Verizon

4.4
415 reviews

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in San Diego, CA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
10754 Westview Pkwy, San Diego, CA
92126, United States

Hours

Reviews

4.5
411 reviews
5 stars
343
4 stars
14
3 stars
4
2 stars
5
1 star
45

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some employees received high praise for their helpfulness, while others were criticized for being rude or dismissive.

Sales Practices

Numerous complaints about misleading sales tactics, including hidden fees and unfulfilled promises regarding discounts and promotions.

Staff Knowledge

While some staff members were noted for their knowledge and professionalism, others were described as untrained or uninformed about products and services.

Store Experience

Customers appreciated the friendly atmosphere and quick service during less busy times, but many reported long wait times and poor service during peak hours.

Management Issues

Concerns raised about management's effectiveness in addressing customer complaints and ensuring staff are properly trained.
  • BC
    Binh Chu
    Nov 3, 2025
    5.0
    They are so friendly and they transfer everything from my old to new phone.
  • RP
    Ruth Price
    Oct 29, 2025
    5.0
    Excellent service made my process very easy
  • TB
    Tam Baig
    Oct 20, 2025
    1.0
    Jay Kang and Natalie Rodriguez will lie to you to get business. They will tell you they will get all these discounts, but it will reflect after 60 days. They say 60 days so you can’t cancel your account. The discounts will never show up. Jay will keep saying next business cycle. Then Natalie, his manager, will step in and say next business cycle. Then they will both ghost you and it will never happen. If the offer sounds too good to be true, it probably is. They will make it sound incredible, but it will never get fixed. You might as well say goodbye to all your discounts. Do not trust this company.
  • BK
    Bobby Kim
    Oct 7, 2025
    5.0
    Ivan was helpful and answered all my questions when I upgraded to iPhone 17
  • MF
    Marivic Flores
    Sep 23, 2025
    5.0
    Sarah was very helpful and knowledgeable. We were very confident in her ability to help us with our upgrade. She took her time and made sure that we were happy with the service that we received.

Frequently Asked Questions About Verizon

What products does Verizon at 10754 Westview Pkwy offer?

Verizon offers a full range of wireless devices including phones, tablets, wearable technology, accessories, and device protection.

What are the store hours for Verizon at Westview Pkwy?

The store is open Monday to Friday from 9:00 AM to 8:00 PM, Saturday from 9:00 AM to 7:00 PM, and Sunday from 11:00 AM to 7:00 PM.