Best Buy

4.1
1601 reviews
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Business Details

255 Madonna Rd, San Luis Obispo, CA
93405, United States
(805) 783-1619
https://stores.bestbuy.com/ca/san-luis-obispo/255-madonna-rd-396.html/?ref=NS&loc=ns100
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About

Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone Company
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.

Details

  • Requires appointmentNot available
  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Best Buy
255 Madonna Rd, San Luis Obispo, CA
93405, United States

Hours

Reviews

4.1
1,601 reviews
5 stars
865
4 stars
378
3 stars
180
2 stars
58
1 star
120

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, knowledgeable, and helpful, particularly highlighting individual employees like Ezra and Samantha for their exceptional service.

Product Selection

The store offers a wide variety of electronics, with many customers appreciating the selection of products available.

Staffing Issues

Several reviews mentioned long wait times for assistance and a lack of staff, indicating that the store may be short-staffed.

Mixed Experiences

While many customers had positive interactions, there were also reports of poor customer service experiences, particularly regarding response times and assistance.

Store Condition

The store was noted for being clean and organized, contributing to a pleasant shopping environment.
  • CC
    Curious Customer
    2 days ago
    1.0
    I visited this store a couple of days ago and it was a complete mess. Appliances and boxes were blocking the aisles making it almost impossible to walk through. I even had to tell an employee something because I couldn’t see what I came to shop for. He was struggling to move massive wrapped fridges out of the way and it was obvious from his expression that he didn’t like hearing it. Management really needs to organize the floor and make sure customers can shop safely. Everything felt chaotic and unprepared. For a major retailer this is unacceptable. If you’re going to stock large appliances at least keep the aisles clear and have staff properly trained to handle them. Definitely disappointed with how poorly managed this store was.
  • CC
    Casaki
    Nov 1, 2025
    5.0
    Excellent service from Samantha in setting up a new phone for a family member. Appreciate her patience and understanding in meet the requirements. Wide selection of cell phones to choose from.
  • CC
    Cindi Cagle
    Oct 31, 2025
    1.0
    No customer service. No manager to talk to over the phone for my computer code
  • SG
    Sandra Garcia
    Oct 25, 2025
    5.0
    I was looking at laptop computers and I had five different sales people stop and ask me if I had any questions or needed any help and one of the five came back a second time to check on me. I did hear one of the sales people helping a couple. She was explaining how a laptop worked. What it could do ect. She was very knowledgeable. It sounded like they were looking to purchase a laptop for their grandson.
  • CK
    Carol Kruger
    Oct 9, 2025
    5.0
    Alec is a rockstar! He knows his stuff about the products BB sells. He is very professional and friendly. Fantastic customer service!
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Frequently Asked Questions About Best Buy

What products can I find at Best Buy in San Luis Obispo?

You can shop for TVs, computers, appliances, cameras, and more at Best Buy in San Luis Obispo.

What are the operating hours of Best Buy located at 255 Madonna Rd?

Best Buy is open Monday through Saturday from 10:00 AM to 9:00 PM, and Sunday from 10:00 AM to 8:00 PM.