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Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.
Details
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
4.2
3,370 reviews
5 stars
1,844
4 stars
863
3 stars
337
2 stars
120
1 star
206
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some staff are praised for being helpful and knowledgeable, while others are criticized for being rude or unresponsive.
Product Availability
Customers noted a good selection of products, but some reported issues with inventory and availability, particularly for specific items.
Pickup Experience
Curbside and in-store pickup experiences were generally positive, with many customers appreciating the efficiency.
Installation Issues
Several customers expressed frustration with installation services, citing poor communication and unprofessional behavior from installers.
Store Cleanliness
The store is frequently described as clean and well-organized, contributing to a pleasant shopping environment.
- CNClaire NartkerNov 13, 20255.0Nice, compared to other Best Buys. Product selection was very good. Service was awesome.
- YFYemi FatusiNov 2, 20254.0The Best Buy in San Jose is pretty good clean there’s always somebody ready to help. Just got an HP laptop online then walked into the store to pick it up Got some other accessories while I’m almost there parking was a little tough but everything else went smooth.
- LHLeopardess HappyOct 28, 20251.0⭐️ If I could give negative stars, I would! I had an extremely frustrating experience with Best Buy. I ordered a roof-mounted blower along with the installation service. I repeatedly emphasized that the blower needed to be installed on the roof, and Best Buy assured me they could handle it. When I placed the order, I was told the blower would arrive in a few days, so I scheduled the installation. A few days later, I was informed it would actually take two months to get the product. I rescheduled the installation accordingly. Yesterday, I received a call confirming today’s installation, and again, I clearly mentioned that the blower would be installed on the roof. The installer arrived today, and the first thing I said when he walked in was that it’s a roof installation. However, he insisted on bringing the blower inside the house, spent a while trying to fit it into the hood, and realized it was too big. I showed him photos of the existing setup to make it clear it was on the roof — only then did he finally understand. After several phone calls to his boss and Best Buy, the result was: they couldn’t install it. The installer just left, and later Best Buy called me saying they couldn’t provide installation and told me to find my own contractor. To make things worse, I have to cancel the service myself in order to get the installation fee refunded. I’m extremely disappointed. Before installation, I kept getting text messages reminding me to “prepare for the appointment,” but no one ever notified me when the blower actually arrived. I even went to the store the day before to check the status — and it turned out the product had already arrived! This whole experience was a huge waste of time and energy. Totally unprofessional and disorganized service from start to finish.
- AGAlma “Sjguidealma408” GarcíaOct 20, 20255.0This store is 2 floors. Staff is helpful and friendly here. Love the curbside pick up option also. When doing in store pick ups service is quick also.
- RWRickey WalkerOct 16, 20251.0Shitty customer service, just waited for 20 minutes for an employee to get up and get headphones from behind the locked case…4 employees in eyesight listen to the request over their walkie-talkie, the requester visibly frustrated and no one taking action…I walked out
Frequently Asked Questions About Best Buy
What products can I find at the Best Buy located at 3090 Stevens Creek Blvd, San Jose?
You can shop TVs, computers, appliances, and more at this Best Buy, with expert advice and Geek Squad support available.
What are the opening hours for this Best Buy store?
The store is open Monday to Saturday from 10:00 AM to 9:00 PM and Sunday from 10:00 AM to 8:00 PM.
Does this Best Buy offer curbside pickup?
Yes, curbside pickup is available at this Best Buy location.
Is there wheelchair accessible entrance available at the Best Buy on Stevens Creek Blvd?
Yes, the store has a wheelchair accessible entrance for customers.
Can I get my electronics serviced or repaired at this Best Buy?
Yes, this Best Buy location offers service repair through Geek Squad.
What payment methods are accepted at the Best Buy store?
The store accepts debit cards and checks, and does not require cash only payments.
Are there nearby parking options when visiting Best Buy at 3090 Stevens Creek Blvd?
Yes, Winchester Parking Garage is nearby for convenient parking when visiting the store.
Where can I find additional technology repair and IT services near Best Buy?
Geek Squad, located nearby, offers mobile phone sales, IT service, and computer repair.
What other stores can I visit after shopping at Best Buy in San Jose?
You can explore nearby stores such as The Container Store for home goods, Bath & Body Works for beauty products, and Crate & Barrel for furniture and home decor.
How can nearby stores like Na Hoku and Mejuri complement my visit to Best Buy?
After shopping for electronics at Best Buy, you can visit Na Hoku or Mejuri for jewelry and fashionable accessories to complete your shopping experience.