to be bumped in que when other people show up for their appointment. This is a service business - not a drive through - please be patient.
  • PI
    Pure PWR Pools Inc.
    Oct 23, 2025
    5.0
    A HUGE thank you to Evelyn for her help and expertise! She fixed an issue with our business account in a matter of minutes, and got us back up and running. We couldn't have been happier with the experience.
  • MM
    Mj
    Oct 8, 2025
    1.0
    I left a battery pack there. They didn’t reach out or give it back. Also they offer a service and couldn’t fulfill the promise probably the worst store I’ve been to.
  • MR
    Michelle Ross
    Oct 2, 2025
    5.0
    Christian and Travis were awesome! I dreaded getting a new phone. They made the process easy and quick. Great customer service.

Frequently Asked Questions About Verizon

What are the regular operating hours of the Verizon store in San Marcos?

The Verizon store in San Marcos is open Monday to Friday from 10:00 AM to 8:00 PM, Saturday from 10:00 AM to 7:00 PM, and Sunday from 10:00 AM to 6:00 PM.

Which 5G smartphones are available at the Verizon San Marcos store?

You can find the latest 5G smartphones including the new iPhone 15, Google Pixel 8, and Samsung Galaxy S23 at the Verizon San Marcos store.