Business Details
About
Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone CompanyBest Buy
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.
Details
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
4.2
1,638 reviews
5 stars
912
4 stars
390
3 stars
149
2 stars
52
1 star
135
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for their helpfulness, others were reported as rude or dismissive, particularly in warranty and Geek Squad interactions.
Product Availability
Customers expressed frustration over product availability and stock issues, with several reports of items being out of stock or misrepresented online.
Staff Knowledge
Many customers appreciated the knowledgeable staff who provided assistance and guidance, although there were instances of unhelpfulness and lack of attention.
Store Experience
The overall store experience varied, with some customers enjoying a clean and organized environment, while others reported long wait times and difficulty finding assistance.
- PLPete LawrenceJan 5, 20265.0Great place to get my electronics at
- SSSoCalCajun74Jan 3, 20261.0Store assistant manager Wyatt is rude and has no interest in making sales. He would rather tell customers they are trespassed cause the word moron was used after a conversation was had with him about his poor customer service skills. look out customers of bestbuy you have no right to an opinion. Trespassed by ASSistant manager Wyatt cause his authority was questioned. Wyatt needs more manager training BestBuy
- CCCianDec 13, 20251.0Don’t go to the geek squad here. If you do not have Sam help you. He was rude and dismissive. I have a two year warranty on my hp computer that covers and all damage. We even called the store before hand to set an appointment which on the phone they said I would be no problem to fix with the warranty. When we got there Sam tried to say it was a software issue and tried to charge a 100$. This is a bait and switch, also he did nothing to diagnose the problem if he had checked the error code he would have seen that it is commonly related to a battery issue. Horrible customer service all around.
- KOKhalid OmarDec 8, 20254.0A good store to buy electronic gadgets , accessories, computers, mobiles, etc. The staff in general is helpful, particularly Mr. Chris. See some customers dissatisfaction over not promptly attending to warranty complaints or attention within the shop.Management should resolve these ASAP for retension of customers.
- HSHiram SantiDec 7, 20251.0Never buying a phone from best buy again. A lot cheaper to go through Motorola website. Rep took my trade in and was about to sell me the same phone. Don't get why he didn't show me the phone before processing the trade. Said it couldn't be undone now I had to take a phone. Purchased one in stock even after telling him the one I was there to buy. Paid 400 for it where I couldve gotten it for 150 on Motorola's website I have best buy a chance but now completely understand why they close stores
Frequently Asked Questions About Best Buy
What are the daily operating hours of Best Buy at 11160 Rancho Carmel Dr, San Diego?
Best Buy is open from 10:00 AM to 9:00 PM Monday through Saturday, and from 10:00 AM to 8:00 PM on Sundays.
Does Best Buy offer Curbside Pickup at this location?
This Best Buy location offers curbside pickup for your convenience.
Can I get expert technical help and repairs at this Best Buy?
Yes, Geek Squad support including service and repair is available at this location.
Is the Best Buy store at this address wheelchair accessible?
Yes, the store has a wheelchair accessible entrance for all customers.
What payment methods are accepted at Best Buy?
You can pay by debit card or check. Cash is not required exclusively.
Does Best Buy have electronics recycling services?
Yes, Best Buy offers electronics recycling at this store.
Where can I find Geek Squad services near Best Buy?
Geek Squad, which offers TV mounting and computer repair, is conveniently located nearby Best Buy at 11160 Rancho Carmel Dr.
What nearby places can I visit for pet care if I am shopping at Best Buy?
Nearby pet care options include Vetco Total Care Animal Hospital, Petco Grooming, and VETCO Vaccination Clinic at PETCO, all within easy access to the Best Buy location.
Are there dining options close to Best Buy at Rancho Carmel Drive?
Yes, you can enjoy dining at nearby options like Starbucks for coffee, Wendy's for fast food, Chipotle Mexican Grill, and various Chinese restaurants such as China Fun Restaurant and Spicy House.
What other shopping options are available near Best Buy at this location?
There are several nearby shopping centers and stores, including TJ Maxx, CarmelMountainRanch shopping center, Staples for office supplies, and The Vitamin Shoppe for health and pharmacy needs.