Business Details
About
Cell Phone StoreElectronics Store
Visit our store at San Francisco for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.3
365 reviews
5 stars
159
4 stars
36
3 stars
33
2 stars
25
1 star
112
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed feedback on customer service; while some representatives like Janney and Mark received praise for their helpfulness, others were criticized for being rude and unprofessional.
Store Experience
Customers reported both positive and negative experiences in-store, with some noting cleanliness and quick service, while others faced long wait times and unhelpful staff.
Technical Issues
Several customers expressed frustration with unresolved technical issues and poor communication regarding their accounts and services.
Sales Process
There were complaints about misleading promotions and trade-in values, leading to dissatisfaction with the sales process.
Staff Knowledge
Inconsistent product knowledge among staff was highlighted, with some employees being unable to assist customers effectively.
- PCPolina Cohen2 days ago1.0I came to Verizon today to buy a new phone, but the experience was extremely disappointing. The employee’s attitude was unprofessional and dismissive — he actually stopped me from completing my purchase and left me waiting for over 30 minutes with no explanation or assistance. I ended up wasting my time and walking out without the phone I came for. Experiences like this are exactly what make customers switch away from Verizon.
- MOMeltem O5 days ago5.0Greatly professional team. My special thanks go to Brandon who was very knowledgeable, patient, and kind. I purchased a new line after his long and clear explanations about the plan and payment options, and regulations. My new account set up was also very smoothly done. He was very helpful. Large and clean store with a large selection of accessories etc.
- STSteve T5 days ago1.0People here are useless. Especially the store manager today, Ferdinand Arellano. They didn't resolve my issue and were insulting in their behavior and actions (I had an appointment and Mr. Arellano didn't bother to meet with me for nearly an hour). Verizon customer service is the worst.
- APAnthony Pierce5 days ago5.0What an amazing experience with Jahkari. Walked in with a broken phone while on a business trip and immediately he had me up and running with all discounts and upgrades applied in a very short time. Simply Outstanding Customer service at its best and the great reason why I continue to shop Verizon First.
- KYKara YermukanNov 9, 20255.0Brandon is the best! He provided me with the account number without any issues and now I have my new Google Voice number! Thank you, Brandon!
Frequently Asked Questions About Verizon
What are the operating hours of the Verizon store in San Francisco?
The Verizon store is open Monday to Saturday from 9:00 AM to 7:00 PM, and Sunday from 10:00 AM to 6:00 PM.
Where is the Verizon store located in San Francisco?
The store is located at 768 Market St, San Francisco, CA 94102, USA.
Which brands of smartphones does the Verizon store offer?
They offer smartphones from Apple, Samsung, Motorola, Google, Kyocera, and TCL, including the latest 5G models like the iPhone 15, Google Pixel 8, and Samsung Galaxy S23.
What types of products does the Verizon store in San Francisco carry?
The store offers mobile phones, 5G home internet devices, business cell phones, mobile hotspots, tablets, and laptops.
What services does Verizon in San Francisco provide?
They provide mobile plans, wireless internet plans, and voice plans to meet personal and business needs.
Can I schedule an in-store appointment at Verizon?
Yes, you can schedule an in-store appointment online or via the My Verizon app for a convenient visit.
What are the options for receiving online orders from Verizon?
You can choose in-store pickup, free 2-day shipping, express lockers, or same-day delivery where available.
Are there nearby public transport options to reach the Verizon store?
Yes, the Union Square/Market Street station is nearby, making it easy to access the Verizon store via train or other transit services.
What nearby places can I visit after shopping at Verizon?
After visiting Verizon, you can check out nearby spots like Peet's Coffee or The Coffee Bean & Tea Leaf for a relaxing drink, or explore the nearby art gallery Freddie Fong Contemporary Art.
Are there other useful businesses close to the Verizon store?
Nearby you will find services like California Accounting Center for financial advice and Details Barbershop if you want a haircut during your visit to the area.