Apple Union Square

Reviews

• SR

  Sasan Ranjbar

  Nov 11, 2025
  1.0
  After a year of very careful use of a $1450 watch, this is the condition of the strap. No chemicals, not even a pool or water! After waiting for an hour, I found an employee (no one even asked me why I was standing there for an hour) who introduced himself as a supervisor and said that since the warranty was over a month old, they would not do anything for me! We are talking about Apple and the Apple Watch with very, very low quality and very poor customer service.
• PB

  pier bianchi

  Nov 9, 2025
  1.0
  Waited 1 hour to replace apple headphones purchased 2 weeks ago that were not working. They bounced me from person to person and after waiting for an hour they said that they did not have them and there was nothing to do. You have 30 employees walking around without doing actual work or helping customers. Absurd
• WC

  William Chen

  Nov 5, 2025
  1.0
  ordered a phone for pickup, they did not have it ready in time and cancelled my order because i did not show up within the pickup window
• KP

  Kat Pet

  Nov 1, 2025
  1.0
  Terrible terrible customer service! I wanted try the new VR they have. An associate told me to sign up for the 1:30 session. So I did. After waiting well over 10 minutes and at 1:36 there were no associates in sight! When finally I did receive customer services the lady wanted me to wait longer for someone else to come and assist me. Severely unprofessional!! Need proper training on how to tell and keep track of time!!
• GA

  Google Account

  Oct 31, 2025
  1.0
  I've been an Apple customer for years and usually have a great experience, but my recent visit to the Apple Union Square store was disappointing and upsetting. I brought in a 24-day-old IPhone Air that suddenly stopped working. The technician explained the motherboard needed to be replaced. Since the phone was only a few weeks old, I politely asked if an exchange was possible. The store manager, Alese Rivera-Garcia, told me Apple would not exchange it due to the IPhone Air being the most repairable IPhone ever made and due to Apples carbon neutral footprint. I expressed that I felt the situation was poor customer service and said I would note the experience in my review. At the point, Alese Rivera-Garcia became visibly angry, walked away abruptly, and later returned very aggressive in tone and posture. She got extremely close to me and pointed in my face with her finger-- behavior I found unprofessional and intimidating. I simply asked that someone else help me moving forward because I no longer felt comfortable interacting with her. I immediately contacted Apple Coorperate support and to there credit, someone else assisted me and I was given a replacement IPhone Air, a complimentary MagSafe battery and a full apology. I appreciate that resolution, but the initial interaction with Alese was genuinely unsettling and not what I expect from Apple. I hope this feedback is used constructively. Customers should feel respected and safe when seeking help- especially in a situation involving a brand-new product failure.

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