Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in San Francisco, CA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
3.8
174 reviews
5 stars
115
4 stars
6
3 stars
7
2 stars
3
1 star
43
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some employees received praise for being helpful and knowledgeable, while others were criticized for being rude and unprofessional.
Long Wait Times
Many customers reported long wait times, often exceeding an hour, leading to frustration.
Billing Issues
Numerous complaints about mischarges, hidden fees, and difficulties in resolving billing problems.
Store Management
Inconsistent experiences with management; some customers found managers helpful, while others felt ignored or unsupported.
Product Knowledge
Some staff members were noted for their product knowledge and helpfulness, while others were described as incompetent.
- TDTim Downing2 days ago1.0Terrible experience, 0 stars, don't bother. Despite the signage, this is not a Verizon store, this is a "Vitra" reseller with their own sketchy policies, inflated prices and sketchy practices. I wish I walked out. 1) They asked me to sign, but would not show me the itemized bill before signing. "You'll see it after you sign." 2) They charged me a $40 fee for in-store setup, despite the fact I explicitly said "please just give me the box, I'll set it up myself." 3) There was a $10 "remaining phone balance" charge on the bill that I didn't agree to and they couldn't explain, but they "couldn't" remove it. They did promise it'd come off my next bill, and if not I could come in and see them and they'd be able to remove then. Skeptical. 4) The price of the new phone was $1110, versus $1099 on the Verizon website. 5) They told me there was a Black Friday deal for a free accessories pack, but at checkout tried to charge me $100 for it. I didn't buy it of course. I called Verizon, which refunded all the BS charges, but I still feel obligated to write this review to encourage others not to go here.
- OROliver RippsNov 14, 20255.0DJ was extremely helpful and thorough and provided top of the line service. This was the most positive experience I have ever had with a carrier and would highly recommend this location to everyone!
- OHosa HernandezNov 12, 20255.0⭐️⭐️⭐️⭐️⭐️ Excellent service at Verizon Lombard! I had an amazing experience at the Verizon store in Lombard. Lulu was the best! She was super friendly, patient, and professional. She explained everything clearly and helped me find the perfect plan. You can tell she truly cares about her customers. Thank you, Lulu, for making my visit so easy and pleasant! I highly recommend this store.
- MSMike SherNov 9, 20255.0D.J. Was really helpful, professional, and friendly. Made our experience great
- MBMorgan BubbOct 21, 20251.0I hate to leave negative reviews but my last month of repeated visits, mischarges and lack of customer service has been so unbelievably frustrating. I have spent cumulatively over 8 hours at this store in the last month and now have over $200 of incorrect bills after being a Verizon customer for 20 years. Twice I have been told that the manage Deep would call me to sort out my issues with no word from him. Spare yourself the nightmare and go to literally any other Verizon store.
Frequently Asked Questions About Verizon
What products does Verizon at 2300 Lombard St offer?
The store offers a full range of wireless devices including phones, tablets, smartwatches, accessories, and home internet products from brands like Apple, Samsung, Google, and more.
What are the store hours for Verizon at 2300 Lombard St?
The store is open Monday to Friday from 11:00 AM to 7:00 PM, Saturday from 10:00 AM to 6:00 PM, and Sunday from 12:00 PM to 6:00 PM.
Does this Verizon Authorized Retailer offer in-store pickup?
Yes, in-store pickup is available for customers at this location.
What payment methods are accepted at this Verizon store?
They accept American Express, Apple Pay, Android Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
Does the store provide any recycling services for electronics?
Yes, the store offers electronics recycling services.
What languages are spoken by staff at the Verizon store?
English and Spanish are spoken at this location.
Is there free Wi-Fi available at the Verizon store?
Yes, free Wi-Fi is available at the store.
What nearby dining options can customers enjoy before or after visiting Verizon?
Customers can visit nearby dining spots such as The Sandwich Spot SF, Twisted St. Cafe, IHOP, Baan Yaai (Thai restaurant), Monaghans Bar, and Norcina (Italian restaurant and coffee shop).
Are there any nearby hotels convenient for out-of-town visitors to Verizon?
Yes, the Infinity Hotel SF (Ascend Hotel Collection) and Infinity Hotel San Francisco (Tapestry Collection by Hilton) are close by, perfect for visitors staying overnight.
What nearby services are available for customers who want beauty or wellness treatments near Verizon?
Customers can visit nearby places like SF House Of Nails, Bella Nails, The Barbershop, and City Famous Nail Spa for nail, beauty, and waxing services.