Feedback on staff performance is mixed; while some customers praised helpful and friendly employees, others reported rude service and lack of assistance.
Product Availability
Customers expressed frustration over stock issues, with some items being unavailable or not matching online listings.
Geek Squad Performance
The Geek Squad received positive remarks for their efficiency and helpfulness, although some customers experienced delays and dissatisfaction with service.
Store Environment
The store is generally described as clean, organized, and well-stocked, with ample parking and a good selection of electronics.
BH
brittany hester
5 days ago
1.0
01/07/2026- I Just Went in to get airpods the guy who help me get the AirPods out the case was nice . But the cashier saw me waiting for 10 mins behind the other customer she was helping . Then she takes the person next to me that JUST WALKED UP after I was in line longer and tells me she has priority.
This is ridiculous. NEVER GOING BACK TO THIS LOCATION EVER AGAIN !
LL
luversiano
6 days ago
5.0
I like the environment, also, the employees ask you if you need something! And if you say no, they say that they will be there for you
JS
james skinner
Dec 28, 2025
5.0
Came in for a TV. Josh was incredibly helpful and answered all of questions and helped me find the TV that worked for my budget and the quality I was looking for. He even helped me carry the TV to the car (twice- as I had to go back home to get the SUV). Would absolutely come here again.
JC
John Chapman
Dec 17, 2025
5.0
My first experience at this Best Buy location was excellent. I visited specifically to pickup a laptop for my son to use for his upcoming finals, and I was able to secure a great deal on an open-box HP model.
The staff members were friendly and helpful throughout the shopping process.
The store offers plenty of parking, making the visit convenient and stress-free.
The location is well-organized, with a vast selection of electronics beyond just computers.
Overall, it was a successful first trip to this store, and the helpful service ensured I found exactly what we needed in time for finals week.
FL
F Lezada
Dec 10, 2025
5.0
I originally had an appointment to replace the OEM radio on my car, including all the necessary accessories, scheduled for a Saturday. Due to a conflict, I had to reschedule for a weekday. When I arrived at 9 a.m., it became clear that the employee who helped with the rescheduling hadn’t transferred all the items I had already purchased for the installation. This caused a 20-minute delay while the technician, Mike, had to sort everything out.
Despite the mix-up, Mike handled the situation with professionalism and efficiency. He identified what was missing, coordinated the necessary parts, and got the installation back on track. His calm, knowledgeable approach turned a frustrating situation into a smooth experience. Mike is a true professional, and I really appreciate his attention to detail and customer-first attitude.
Highly recommend Mike for your car stereo and installation.
What are the operating hours of Best Buy at 5065 Almaden Expy, San Jose?
Best Buy is open Monday through Saturday from 10:00 AM to 9:00 PM, and on Sunday from 10:00 AM to 8:00 PM.
Does Best Buy offer curbside pickup service?
Best Buy provides same-day in-store pickup, but curbside pickup is currently not available.
Where is Best Buy located in San Jose?
Best Buy is located at 5065 Almaden Expy, San Jose, CA 95118, United States.
What types of products can I find at Best Buy?
You can shop for TVs, computers, appliances, and more electronics at Best Buy.
Does Best Buy provide expert support services?
Yes, Best Buy offers expert advice and Geek Squad support services.
Is Best Buy accessible for wheelchair users?
Yes, Best Buy has a wheelchair-accessible entrance.
Can I recycle my electronics at Best Buy?
Yes, Best Buy offers electronic recycling services.
Which nearby places can I visit after shopping at Best Buy?
You can visit nearby places such as Village Inn cafe, Scrambl'z breakfast restaurant, and Bogey's Pizza for dining options, or check out the Robertsville Square shopping center for additional shopping.
Is there a nearby Geek Squad location for computer and phone support?
Yes, Geek Squad is located nearby, offering mobile phone store, telecommunications, and IT support services.
Are there any nearby beauty and spa services close to Best Buy?
Yes, nearby spots include Perfect 10 Nail Spa and Vanity Brows for beauty and spa treatments.