Business Details
3251 20th Ave, San Francisco, CA
94132, United States
Certified by Verizon • Feb 22, 2026
(628) 867-8990
Certified by Verizon • Feb 22, 2026
https://www.victra.com
Certified by Verizon • Feb 22, 2026
About
Certified by Verizon • Feb 22, 2026
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in San Francisco, CA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Certified by Verizon • Feb 22, 2026
Hours
Certified by Verizon • Feb 22, 2026
Reviews
4.0
385 reviews
5 stars
268
4 stars
26
3 stars
8
2 stars
8
1 star
75
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, knowledgeable, and helpful, with specific mentions of individuals like Sam, Janessa, and Hassan for their exceptional service.
Long Wait Times
Several reviews highlighted long wait times and understaffing issues, leading to frustration among customers who felt neglected or ignored.
Mixed Experiences
While some customers had positive experiences, others reported misleading information, unexpected charges, and poor service, indicating inconsistency in the quality of service.
Store Management
There were complaints about the management's responsiveness and handling of customer issues, with some customers feeling dismissed or inadequately supported.
- KNKenneth Ng3 days ago5.0The staff was friendly and knowledgeable. They got me a great deal on an upgraded phone and even managed to get my phone bill lowered by $10 with better features!
- TCTerri Carter4 days ago5.0The two young men(Sashra and Randall)who helped me at Stonestown mall with upgrading my phone and resolve a refund problem and upgrading my internet service. All of this in just over an hour. They were very professional, knowledgeable, an overall great experience. Not sure if I spelled there names correctly. Thank you very much.
- TYTracy YamaguchiFeb 13, 20265.0I walked into the San Francisco Stones-town Verizon store and had the opportunity to meet associate Tommy. From the very beginning he set my mind at ease about exchanging my broken iPhone 12. Tommy explained all of my options and what my current contract allowed. Tommy then expanded my thoughts about current use, which then made selecting additional options such as new power cables and charging cube’s Thank you for being so patience as I worked through my final purchase.
- LSLuis David SantibañezFeb 11, 20262.0They are "not a corporate location" so couldn't even bother to help me with a return
- ALAlison LFeb 3, 20265.0Honestly I wasn’t looking forward to the experience but Darnell and Samar were absolutely FANTASTIC. So helpful, knowledgeable, professional and sweet. Highly recommend.
Frequently Asked Questions About Verizon
What products does Victra - Verizon Authorized Retailer offer?
Victra offers wireless devices such as phones, tablets, smartwatches, mobile broadband, accessories, and device protection.
What are the operating hours for the Victra store in San Francisco?
The store is open Monday to Thursday from 11:00 AM to 8:00 PM, Friday and Saturday from 11:00 AM to 9:00 PM, and Sunday from 11:00 AM to 7:00 PM.
What payment methods are accepted at this Verizon Authorized Retailer?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
Does Victra offer in-store pickup for orders?
Yes, Victra provides in-store pickup service.
Which brands can I find at the Victra San Francisco location?
You can find brands including Verizon Wireless, Samsung, Apple, Motorola, Google, and many accessory brands like Otterbox and Mophie.
Is free Wi-Fi available at the Victra store?
Yes, the store offers free Wi-Fi to its customers.
How can I contact Victra - Verizon Authorized Retailer in San Francisco?
You can reach them by phone at +1 628-867-8990 or email at WeCare@victra.com.
Are there nearby cafes where I can grab a coffee before or after visiting Victra?
Yes, nearby cafés include Gram Cafe & Pancakes, Starbucks, and La Baguette.
What entertainment options are close to the Victra store in San Francisco?
Planet Playhouse, an indoor play center, is nearby for family fun activities.
Where can I find other electronics or mobile phone stores near Victra?
Nearby electronics and mobile phone stores include the Apple Store and another Verizon location nearby.
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Certified February 22, 2026Yext Knowledge Graph
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