Business Details
About
Electronics StoreComputer Repair ServiceCell Phone Repair ShopApple
Visit the Apple Store to shop for iPhone, Mac, Apple Watch, iPad and more. Our Specialists will answer your questions and get you set up. Or get technical support at the Genius Bar.
Details
- DeliveryAvailable
- DebitAvailable
- Mobile paymentsAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.8
889 reviews
5 stars
454
4 stars
163
3 stars
69
2 stars
42
1 star
161
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for their helpfulness and professionalism, many customers reported rude and unhelpful interactions.
Efficiency
Numerous reviews highlighted long wait times and inefficient service processes, leading to frustration among customers.
Staff Training
There are concerns about inconsistent staff training, with some employees demonstrating a lack of knowledge and professionalism.
Positive Experiences
Despite the negative feedback, several customers shared positive experiences, particularly with specific staff members who provided excellent service.
- ACAlan Chan6 days ago5.0Dominique (Dom) went above and beyond in helping us with our trade in and providing good details about the 17 pro max on 1/6 in store
- KNKim NopuenteDec 26, 20251.0He didn’t help me with a new tablet they sold for me. The tablet only use Wi-Fi and when I back, he wouldn’t give me the new box and he’ll tell me at all to either plan bad service.
- LLLeventDec 24, 20255.0I had an amazing experience at this Apple Store location. The staff were super kind and helpful in upgrading my iPhone. The place itself was exceptionally clean (as usual in Apple Stores) and every product that I was looking for was available and in-stock. Overall, this is a great place to visit.
- MMManasa Narasimhan (Manu)Dec 18, 20255.0My phone suddenly went into a security lock out. They’re so helpful in giving me a last minute appointment. Danila was kind, friendly, confident and helped me with trouble shooting! Thank you!
- OLOlya LapinaDec 11, 20255.0Exceptional customer service at Stonestown Apple Store! Dropped in right before closing to change my screen protector before a trip, and the team at Stonestown Apple Store was incredible: the manager was totally committed to making things easy for customers and immediately stepped in to help. Alex handled the screen work quickly and professionally. Top-notch service all around.
Frequently Asked Questions About Apple Stonestown
What products can I shop for at Apple Stonestown?
You can shop for iPhone, Mac, Apple Watch, iPad, and more at Apple Stonestown.
Does Apple Stonestown offer technical support?
Yes, Apple Stonestown provides technical support at the Genius Bar.
What are the regular operating hours of Apple Stonestown?
Apple Stonestown is open from 11:00 AM to 8:00 PM Monday through Thursday, 11:00 AM to 9:00 PM on Friday and Saturday, and 11:00 AM to 7:00 PM on Sunday.
Are there any changes to the holiday hours at Apple Stonestown?
Yes, Apple Stonestown is closed on November 27, 2025 and December 25, 2025, with extended or altered hours on certain other holidays.
What payment methods are accepted at Apple Stonestown?
Apple Stonestown accepts debit cards and mobile NFC payments.
Does Apple Stonestown provide Wi-Fi access for customers?
Yes, Apple Stonestown offers free Wi-Fi for customers.
Is Apple Stonestown wheelchair accessible?
Yes, the store has wheelchair accessible entrances.
Can I pick up my online Apple store order at Apple Stonestown?
Yes, Apple Stonestown offers in-store pickup for online orders.
Which nearby places can I visit for a smoothie or healthy drink after shopping at Apple Stonestown?
You can visit Jamba Stonestown Galleria or Jamba Juice, both nearby smoothie and health food bars, after your visit to Apple Stonestown.
What nearby clothing stores are convenient to visit when shopping at Apple Stonestown?
Nearby clothing stores include Zara, H&M, Ann Taylor, and J.Crew, all located close to Apple Stonestown for your convenience.
Are there nearby places where I can enjoy a meal or coffee after shopping at Apple Stonestown?
Yes, after shopping, you can visit Gram Cafe & Pancakes for coffee and meals, or Olive Garden for a full dining experience, both located nearby.