Many customers praised the helpfulness and friendliness of staff, particularly highlighting individuals like Davyn, Dante, and Francisco for their exceptional service.
Inconsistency
While some customers had great experiences, others reported poor service, including rude staff and long wait times, indicating inconsistency in service quality.
Product Availability
Customers appreciated the store's stock levels and variety of products, but some expressed frustration over items being unavailable or incorrect products being sold.
Store Environment
The store was generally described as clean and well-organized, with good parking, although some customers noted that staffing levels could be improved.
Online Experience
Several reviews mentioned issues with the online purchasing system, including difficulties with order fulfillment and customer service responsiveness.
KW
Katia Williamson
1 day ago
1.0
Lazy PC employee . Colored blue hair female took over for the guy that was originally helping me for lunch. I told her the specs I was looking for in a laptop for my daughter (even knew the models I specifically was looking for) and wanted to see if they had any of them open box. She just kept making excuses to not show me the open boxes even after telling her I used to work there and I understood how it worked. Go to El Cajon Best Buy. Better service and I was able to get what I wanted.
MC
Mauricio Chernitsky
5 days ago
5.0
Good store. I have been here multiple times. I bought one a Kindle Scribe tablet which is very good. This is one of those American stores that show their culture. Lots of materialistic stuff. Which I like to spectate from time to time.
BR
Becca Rose
Nov 17, 2025
5.0
I’ve been in this Best Buy several times and always had a really positive experience, even on busy weekends. The staff are super friendly and knowledgeable, especially Kathleen! I’ve had great experiences purchasing and needing to make returns here - very smooth and efficient.
DK
Dayton kilgo
Nov 16, 2025
1.0
Felt very uncomfortable. Just trying to look at a case and screen protector. Best Buy guys comes up shitty response shitty attitude and every rep there seems like they have other problems. It’s funny how I was dressed different one day and treated different then in gym clothes treated differently. Sounds like profiling to me. Never going there again. This Best Buy defiantly is filled with characters all right.
JE
jesus escobar
Nov 9, 2025
3.0
Most staff friendly and some what helpful, but bought a open box TV in "excellent" condition. Once I got home and opened it, it wasn't even the right TV which was frustrating. Also found out I got a "discounted" that wasn't actually discounted so basically paid the same price as a new one, honestly my fault for not realizing but still frustrating. Whoever is running this location just needs to train better. Glad I got my money back.