Apple Union Square

Reviews

• LD

  Lucio Daou

  2 days ago
  5.0
  Thanks to Seiwei and Jessica, my family had a great experience at Union Square store. They were fantastic.
• JB

  Jonathan Bowman

  Feb 17, 2026
  1.0
  The frustration with Apple comes from how tightly they control iMessage. It simply will not function outside their ecosystem. Microsoft cannot legally integrate deeper because Apple does not expose the needed system access. So Phone Link ends up feeling broken when really it is restricted. This is not a bug. It is intentional platform control.
• MT

  Miwok Tribe

  Feb 13, 2026
  1.0
  As a decades owner of apple products, the cost is sickening when the fragility is trash. The abrupt shut downs of money accounts is robbery. The constant upgrades is sickening. One thinks they bought the last to only be burnt and new model arrives day after. Our poor finger joints being destroyed... such a great name, treating humanity horrible. The blocking of incoming emails is sickening, evil and trashy when others dont do that..
• MP

  Mia P

  Feb 11, 2026
  1.0
  What a truly disappointing experience I had at this place. I came in to replace my screen protector, something that should’ve been quick and easy, but I ended up with the wrong protector applied to my phone. The manager then gave me two dry options: 1. get a refund, but only after they remove the protector that’s already on my phone, and then I’d have to wait an unknown amount of time for the store to maybe get the correct one (if they even do), or 2. keep the wrong protector and get no money back (and that is after they have already removed my old screen protector). I was upset and disappointed, and instead of trying to help or at least listen to me, the manager simply walked away and left the employee to deal with the situation. Apparently that’s how business is done here - no empathy, no attempt to correct mistakes, just “take it or leave it.” I genuinely don’t understand how this person is a manager. Please provide customer service training to him, especially on how to speak to customers and show basic empathy, because the difference between the employee who helped me and the manager was huge.
• AM

  Andres Marti

  Feb 4, 2026
  1.0
  My phone service stopped working (no incoming or outgoing calls) even though everything else works (text, FaceTime, etc.), so I came to the Apple Store during business hours and was told that no technician was available to diagnose my issue because they were “having an event.” I’m a teacher and have a busy schedule so I expect the Apple Store to fulfill its normal support services during their published business hours rather than prioritizing publicity events. Very frustrating.

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