Business Details
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Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.
Details
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
4.2
1,620 reviews
5 stars
904
4 stars
386
3 stars
147
2 stars
52
1 star
131
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service, with some praising staff for being friendly and helpful, while others reported long wait times and unresponsive employees.
Product Availability
Customers frequently noted issues with product availability, including items being out of stock or not matching online inventory.
Geek Squad Experience
Feedback on Geek Squad services was largely negative, with reports of unhelpfulness and poor communication.
Store Environment
The store was described as clean and organized, but some customers felt it was understaffed, leading to longer wait times.
Management Response
Some customers appreciated the involvement of managers in resolving issues, while others criticized the lack of professionalism from management.
- CGCony GonzalezNov 12, 20255.0Excellent service.
- GGgarima gargNov 1, 20255.0Best store to buy electronics
- CVCesar VOct 27, 20255.0Bought my first Mac book a tall gentleman named Kyle helped me. Now apart of being handsome he was able to answer all questions he was able to help me out. Swell guy
- HCHailey COct 25, 20255.0I don't normally write reviews, but I had to share this experience. After a really disappointing visit at the Encinitas Best Buy, I decided to try the Carmel Mountain location- and wow, what a difference! Chris S, the manager, was incredibly kind, attentive, and understanding. He took the time to listen, help, and turn what had been a frustrating situation into a genuinely positive one. You can tell he truly cares about his customers and his team. As someone who's worked in customer service, I know how tough the job can be, and I really appreciate when someone goes above and beyond the way Chris did. To my friends in the Encinitas area, skip the store there and make the drive to Carmel Mountain. It's absolutely worth it!
- RMR1 motorsOct 14, 20255.0Very friendly ineligible staff but highly recommend if you’re in Poway stopping by
Frequently Asked Questions About Best Buy
What are the daily operating hours of Best Buy at 11160 Rancho Carmel Dr, San Diego?
Best Buy is open from 10:00 AM to 9:00 PM Monday through Saturday, and from 10:00 AM to 8:00 PM on Sundays.
Does Best Buy offer Curbside Pickup at this location?
This Best Buy location offers curbside pickup for your convenience.
Can I get expert technical help and repairs at this Best Buy?
Yes, Geek Squad support including service and repair is available at this location.
Is the Best Buy store at this address wheelchair accessible?
Yes, the store has a wheelchair accessible entrance for all customers.
What payment methods are accepted at Best Buy?
You can pay by debit card or check. Cash is not required exclusively.
Does Best Buy have electronics recycling services?
Yes, Best Buy offers electronics recycling at this store.
Where can I find Geek Squad services near Best Buy?
Geek Squad, which offers TV mounting and computer repair, is conveniently located nearby Best Buy at 11160 Rancho Carmel Dr.
What nearby places can I visit for pet care if I am shopping at Best Buy?
Nearby pet care options include Vetco Total Care Animal Hospital, Petco Grooming, and VETCO Vaccination Clinic at PETCO, all within easy access to the Best Buy location.
Are there dining options close to Best Buy at Rancho Carmel Drive?
Yes, you can enjoy dining at nearby options like Starbucks for coffee, Wendy's for fast food, Chipotle Mexican Grill, and various Chinese restaurants such as China Fun Restaurant and Spicy House.
What other shopping options are available near Best Buy at this location?
There are several nearby shopping centers and stores, including TJ Maxx, CarmelMountainRanch shopping center, Staples for office supplies, and The Vitamin Shoppe for health and pharmacy needs.