Apple Union Square

Reviews

• LL

  Levent

  Dec 28, 2025
  5.0
  This is an amazing Apple Store location. It was not as crowded as I thought during my visit, which was on a Christmas midday. The iPhones were delicately placed to showcase an attractive scene/definitely a looker. The staff were absolutely very friendly and helpful too. For some reason, staff at Apple Stores have been significantly more kind compared to other electronics stores (such as Samsung, LG, etc. though it doesn’t quite exist in the US). Overall, I had a great experience.
• IS

  Imran Shaikh

  Dec 28, 2025
  5.0
  Got my new iPhone 17 Pro Max. Jason (Supervisor) - knowledgeable & helpful. Celeste - trainee, limited knowledge Alina - was outstanding, genuinely helpful and customer-focused. She made my day. Thank you, ALINA!
• SM

  S mathivanan S mathivanan

  Dec 26, 2025
  5.0
  Welcome to India tamilnadu Nilgiris dirstick Ooty Gudalur ayyankolly Apple we always welcome Apple union square 🌄🙌🙏🏻
• ZY

  Zhilin Ying

  Dec 10, 2025
  1.0
  this store is good ， the first fool people are so nice and helpfulbut 。But the repair services is not lovely, the young lady keeping want you pay iCloud every month, and tell you when replace the battery and check the phone need pay $400 more，if not if find water they will stop repair. I told her my phone has no chance effected by water, then she keeps saying will loos the Phone data or you have to leave your phone in store， i was kept waiting for few hours in cold area ，I don’t know now phone is a part of people ‘s life , how can asked people leave the phon in store few days? finally she said nothing can do to help it's so disappointment，change new batter, such simple things!!!
• CB

  Charles Christopher Banta

  Dec 2, 2025
  1.0
  Read the fine print and verify they are doing what you ask! When upgrading my iPhone that I have through the iPhone upgrade program, I got the new phone in the mail over a week before the return box for the existing phone came. Because I had a 2 week trip to SF that I was leaving for before the box came, I brought the old phone with me and turned it in at this store. I specifically said several times that I was returning the phone as part of the iPhone upgrade program, however, they processed it as a "Trade In" and credited $580 to my credit card instead of closing out the loan with Citizen's Bank, which still had a remainder of $780. Returning the old iPhone should have closed the loan and paid off the remainder of the balance. I've sat on the phone for 5+ hours trying to explain this to customer support and they were not able to resolve it. They said I'd have to go back to the store to have them reverse the transaction, which because I don't live in SF, would require a 4hr flight. Not happening. I've resolved that Apple basically stole $200 from me due to a mistake of their employee, but my time is not worth fighting it anymore.

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