Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in San Diego, CA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.3
313 reviews
5 stars
249
4 stars
8
3 stars4
2 stars4
1 star
48
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and friendliness of staff members like Alex and Isaac, while others reported rude and dismissive behavior from some employees.
Knowledge and Expertise
Several reviews highlighted the knowledge and expertise of staff, particularly Alex and Isaac, who assisted customers with phone setups and billing inquiries.
Billing Issues
Numerous customers expressed dissatisfaction with billing practices, including unexpected charges and miscommunication about plan details.
Store Environment
Some customers noted a lack of staff availability and poor store atmosphere, with reports of employees being unhelpful or disengaged.
Mixed Experiences
While some customers had positive experiences and recommended the store, others had negative encounters that led them to advise against visiting.
- GMGinny MacGowan6 days ago5.0I came to this store to get a new phone and change my service from ATT to Verizon because they were offering a great deal. The rep Kynan who helped me was very nice, easy to work with, and handled multiple things at once without missing a beat. He made getting a new phone quick and stress-free.
- MGMelissa GOct 24, 20255.0Alex helped me today and was extremely helpful and knowledgeable 10/10 service!
- PPPeyton PontifOct 21, 20255.0Alex at Verizon was incredibly helpful and patient while setting up my new phone. She took the time to find a fantastic deal that perfectly fit my needs. Her expertise and friendly service made the entire process quick and stress-free. I truly appreciate her effort in going above and beyond to ensure I got the best possible outcome.
- RCRick CrowderOct 21, 20255.0I came in I had a lot of bill issues but Isaac and Alex helped me get my bill lowered I’m very happy with the results of this outcome very happy with them and the experience
- JGJoe E GarciaOct 17, 20255.0Great customer service with Isaac helped me get my new plan set uo very kind gentleman
Frequently Asked Questions About Verizon
What types of wireless devices does Verizon - Victra in San Diego offer?
Victra offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and more.
What are the store hours for the Verizon - Victra location at 6348 College Grove Way in San Diego?
The store is open Monday through Friday from 9:00 AM to 7:00 PM, Saturday from 10:00 AM to 7:00 PM, and Sunday from 10:00 AM to 6:00 PM.
What payment options are accepted at the Verizon - Victra store in San Diego?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, Samsung Pay, and Visa.
Does the Verizon - Victra store offer in-store pickup for orders?
Yes, in-store pickup is available at this location.
What brands can I find at the Verizon - Victra store in San Diego?
Brands available include Verizon Wireless, Samsung, Apple, Motorola, Google, and several accessory brands like Otterbox and Mophie.
What is the contact phone number for the Verizon - Victra store in San Diego?
The main phone number is +1 619-583-1826.
Are there any nearby places where I can eat before or after visiting Verizon - Victra?
Yes, nearby dining options include Sushiman (a Japanese restaurant), Subway (a sandwich shop), Pizza Hut Express, and Jamba The Grove (a smoothie and health food bar).
If I want to exercise before or after shopping at Verizon - Victra, what nearby options do I have?
You can visit 24 Hour Fitness - College Grove San Diego, which is a nearby gym and sports venue.
Are there places near Verizon - Victra where I can do banking or access an ATM?
Yes, there is a Bank of America ATM located nearby for convenient banking access.
Does Verizon - Victra support recycling of old electronics at their San Diego location?
Yes, the store offers electronics recycling services and is close to EDCO Recycling centers nearby.