Best Buy

4.2
3391 reviews
Best Buy Logo

About

Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone CompanyBest Buy
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.

Details

  • Requires appointmentNot available
  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Best Buy
5065 Almaden Expy, San Jose, CA
95118, United States

Hours

Reviews

4.2
3,391 reviews
5 stars
1,811
4 stars
877
3 stars
389
2 stars
111
1 star
203

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff performance is mixed; while some customers praised helpful and friendly employees, others reported rude service and lack of assistance.

Product Availability

Customers expressed frustration over stock issues, with some items being unavailable or not matching online listings.

Geek Squad Performance

The Geek Squad received positive remarks for their efficiency and helpfulness, although some customers experienced delays and dissatisfaction with service.

Store Environment

The store is generally described as clean, organized, and well-stocked, with ample parking and a good selection of electronics.
  • BH
    brittany hester
    5 days ago
    1.0
    01/07/2026- I Just Went in to get airpods the guy who help me get the AirPods out the case was nice . But the cashier saw me waiting for 10 mins behind the other customer she was helping . Then she takes the person next to me that JUST WALKED UP after I was in line longer and tells me she has priority. This is ridiculous. NEVER GOING BACK TO THIS LOCATION EVER AGAIN !
  • LL
    luversiano
    6 days ago
    5.0
    I like the environment, also, the employees ask you if you need something! And if you say no, they say that they will be there for you
  • JS
    james skinner
    Dec 28, 2025
    5.0
    Came in for a TV. Josh was incredibly helpful and answered all of questions and helped me find the TV that worked for my budget and the quality I was looking for. He even helped me carry the TV to the car (twice- as I had to go back home to get the SUV). Would absolutely come here again.
  • JC
    John Chapman
    Dec 17, 2025
    5.0
    My first experience at this Best Buy location was excellent. I visited specifically to pickup a laptop for my son to use for his upcoming finals, and I was able to secure a great deal on an open-box HP model. ​The staff members were friendly and helpful throughout the shopping process. ​The store offers plenty of parking, making the visit convenient and stress-free. ​The location is well-organized, with a vast selection of electronics beyond just computers. ​Overall, it was a successful first trip to this store, and the helpful service ensured I found exactly what we needed in time for finals week.
  • FL
    F Lezada
    Dec 10, 2025
    5.0
    I originally had an appointment to replace the OEM radio on my car, including all the necessary accessories, scheduled for a Saturday. Due to a conflict, I had to reschedule for a weekday. When I arrived at 9 a.m., it became clear that the employee who helped with the rescheduling hadn’t transferred all the items I had already purchased for the installation. This caused a 20-minute delay while the technician, Mike, had to sort everything out. Despite the mix-up, Mike handled the situation with professionalism and efficiency. He identified what was missing, coordinated the necessary parts, and got the installation back on track. His calm, knowledgeable approach turned a frustrating situation into a smooth experience. Mike is a true professional, and I really appreciate his attention to detail and customer-first attitude. Highly recommend Mike for your car stereo and installation.

Frequently Asked Questions About Best Buy

What are the operating hours of Best Buy at 5065 Almaden Expy, San Jose?

Best Buy is open Monday through Saturday from 10:00 AM to 9:00 PM, and on Sunday from 10:00 AM to 8:00 PM.

Does Best Buy offer curbside pickup service?

Best Buy provides same-day in-store pickup, but curbside pickup is currently not available.