Apple Fashion Valley

3.8
2273 reviews

About

Electronics StoreComputer Repair ServiceCell Phone Repair ShopApple
Visit the Apple Store to shop for iPhone, Mac, Apple Watch, iPad and more. Our Specialists will answer your questions and get you set up. Or get technical support at the Genius Bar.

Details

  • DeliveryAvailable
  • DebitAvailable
  • Mobile paymentsAvailable
  • [Free/Paid] wi-fiNot available

Location

Apple Fashion Valley
7007 Friars Road, San Diego, CA
92108, United States

Hours

Reviews

3.8
2,273 reviews
5 stars
1,307
4 stars
294
3 stars
129
2 stars
97
1 star
446

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed, with some praising staff for being helpful and knowledgeable, while others report rude or unprofessional interactions.

Repair Process

Many customers experienced delays and miscommunication regarding repairs, leading to frustration and wasted time.

Appointment Issues

Several reviews mention problems with appointment scheduling and long wait times, causing dissatisfaction among customers.

Product Knowledge

While some staff demonstrated excellent product knowledge and problem-solving skills, others were criticized for providing incorrect information.

Store Experience

The store environment is described as busy and chaotic, with some customers feeling ignored or not properly assisted.
  • SS
    Sam Simeonov
    3 days ago
    5.0
    Kindest Apple team member, Laurynus at the Genius Bar, was so kind, helpful and understanding in find a solution to fix my iPhone. Thank you so much Team Apple Fashion Valley! I am son grateful - Sam
  • MM
    María
    Jan 3, 2026
    3.0
    Customer service is inconsistent, went there a few months ago and had a good experience, went there today and I waited 30 minutes (after the time of my appointment) they said they still had 8 more appointments before me, but a lot of employees seemed to be chatting, not really working, I had to check in about my appointment a couple of times, ended up canceling not getting the service I needed and I need to go again.
  • LL
    Luke L.
    Jan 1, 2026
    5.0
    Came in without an appointment on a holiday and had the best experience possible, quick and efficient. Special shout out to Lauren at the Genius Bar, she provided the best customer service I have ever received. Will be coming back to this location!
  • TM
    Terry M
    Dec 28, 2025
    1.0
    Just went there a few days ago was there for like 20min. Ask for help a bunch of times to different employees they didn't even bother to look at me. Just wanted a new phone already new what to get. Avoid this apple store in particular. Even ask/complained to the manager or supervisor, an african-american since his name I do not remember, there and he answered: So? We are very busy. I was like oh my... so I got out of there.
  • FM
    francisco martinez
    Dec 27, 2025
    1.0
    Was just there. Already new what I wanted. It was just a walk in walk out thing. Hangout for long time. Nobody lend a hand, ask many employees for help told me they were busy,some were other were just standing around talking among them self and other told me that cellphones are not their department. Mediocre service for fashion mall.

Frequently Asked Questions About Apple Fashion Valley

What products can I shop for at Apple Fashion Valley?

You can shop for iPhone, Mac, Apple Watch, iPad, and more at Apple Fashion Valley.

Does Apple Fashion Valley offer technical support?

Yes, you can get technical support at the Genius Bar located at Apple Fashion Valley.