Geek Squad

Reviews

• BB

  Brii07

  Oct 10, 2025
  1.0
  Came in today asking about a battery replacement for my ASUS laptop and met a middle-aged, Indian looking dude at the front counter with glasses and a bald head. He told me that they do not sell the batteries, which I perfectly understood. So I asked the TECH EXPERT to help me find the battery online since I couldn't find it the night before. He kept saying the same thing about how they do not sell the battery (which again, I understood), and I kept repeating the fact that I just need help finding the resellers that do sell them. I have a feeling that he knew he was able to help me find the battery, and he simply refused to help me. No one else was in line , so I would have been a bit more understanding if there was a line of people that actually needed repairs, but it was just me. Fire this guy. Absolutely useless as a geek squad employee working customer service.
• JB

  Jerry Bransford

  May 27, 2021
  2.0
  I hesitated in buying my last major appliances, a washer and dryer, from Best Buy solely due to their service being 100% provided by Geek Squad. I believe our next major appliance repair will be from any store but Best Buy so I won't have to deal with Geek Squad any more.
• JN

  John Nigro

  Apr 13, 2018
  5.0
  I have been a Geek Squad Subscriber for the past five years and the money I spend for an annual subscription is returned to me in service savings at least five times over. I have told them and others, it is the best investment in computers I have made. Recently I had two issues - one to restart a laptop that would not boot and then to upgrade the RAM on that computer. Both times there was no charge for the service!
• YG

  Yoshi Green

  Dec 31, 2016
  1.0
  Most horrible rude service Never on time Ruined our holiday Do not use these a-holes Extremely rude people and don't know how to their job

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