Business Details
31888 Plaza Dr, San Juan Capistrano, CA
92675, United States
Certified by Verizon • Feb 22, 2026
(949) 240-2522
Certified by Verizon • Feb 22, 2026
https://www.victra.com
Certified by Verizon • Feb 22, 2026
About
Certified by Verizon • Feb 22, 2026
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon authorized retailer in San Juan Capistrano, CA. Our team provides a simple and helpful experience for every guest. You can shop the latest Verizon phones, tablets, smartwatches, home internet options, accessories, and device protection.
We support both personal and business accounts. Our store consultants can help you upgrade devices, manage plan changes, add new lines, and set up products for home or business use.
Frontier Internet is also available at this location, with strong offers for homes and businesses in the area.
Visit us for reliable wireless service, expert support, and solutions that fit your needs.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Certified by Verizon • Feb 22, 2026
Hours
Certified by Verizon • Feb 22, 2026
Reviews
4.6
327 reviews
5 stars
284
4 stars
10
3 stars0
2 stars4
1 star
29
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for their helpfulness, knowledge, and professionalism, particularly highlighting employees like Claudia, Ivan, and Romano.
Mixed Experiences
While some customers had excellent service, others reported poor experiences with unhelpful staff and long wait times.
Efficiency
Several reviews noted quick service and efficient handling of phone upgrades and issues, with many customers being in and out in under an hour.
Sales Practices
There were complaints about aggressive sales tactics and misleading information regarding service availability and fees.
- DEDiane Esquivel-QuinteroFeb 17, 20261.0Drove all the way from San Clemente just to come to the corporate store at 1:30 and of course it's locked nobody there saying they'll be back by 3:00 that was a waste of time
- THTru-L HendricksonFeb 16, 20265.0I just visited this location with an Iphone stuck on SOS mode. I was greeted kindly and promptly by an employee named Ines. She was very knowledgable on how to solve the problem and I was out of there in 20 minutes with a working phone. And it didn’t cost me a dime! I’m very grateful for her helping me. Thank you Ines!!
- THT HFeb 4, 20265.0My husband and I stopped by this Verizon store to look for a different carrier with competitive monthly rates with phone upgrades for our family of four. Adam, the store manager, helped us with much patience, knowledge, and kindness. We left the store completely satisfied with their service and with an amazing cellular phone plan. Thank you, Adam!
- EGelizabeth gorelovaJan 30, 20265.0Adam helped me so much to understand what the promotions were and what was best for me! Best store!!
- MBMichael BadranJan 21, 20261.0Been a client of this store since it was opened always had great service , today I went expecting the same but it was a horrible experience with an unprofessional agent, there was no one in the store but the Minute she saw me coming in the store she disappeared in the back office when she came to help me , she was very unprofessionally dressed and was extremely rude after I verified my name, company name her send me a couple of text message she would not help, I left and went to another location where I got immediate service .....please make sure this agent get retrained and know how to help clients specially clients that has been giving business for this Location for years! Very sad
Frequently Asked Questions About Verizon
What products does Verizon in San Juan Capistrano offer?
Verizon offers a full range of wireless devices including phones, tablets, smartwatches, home internet, accessories, and device protection.
What are the store hours for Verizon in San Juan Capistrano?
The store is open Monday to Friday from 9:00 AM to 9:00 PM, Saturday from 9:00 AM to 8:00 PM, and Sunday from 10:00 AM to 7:00 PM.
Can I pick up my online order at the Verizon store?
Yes, Verizon offers in-store pickup for orders placed online.
What payment methods are accepted at Verizon in San Juan Capistrano?
They accept American Express, Apple Pay, Android Pay, Cash, Discover, MasterCard, Samsung Pay, and Visa.
Does Verizon in San Juan Capistrano provide device upgrades and new lines?
Yes, they offer services including new lines, upgrades, new devices, and accessories.
Does the Verizon San Juan Capistrano store support mobile NFC payments?
Yes, mobile NFC payments like Apple Pay, Android Pay, and Samsung Pay are accepted.
Which nearby dining options can I visit before or after shopping at Verizon?
You can visit Rice Bowl Express for Chinese fast food, La Michoacana SJC for ice cream and smoothies, or El Molino De Oro for Mexican cuisine—all located near Verizon.
Are there any fitness centers close to Verizon in San Juan Capistrano?
Yes, San Juan Fit Body Boot Camp and California Krav Maga are nearby for fitness and martial arts training.
Where can I find shipping and printing services near Verizon in San Juan Capistrano?
FedEx Office Print & Ship Center is located nearby for your shipping and printing needs.
Is Verizon in San Juan Capistrano a certified Verizon Authorized Retailer?
Yes, Victra is the largest Verizon Authorized Retailer, and this store is one of their local locations.
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