Geek Squad

Reviews

• EE

  eriCa

  Jan 22, 2026
  1.0
  DONT GO HERE IF YOU CAN AVOID IT. IF ITS FOR A APPLE PRODUCT JUST GO TO APPLE STORE. It took me 2.5 hours just to get them to ship my laptop to apple to get repairs. I had an appointment and no one took the time to even tell me when I would be helped. I had to ask them every 10 minute for an hour for someone to finally help. And when they did it THEY DIDN’T KNOW THERE SUPPORT LOGIN AND TOOK THEM OVER 1.5 to figure out the paperwork to get my device to be shipped. there was literally 1 asian guy who was helping people and everyone else was just walking around or going to the back private area. This was a new hell. never again. except i’m now here to pick up my laptop and again no one greets you and the same asian guy is working while everyone else is walking around or hiding in the back. this time it only took 30 minutes.
• LW

  Lilin Wang

  Dec 22, 2025
  1.0
  1. The data will be wiped off, for a screen repair 2. They charge $100 for service fee, even though the repair is fully covered by Apple care. This is a hidden clause hide in the bottom of 1st page, even though the 2nd page show $0 balance
• DD

  Debi

  Dec 4, 2025
  5.0
  I still have no faith in Best Buy’s call center; however, JONATHAN from the Geek Squad renewed my faith in the Geek Squad. He was professional, very pleasant and had EMPATHY for my frustrations!! Plus, based on what I shared and what he could see, he was able to fix my television! The Call Center (once again) got my issues wrong!! Last week, they sent out installers; didn’t need anything installed. This time, they told Jonathan that I had no power (wrong) and probably needed a part to repair the problem (wrong)!! Smh…the call center agents are polite but they don’t LISTEN!! Thanks to Jonathan, I have a pretty television that works!!🙏🏽
• HH

  Hans Huerto

  Apr 28, 2018
  1.0
  We bought a new TV at Best Buy and paid extra for set-up. We are very disappointed that they didn’t do the adjustments correctly to get the best possible picture.

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