Business Details
About
Electronics StoreComputer Repair ServiceCell Phone Repair ShopApple
Visit the Apple Store to shop for iPhone, Mac, Apple Watch, iPad and more. Our Specialists will answer your questions and get you set up. Or get technical support at the Genius Bar.
Details
- DeliveryAvailable
- DebitAvailable
- Mobile paymentsAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.7
868 reviews
5 stars
431
4 stars
136
3 stars
68
2 stars
36
1 star
197
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor service, including rude staff and long wait times, leading to frustration and disappointment.
Staff Competence
Several reviews highlighted a lack of training and knowledge among staff, resulting in incorrect diagnostics and inadequate assistance.
Positive Experiences
Despite the negative feedback, some customers praised specific employees for their helpfulness and professionalism, indicating that experiences can vary.
Store Environment
The store was often described as busy, with some customers noting a lack of acknowledgment or attention from staff upon entering.
- TWTravis WiseDec 27, 20254.0Time to upgrade my iPhone! It's been three years. I wanted the iPhone 17 Pro Max so I tried to reserve it online and it told me that wasn't possible. OK. I took a chance and came to the store and right away, I'm greeted by friendly people who want to help! Yes, absolutely. They have the phone in stock and I can leave with it today! I'm handed off to an order specialist who processes my order in under five minutes. So far, we are setting a record for speed and friendliness. Phone in hand I am moved back to the folks who handled the phone migration. These people are smart and skilled. In no time at all, my phones are talking to each other and migrating into the new phone. The workers are friendly and engaging and I'm feeling good about my expensive purchase. I decide to get a case and the worker takes care of that as well. I strike up a conversation with a retired gentleman next to me who's doing the same thing and we talk for about 20 minutes while our phones work some magic. Before I know it I'm done and out the door with my phone in case in a very nice little bag. This was an incredibly positive buying experience. They just shows me why Apple's market cap is so high. I only wish I could've chosen and reserved the phone online to know that it would be there waiting for me.
- SSShonpingDec 18, 20255.0We were helped by JJ and he was very friendly and patient with helping my Mom purchase and set up her new phone. The experience was wonderful. Thank you JJ, you are a gentleman and a scholar!
- LNLisa NavarroDec 13, 20251.0Did not help - sent me home to do it and still did not work. Have to go back !! Ugh
- BGBalaji GuptaDec 7, 20251.0My phone 14 pro max was completely dead and unable to power on. I suspected battery replacement as it might have deep discharged. But i was told it is port issue and board issue and would cost 500 dollars. Such a pathetic diagnostics done and had to redo the diagnostics outside which was determined battery is the issue. Cant believe staff at store not able to get the device up when someone can do it outside in 20 mins. This resulted in having unbranded battery for my phone now. Never expected this from APPLE. Person beside me got free fast charging adapters for waiting time taking longer. First diagnose the issue of customers such a mess apple. Brand image is being let down by people working for you
- SLShaohua LuDec 3, 20251.0I brought in my iPhone for repair after it unexpectedly failed in under a year. When I returned for repair, I waited over three hours before the device was returned to me. Unfortunately, the most troubling part came afterward: the eSIM had been damaged during the repair process, leaving my phone unable to connect to cellular data. This was an incredibly stressful and frustrating situation, made worse by the fact that no one informed me of the issue in advance. The lack of communication, professionalism, and competence displayed by the staff was deeply disappointing and far below the standard I expected. This experience has significantly shaken my confidence in Apple’s service and brand. It was, without question, an extremely upsetting experience.
Frequently Asked Questions About Apple Oakridge
What products can I find at Apple Oakridge?
At Apple Oakridge, you can shop for iPhone, Mac, Apple Watch, iPad, and more Apple products.
Does Apple Oakridge offer technical support?
Yes, Apple Oakridge provides technical support at the Genius Bar where specialists can assist you.
What are the operating hours of Apple Oakridge?
Apple Oakridge is open Monday to Thursday from 10:00 AM to 8:00 PM, Friday and Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 7:30 PM.
Is Apple Oakridge open on holidays?
Apple Oakridge is closed on November 27, 2025 (Thanksgiving) and December 25, 2025 (Christmas). Other holiday hours vary, with extended hours on some days.
Can I get in-store pickup and delivery at Apple Oakridge?
Yes, Apple Oakridge offers both in-store pickup and delivery services.
Is the Apple Oakridge store wheelchair accessible?
Yes, Apple Oakridge has a wheelchair accessible entrance for all customers.
What payment methods are accepted at Apple Oakridge?
You can pay at Apple Oakridge using debit cards and mobile NFC payment options.
Does Apple Oakridge provide electronic recycling services?
Yes, Apple Oakridge offers electronics recycling services for customers.
What are some nearby places to visit around Apple Oakridge?
Nearby places include Gymboree for children's clothing, Build-A-Bear Workshop for toys, and Panda Express for quick Asian food.
Where can I eat near Apple Oakridge after shopping?
You can eat at several nearby restaurants such as Buca di Beppo Italian Restaurant, Firenza Pizza, and Hot Dog on a Stick.
Are there entertainment options close to Apple Oakridge?
Yes, nearby entertainment includes GameStop and Oakridge Mall - GameStop which offer video games and arcade experiences.