Business Details
About
Cell Phone StoreElectronics StoreVerizon
Visit our store at San Diego for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.6
312 reviews
5 stars
152
4 stars
52
3 stars
21
2 stars
20
1 star
67
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praised individual representatives for their helpfulness and professionalism, others reported rude behavior and poor service from staff, particularly from management.
Technical Issues
Several customers experienced ongoing technical issues, including slow internet and problems with phone activations, leading to dissatisfaction with the service.
Sales Practices
There are complaints about misleading sales practices, including unexpected charges and being pushed into unnecessary add-ons, which left some customers feeling deceived.
Store Experience
The store's physical environment received positive remarks for cleanliness and organization, but long wait times and inconsistent service quality were noted as significant drawbacks.
- ASAlyssa Sherry5 days ago1.0I received absolutely abysmal customer service from Bianka at this store. I came in seeking help and she responded in the most condescending manner I have ever experienced. When I tried to ask questions, she repeatedly interrupted and corrected me, refusing to engage with me until I used the “proper terminology.” I’ve never written a review on google before but this was so awful that I had to.
- FFFord FerreiraNov 11, 20255.0My husband Michael and I have been loyal Verizon customers for 15 years, but after dealing with recurring poor customer service and constant technical issues, we were seriously considering leaving. We've spent countless hours on the phone with customer service, but nothing ever seemed to improve. That all changed when we visited the Clairemont Verizon location off Genesee. From the moment we walked in, Val completely turned our experience around. With over 10 years of experience with Verizon, her expertise and professionalism were immediately evident. She was not only knowledgeable but also incredibly friendly and made us feel truly valued as customers. Val seamlessly addressed all of our concerns, resolved our issues, and even went above and beyond by ensuring technical support followed up with us the next day. Thanks to Val’s exceptional service, we decided to stay with Verizon, upgrade our phones and plans, and feel confident that we now have someone who genuinely cares about our satisfaction. This was hands down the best Verizon experience we’ve had in years, and we can’t thank Val enough for making us feel heard and taken care of. Thank you Val! Overall a great location and staff! I know the stellar service we received will continue with the rest of the staff as Val sets a new standard for customer care.
- HTHallie ThornburrowNov 9, 20251.0As annoying as online/phone orders can be, it is always better! I had a frustrating virtual experience which was eventually canceled, so I went into this store. I told the agent exactly what happened and then waited over 15 minutes. This person came out with a contract that was over $11 per month than what I was previously promised (several hundred dollars)-. I took them to the offer on the display phone which showed the lower price. We argued for a few minutes and I was denied. I walked out and ordered the cheaper plan without the store, no questions asked. The phone has been great for over a month. Edit to add: If you buy a phone from this place they automatically need to add a $17/month protection plan EVEN IF YOU SAY NO. At least we were notified of this. If I chose to get my phone from here, I would have had to call in to cancel the plan
- KYKaty YungOct 21, 20255.0A huge thank you to Jair for helping today with my phone! You were super helpful, patient, and friendly. Really good customer service and I highly recommend this location. Merci beaucoup!
- EMEdgar MirandaOct 11, 20255.0Awesome Customer service. A+++ Verizon Representative Bryan P knew the information and manage my questions flawlessly. Appreciated and looking forward to do more business on this facility.
Frequently Asked Questions About Verizon
What are the operating hours of the Verizon store in San Diego?
The Verizon store in San Diego is open Monday to Friday from 10:00 AM to 8:00 PM, Saturday from 10:00 AM to 7:00 PM, and Sunday from 10:00 AM to 5:00 PM.
What types of products does the Verizon store offer?
The store offers the latest 5G smartphones including iPhone 15, Google Pixel 8, Samsung Galaxy S23, as well as business cell phones, mobile hotspots, tablets, and laptops.
Does the Verizon San Diego store provide options for online ordering and pickup?
Yes, you can shop online and choose in-store pickup, free 2-day shipping, express lockers, or same-day delivery where available.
Can I schedule an appointment to visit the Verizon store?
Yes, you can schedule an in-store appointment online for your convenience.
What payment methods does Verizon accept at this location?
Verizon accepts paychecks, debit cards, and mobile NFC payments; they do not require cash only.
What languages are supported at the Verizon San Diego store?
The store supports English and Spanish languages for customer service.
Which nearby places can I visit for food before or after shopping at Verizon?
Nearby food options include Clairemont Mesa (fast food), Boudin SF (bakery and sandwich shop), The Habit Burger Grill, Panda Express (Chinese fast food), Luna Grill (Mediterranean), and Pieology Pizzeria Balboa Mesa (pizza and vegan options).
Are there any nearby banking facilities close to the Verizon store?
Yes, you can find a U.S. Bank ATM, San Diego County Credit Union, and SDCCU nearby for your banking needs.
Where can I get a coffee nearby when visiting the Verizon store?
Starbucks and 85C Bakery Cafe are nearby coffee shops where you can enjoy a drink before or after your visit.
What services does the Verizon store provide for business customers?
Verizon offers business mobile hotspots, business cell phones, tablets, laptops, and a variety of mobile, wireless internet, and voice plans for businesses.