Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in San Juan Capistrano, CA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.6
317 reviews
5 stars
278
4 stars
10
3 stars0
2 stars4
1 star
25
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for their professionalism, patience, and helpfulness, particularly highlighting employees like Claudia, Ivan, and Romano.
Knowledgeable Staff
Customers frequently noted the staff's extensive product knowledge and ability to explain options clearly, making the purchasing process easier.
Efficiency
Several reviews mentioned quick service and efficient handling of customer needs, with many customers reporting being in and out of the store in a timely manner.
Mixed Experiences
While many customers had positive experiences, some reported poor service, long wait times, and issues with staff not being attentive or helpful.
Location Issues
A few customers expressed frustration with Verizon's service in certain areas, indicating that the network coverage was inadequate.
- AGAzamat GaibovOct 26, 20255.0I recently opened a business account with Verizon, and I couldn’t have asked for a better person to assist me than Claudia. From start to finish, she was professional, calm, and incredibly knowledgeable about the process. She patiently guided me through every step, answered all my questions, and made sure my documents were properly submitted. What impressed me the most was her attention to detail and genuine desire to help, even when the process got a bit complex. If you’re looking to set up a business account with Verizon, I highly recommend working with Claudia. She’s the kind of person who turns what could be a stressful process into a smooth and pleasant experience.
- AWAnastasia WilsonOct 10, 20255.0Great location with great service as well! I dropped my phone and the girls who work there were quick at helping me with an upgrade. Will come back to this location! Thanks Nammonie!
- DBDave BrownSep 30, 20255.0Salesperson Lee was amazing in all aspects. He was by himself the entire 1.5 hours I was there. He explained every options for my own problem with my phone. I ended up getting a new phone and I am extremely happy. Lee would politely ask each person who came in why they were there. Then he would honestly tell them their best solution or how long it would be before he could help them. Lee is such an amazing employee to have working at a smaller retail store. I wish every employee was like him. Thank you Lee for the great service and reminding me that there are good people out there.
- JKJay KashanchiAug 12, 20255.0My phone had water under the screen and Neemonnie figured it out right away and she fixed my phone. She was so sweet and professional. Thank you very much lady
- EFEric FolkestadJul 25, 20251.0Verizon does not work in Laguna Niguel or Dana Point. After multiple attempts to fix, they do nothing. Go with Tmobile
Frequently Asked Questions About Verizon
What products does Verizon in San Juan Capistrano offer?
Verizon offers a full range of wireless devices including phones, tablets, smartwatches, home internet, accessories, and device protection.
What are the store hours for Verizon in San Juan Capistrano?
The store is open Monday to Friday from 9:00 AM to 9:00 PM, Saturday from 9:00 AM to 8:00 PM, and Sunday from 10:00 AM to 7:00 PM.
Can I pick up my online order at the Verizon store?
Yes, Verizon offers in-store pickup for orders placed online.
What payment methods are accepted at Verizon in San Juan Capistrano?
They accept American Express, Apple Pay, Android Pay, Cash, Discover, MasterCard, Samsung Pay, and Visa.
Does Verizon in San Juan Capistrano provide device upgrades and new lines?
Yes, they offer services including new lines, upgrades, new devices, and accessories.
Does the Verizon San Juan Capistrano store support mobile NFC payments?
Yes, mobile NFC payments like Apple Pay, Android Pay, and Samsung Pay are accepted.
Which nearby dining options can I visit before or after shopping at Verizon?
You can visit Rice Bowl Express for Chinese fast food, La Michoacana SJC for ice cream and smoothies, or El Molino De Oro for Mexican cuisine—all located near Verizon.
Are there any fitness centers close to Verizon in San Juan Capistrano?
Yes, San Juan Fit Body Boot Camp and California Krav Maga are nearby for fitness and martial arts training.
Where can I find shipping and printing services near Verizon in San Juan Capistrano?
FedEx Office Print & Ship Center is located nearby for your shipping and printing needs.
Is Verizon in San Juan Capistrano a certified Verizon Authorized Retailer?
Yes, Victra is the largest Verizon Authorized Retailer, and this store is one of their local locations.