Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in San Francisco, CA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.1
373 reviews
5 stars
260
4 stars
26
3 stars
8
2 stars
6
1 star
73
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some staff members are praised for being helpful and knowledgeable, others are criticized for being rude and unhelpful.
Staff Efficiency
Customers reported long wait times and understaffing, leading to frustration during busy periods.
Sales Practices
Several reviews mention misleading sales tactics and unexpected charges, leading to dissatisfaction with the purchasing experience.
Product Knowledge
While some employees are noted for their expertise, others have been described as lacking knowledge about products and services.
- GGGabriella2 days ago5.0Sarron D. helped me with purchasing a new phone and updating my family plan to better address our phone use and needs. Very personable, patient, and helpful. My family and I appreciate the professionalism at this location. Friendly and effective customer service seems to be the standard here.
- IWIda WongDec 31, 20255.0The customer service surprise me his knowledge to making sure that w my issue w my cell he helping me so so smooth if y have request for 100 star I will giving to him 100000000 thanks again w all his support my issue
- KRKelsey RyburnDec 15, 20255.0The wonderful Janessa helped make the typically tooth-pulling painful process of starting a new phone contract absolutely pain-free!
- BMbunny moneyyDec 9, 20251.0I am very disappointed with my recent experience at this Verizon store. We waited for about 20 minutes, and there was only one employee working with a single customer. No one acknowledged us, offered help, or even estimated how long the wait would be. Eventually, we just left because it was taking too long. This is not the level of service I expected from Verizon.
- RARoy AcharyaDec 6, 20255.0Genesha… perfect having every knowledge. Thank you
Frequently Asked Questions About Verizon
What products does Victra - Verizon Authorized Retailer offer?
Victra offers wireless devices such as phones, tablets, smartwatches, mobile broadband, accessories, and device protection.
What are the operating hours for the Victra store in San Francisco?
The store is open Monday to Thursday from 11:00 AM to 8:00 PM, Friday and Saturday from 11:00 AM to 9:00 PM, and Sunday from 11:00 AM to 7:00 PM.
What payment methods are accepted at this Verizon Authorized Retailer?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
Does Victra offer in-store pickup for orders?
Yes, Victra provides in-store pickup service.
Which brands can I find at the Victra San Francisco location?
You can find brands including Verizon Wireless, Samsung, Apple, Motorola, Google, and many accessory brands like Otterbox and Mophie.
Is free Wi-Fi available at the Victra store?
Yes, the store offers free Wi-Fi to its customers.
How can I contact Victra - Verizon Authorized Retailer in San Francisco?
You can reach them by phone at +1 628-867-8990 or email at WeCare@victra.com.
Are there nearby cafes where I can grab a coffee before or after visiting Victra?
Yes, nearby cafés include Gram Cafe & Pancakes, Starbucks, and La Baguette.
What entertainment options are close to the Victra store in San Francisco?
Planet Playhouse, an indoor play center, is nearby for family fun activities.
Where can I find other electronics or mobile phone stores near Victra?
Nearby electronics and mobile phone stores include the Apple Store and another Verizon location nearby.