Best Buy

Reviews

• SL

  Senthil L

  Jan 2, 2026
  1.0
  Horrible experience with this Best Buy store agent.. I had to exchange an item for another one, and they messed up the whole process making me spend dollars out of my pocket, despite spending an hour to sort the issue. Finally manager said he will transfer the money refunded back to best buy credit card from gift card which was done wrongly But it didn’t happen as I was told, it’s 2-3 days since the issue. Now if I call the customer service they’re of no help and asking me to go back to the store. STAY AWAY FROM THIS STORE, although I never had issues with Best Buy earlier.
• TS

  T. Shaw

  Dec 30, 2025
  2.0
  Terrible experience with the Apple Care+ Geek Squad repair service at this location. For 4 days I've been going in circles trying to get a refund because I was charged for a free service for my battery replacement. Not only have 3 Best Buy customer service chat agents said I shouldn't have been charged, but even Apple customer service was able to log in and see I was incorrectly charged. However, they all require you return to the store for a refund. I call and no one answers, but I continuously get transferred to a call center in a different country. I come back up to the Geek Squat counter, and they make me feel like I'm lying and are very dismissive. They make it seem like there is no indication they are in the wrong. Moral of the story, if you are in need of Apple Care services, although Best Buy is an "Apple Authorized Service Provider," don't do it! Just go the extra mile to the Apple store!
• MA

  Manuel Aponte

  Dec 29, 2025
  5.0
  I have been a Best Buy customer since the 1990's in Chicago. The Mission Valley store has surpassed all my previous experiences. They have great customer service and are very knowledgeable of their products. Special recognition to Joel in customer service for his professional help, very friendly attitude, and rapid resolution to my issue! I will definitely be a returning customer to this Best Buy even though I have a couple closer to my house! Thank you!
• LL

  Leonardo Lazzeretti

  Dec 27, 2025
  1.0
  2 times very bad experience at the Best Buy Mission Valley - 1st time, I purchased an iPad & a pencil pro but when I got home the pencil pro was missing!!! I returned to the store, the cameras were checked and it confirmed that Marco failed to put the pen in the bag - Marco’s response was “Sorry, everyone makes mistakes!”. Today I returned to upgrade the iPad (unopened box) but the salesperson literally accused me of not buying the iPad at the store! Fortunately, Justin stepped in and was able to refund me for the iPad since the upgrade was not available I will never shop at Best Buy Mission Valley again
• KR

  Keely Ryan

  Dec 24, 2025
  1.0
  We bought a TV at the Mission Valley Store, and 2 days before the scheduled delivery, they said it was no longer available via a voicemail. I tried to call back the number unsuccessfully several times. Very poor customer service how they handled this situation. I had to spend hours on the phone trying to track down a replacement. When you purchase an item you expect that it will be reserved and delivered and they won't “sell” your TV to another consumer. Update: We received a call confirming the TV is no longer available with no estimated timeline. No solution was offered other than a refund. Given this was communicated just days before the scheduled delivery—after a month-long wait—this continues to be a very disappointing customer service experience. We bought this TV for a living room remodel and have committed contractors based on the 12/26 delivery. This raises several concerns for us: • We had already completed the purchase—so it’s unclear how the item is now unavailable • We were notified nearly a month later, rather than closer to the time of purchase • The lack of proactive communication and the lack of suitable solutions.

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