Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in San Diego, CA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.2
301 reviews
5 stars
223
4 stars
12
3 stars
6
2 stars
13
1 star
47
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed experiences with customer service; some staff were praised for being helpful and knowledgeable, while others were criticized for being rude and unhelpful.
Sales Practices
Several customers reported feeling misled about costs and fees, with accusations of upselling unnecessary items and hidden charges.
Staff Knowledge
Inconsistent knowledge among staff; some employees were noted for their expertise, while others lacked basic product knowledge.
Wait Times
Customers experienced long wait times, often due to understaffing, leading to frustration.
Store Management
Complaints about the store being misrepresented as a Verizon store when it is actually a partner store, leading to confusion and dissatisfaction.
- GHGary HaskinsNov 14, 20255.0This Verizon team is phenomenal. They answered every question that I asked, and then some. Super friendly and hard-working squad. Manager Lucero Cruz is super technical with her wording; I was in and out in about an hour and felt super satisfied with my purchase. She recommended what I needed and what I didn’t need so that made it 100x easier. Great store overall 👍.
- SBStephanie BerryOct 27, 20255.0After 2 days of coming to the store and an impossible amount of stress and time. Frankie got it done! My order had been messed up and closed by a precious associate (no hate to him but made things harder) Frankie was able to help me out and call anyone and everyone to make sure I walked out with my new phone. I appreciate his patience and diligence soooo much. Took my 1 star experience and turned it into a 5 star. Thank the phone gods for Frankie
- CCCapt Ron CatOct 21, 20251.0The black gentlemen working the front desk has zero knowledge about Verizon products or plans. I wasted a half an hour waiting to find out he can't help me 🙀
- JMJesse MerrillOct 12, 20255.0Kynan was so so helpful and very efficient. Such a pleasant experience!!!
- SHShawn HeemstraSep 15, 20255.010/10 ... Customer Service from Faith, she was able to help me with activation issue Mission Valley location left me with while NOT Happy at all with that experience. This location seems to be better than the other.
Frequently Asked Questions About Verizon
What type of products does the Verizon store on 1680 Garnet Ave offer?
The Verizon store offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and device protection.
What are the store hours for Verizon at 1680 Garnet Ave in San Diego?
The store is open Monday to Friday from 9:00 AM to 8:00 PM, Saturday from 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Does Verizon at Garnet Ave offer in-store pickup for online orders?
Yes, they offer in-store pickup services.
What payment options are accepted at the Verizon store on Garnet Ave?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
Is it possible to recycle electronics at the Verizon store on Garnet Ave?
Yes, the store provides electronics recycling services.
What languages are spoken by staff at the Verizon store in San Diego?
The staff speaks English and Spanish to accommodate customers.
Where can I find public transportation or grocery stores near the Verizon store at 1680 Garnet Ave?
Nearby places include Vons Express supermarket and Pata Negra Market, both convenient for shopping before or after your visit.
Are there any restaurants near the Verizon store where customers can dine?
Yes, Costa Brava, a Spanish restaurant and tapas bar, and Panda Express, a fast food pan-Asian restaurant, are close by for a meal.
What other services or shops are located near the Verizon store on Garnet Ave that might be useful?
Nearby services include Empire Beauty Supply Co for beauty supplies, and Pacific Coast Bicycle for bicycle needs.
How can I contact the Verizon store on Garnet Ave for more information or support?
You can call them at +1 858-200-7977 or email Info@victra.com.