Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in San Diego, CA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.6
289 reviews
5 stars
255
4 stars
8
3 stars2
2 stars2
1 star
22
What are people saying?
AI-generated from recent customer reviews
Customer Service
Overall, customers praised the staff for being friendly, helpful, and knowledgeable, with many specific mentions of individual employees like Kynan, Shawn, and Jalen.
Professionalism
Several reviews highlighted the professionalism of the staff, noting their patience and ability to handle complex issues effectively.
Sales Experience
Customers reported positive experiences during the sales process, with staff providing clear information and assistance without being pushy.
Technical Support
Many customers appreciated the technical support provided, especially in resolving issues with devices and account setups.
Negative Experiences
Some customers reported negative experiences, including issues with billing, unprofessional behavior from certain staff, and problems with device availability.
- CZcindy zapataNov 7, 20251.0We have had a terrible experience with this location, and at this point it feels like we were completely misled. We signed up as new customers based on two specific promotions we were offered, and after countless hours on the phone with customer service and the store manager (who was then moved to another store mid-issue), we still have received zero resolution or follow up from anyone. Verizon has now informed us that this store is actually owned by a third-party franchise, and because of that, they are unable to honor the promotions we were promised when we signed up. This is extremely concerning, it feels deceptive and unethical to present promotions to secure new customers and then disappear once the sale is made. Practices like this should absolutely be investigated, because customers should not be misled or taken advantage of just to boost commission.
- TSTicey SiddellOct 25, 20255.0We worked with Alex on getting a new phone today, and it was a very smooth process. Great customer service!
- KKKathleen KohlerOct 22, 20255.0Omar at Verizon on aero drive was amazingly helpful! Helped me with everything I needed and more. Even helped a guy that needed more than the standard customer (he needed directions). Omar is a huge asset and deserves a raise!
- JWJerry WeberOct 20, 20255.0Employees and manger were very nice and helpful
- THTiffany HogueSep 24, 20255.0Excellent service! The gentleman that helped us was so nice and helpful! He had great communication and speedy service! Thank you
Frequently Asked Questions About Verizon
What types of products does Verizon at 3737 Murphy Canyon Rd offer?
Verizon offers a full range of wireless devices including smartphones, tablets, mobile broadband, wearable technology, accessories, and device protection.
What are the store hours for Verizon at this location?
The store is open Monday to Saturday from 10:00 AM to 7:00 PM, and Sunday from 11:00 AM to 5:00 PM.
Which brands can I find at the Verizon store on Murphy Canyon Rd?
You can find brands like Verizon Wireless, Samsung, Apple, Motorola, Google, and several accessory brands including Otterbox and Incipio.
Does the Verizon store offer in-store pickup for online orders?
Yes, the store supports in-store pickup service.
What payment options are accepted at the Verizon store?
The store accepts American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, Samsung Pay, and Visa.
Can I recycle my old electronics at the Verizon store?
Yes, the store offers electronics recycling services.
Which languages are spoken by staff at Verizon on Murphy Canyon Rd?
The staff speaks both English and Spanish to assist customers.
What are some nearby food options if I visit the Verizon store on Murphy Canyon Rd?
Nearby food options include Randy's Donuts for sweets, Bhatti Himalayan Grill for Indian cuisine, Smashburger for burgers, and Rubio's for Mexican seafood.
Are there any nearby coffee shops where I can relax after visiting Verizon?
Yes, Starbucks and Einstein Bros. Bagels are nearby coffee shops perfect for a break after your visit.
Is it easy to find Verizon if I am coming from nearby landmarks or other stores?
Yes, the Verizon store is conveniently located near other mobile phone stores like the AT&T and T-Mobile stores, as well as landmarks like Bank of America ATM and AMPM convenience store, making it easy to find.