Business Details
About
Electronics StoreComputer Repair ServiceCell Phone Repair ShopApple
Visit the Apple Store to shop for iPhone, Mac, Apple Watch, iPad and more. Our Specialists will answer your questions and get you set up. Or get technical support at the Genius Bar.
Details
- DeliveryAvailable
- DebitAvailable
- Mobile paymentsAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.8
440 reviews
5 stars
243
4 stars
59
3 stars
29
2 stars
31
1 star
78
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, including unhelpful staff, long wait times, and a lack of responsiveness.
Product Knowledge
While some staff were praised for their knowledge and helpfulness, others were criticized for providing incorrect information and being dismissive.
Appointment Issues
Several reviews highlighted frustrations with appointment scheduling, including being denied service despite having appointments and long wait times.
Sales Practices
Customers expressed dissatisfaction with perceived upselling tactics and misleading information regarding product repairs and warranties.
Mixed Experiences
While some customers had positive experiences with specific employees, the overall sentiment reflected a significant number of negative interactions.
- HCHopalong CassidyDec 12, 20252.0I bought a couple thousand dollars worth of equipment. After they got my money, they were mostly too busy to answer my questions. Got passed around and neglected, but had one good older guy at the end who knew his stuff and salvaged the two stars. One guy with a mask and gold chain had a bad attitude and I told him to get me someone who was interested in helping me. He scurried away and I finally got some help. The whole experience left a bad taste in my mouth.
- GJGary JohnsDec 9, 20251.0Made an appointment, drove 50 minutes to get to the store and I'm told they can't replace my battery because it tested at 80% and it has to be 79% or lower to replace ... ONE PERCENT. Now, a few days later, my computer is dead and won't charge. Terrible customer service. Absolute trash.
- BBBlakeDec 6, 20255.0Amazing service El set us up with Caden! We were in & out in less than 25mins! Caden made the whole process super quick & easy! We will definitely come back next time we need any Apple products!
- JGJones Alexandría GermanniNov 10, 20251.0They never answer their phones and it keeps looping to the main apple line so I showed up on a Sunday hoping to just walk in as I’ve done in Sacramento, San Francisco, and Fresno despite saying no appointments available online. Fine, they couldn’t take me in. Ended making an appointment online for the next day. Again tried to call ahead of time to see if they can still honour my appointment as I was projected to be late, but they couldn’t be bothered to tend to their phones. Ironic for a company selling phones. Got there and of course they couldn’t honour my appointment because I was a few minutes late and I was already frustrated trying to drive around looking for parking. I’ve been to this location before to buy an iPad and the fact that I had to get staff attention because the they were busy talking to each other is indicative of the type of service they aim for. At this point, I’d rather drive to LA than striking luck here.
- NNNickSep 20, 20255.0Always a smooth experience at this location. Product pickup is a breeze and staff was very helpful setting up a new device even on a very busy product release day. In the past, staff has informed me about product discounts I was unaware of.
Frequently Asked Questions About Apple Higuera Street
What products can I find at Apple Higuera Street?
You can shop for iPhone, Mac, Apple Watch, iPad, and more at Apple Higuera Street.
Does Apple Higuera Street offer technical support services?
Yes, technical support is available at the Genius Bar inside the Apple Store.
What are the typical store hours for Apple Higuera Street?
Monday through Friday, the store is open from 10:00 AM to 8:00 PM; Saturdays from 10:00 AM to 7:00 PM; and Sundays from 11:00 AM to 6:00 PM.
Are there any special holiday hours I should be aware of at Apple Higuera Street?
Yes, for example, on Christmas Day the store is closed, and on certain holidays like December 24 and 31, it opens from 10:00 AM to 6:00 PM.
Does Apple Higuera Street provide wheelchair accessible entrances?
Yes, the store has wheelchair accessible entrances for customers.
Can I purchase items online or use in-store pickup at Apple Higuera Street?
Yes, the store offers in-store shopping and in-store pickup options.
What payment methods does Apple Higuera Street accept?
They accept debit card payments and mobile NFC payments.
Does Apple Higuera Street offer free Wi-Fi to customers?
Yes, free Wi-Fi is available at the store for customers.
Are there any nearby places to visit before or after shopping at Apple Higuera Street?
Yes, nearby places include Papyrus for stationery, Anthropologie for women's clothing, and Starbucks for coffee.
Where can I find food options near Apple Higuera Street?
Nearby food options include Sequoia Sandwich Company, Antonia's Pizza, Doc Burnstein's Ice Cream Lab, and Chipotle Mexican Grill.
Are there any shopping centers close to Apple Higuera Street?
Yes, Downtown Centre and Talbots shopping center are nearby for additional shopping opportunities.