Verizon

Reviews

• EM

  Emily Mullé

  Jan 2, 2026
  5.0
  Going to the cell phone store is on the bottom of the list of things I want to do in life, but my experience here at this location dealing with Lulu was exceptional. She was friendly, knowledgeable, and went absolutely above and beyond in her service. The device I wanted was not available in store and I was leaving for a trip the next day. Lulu not only checked the inventory of other Bay Area stores, but also called to verify a store with low inventory actually had the units available. When I told her I didn’t have a car and was unable to visit the other location, she offered to personally pick up the device for me. It turned out the device was not available at the other store, it was reserved for someone else, so she suggested I go to the Apple Store around the corner to look at other device options in person before rushing into a decision. In the end, I was able to get the device I needed, and get a great deal thanks to Lulu‘s knowledgeable support on how to get the best pricing given my situation. I highly recommend this location for all your mobile phone and Verizon needs!
• VV

  Vivie

  Dec 29, 2025
  5.0
  DJ helped me switch from AT&T to Verizon and was friendly and patient throughout the process. He took time to answer my questions, and we worked together to find a plan that fit my budget. His manager Lulu was also great and helped review available promos and offers. Overall, a positive in-store experience!
• MC

  M Collins

  Dec 26, 2025
  5.0
  After losing my phone, LuLu guided me through getting a new one and made what could have been a stressful experience feel seamless.
• FN

  Finlay Neeson

  Dec 4, 2025
  1.0
  Walked in to pick up a new 17 pro with Verizon. Walked out switching carriers. Worst service you can imagine.
• TD

  Tim Downing

  Nov 23, 2025
  1.0
  Terrible experience, 0 stars, don't bother. Despite the signage, this is not a Verizon store, this is a "Vitra" reseller with their own sketchy policies, inflated prices and sketchy practices. I wish I walked out. 1) They asked me to sign, but would not show me the itemized bill before signing. "You'll see it after you sign." 2) They charged me a $40 fee for in-store setup, despite the fact I explicitly said "please just give me the box, I'll set it up myself." 3) There was a $10 "remaining phone balance" charge on the bill that I didn't agree to and they couldn't explain, but they "couldn't" remove it. They did promise it'd come off my next bill, and if not I could come in and see them and they'd be able to remove then. Skeptical. 4) The price of the new phone was $1110, versus $1099 on the Verizon website. 5) They told me there was a Black Friday deal for a free accessories pack, but at checkout tried to charge me $100 for it. I didn't buy it of course. I called Verizon, which refunded all the BS charges, but I still feel obligated to write this review to encourage others not to go here.

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