VCA Animal Specialty Group

Reviews

• ND

  Noah Dutra

  Oct 31, 2025
  2.0
  I personally do not recommend this place. I get everyone has a different opinion but this place made me feel nothing but money mattered to them. I’m giving them 2 stars only due to the fact that everyone I talked to was respectful. My 6 month old frenchie was taken to her vet for x-rays due to a limp in her back leg. Her personal vet could not find anything and sent the test results off for a second opinion. The lab recommended either an ultra sound or potentially an MRI. I originally called the vet hospital in Sorento valley to try to schedule an appointment but they were booked out till December. I then decided to give this hospital a shot even though the reviews scared me. Everything started out great, their receptionist was super friendly and took down all my information quick. I was told once they received my dogs x-rays and had a specialist look over them they would call me back….. This is where things get rough, I receive a call back and they tell me they could get me in with an appointment the next day which was great to hear, however I was then explained that they would like to do another x-ray because there surgeons could get her in “specific positions” to be able to find something (mind you all things her vet had already done), and that that would cost me around $1000. Knowing an x-ray was done 6 hours prior to our conversation as well as been sent in for a second opinion by another lab (which had already cost me $1400). Basically they were trying to tell me I needed a third opinion for there to still be chances of needing an ultra sound or an MRI . I immediately turned it down and chose to take her somewhere else. This morning I took her into the emergency room of a different vet hospital, within 20 mins my dog was taken in to be examined and there surgeon was able to diagnose my dog with all the information provided to them from my dogs vet, charge me a normal emergency appointment fee, and had my puppy and I on our way with a treatment plan and solution. Moral of the story is, all this placed showed me was they’re willing to be as nice as they can, to try to get you to spend as much money as you can. Trust the reviews!
• KB

  Kevin Bartell

  Oct 31, 2025
  5.0
  This clinic saved our dogs life within a 4 hour visit. We took our dog to another 24hr facility and they almost killed him. Brought here and w a simple plan of action and not leaving him crated up for days w that cost, he was back to normal within a week or so. His platlet count went to nothing so he was bleeding out. We spent 5k at other hospital w no diagnosis and they presented us w a blood transfusion diag that would have been astronomical. Literally cost $200 for the vet to fix him here at this clinic. Biggy is fine and a healthy boy living out his best life. Ty for everything VCA.
• NB

  Nina Bellamy

  Oct 16, 2025
  2.0
  The receptionist I spoke to was very dismissive and rude. In an emergency, you want to feel like the staff cares what happens to your pet — which I did not feel from her. The doctor was kind, but overall, I wouldn’t recommend.
• JG

  Jake Granger

  Sep 25, 2025
  1.0
  My dog has cancer and the staff was very rude and dismissive. VSH in Sorento valley has been much more helpful and urgent regarding my dogs care.
• RP

  Robyn Purvin

  Sep 23, 2025
  5.0
  I went really early this morning after my dog had a cardiac episode. They were kind, empathetic and direct. Everyone was extremely helpful and they even got my dog an appointment with the cardiologist at a different hospital.

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