Business Details
About
Electronics StoreComputer Repair ServiceCell Phone Repair ShopApple
Visit the Apple Store to shop for iPhone, Mac, Apple Watch, iPad and more. Our Specialists will answer your questions and get you set up. Or get technical support at the Genius Bar.
Details
- DeliveryAvailable
- DebitAvailable
- Mobile paymentsAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.8
2,273 reviews
5 stars
1,307
4 stars
294
3 stars
129
2 stars
97
1 star
446
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed, with some praising staff for being helpful and knowledgeable, while others report rude or unprofessional interactions.
Repair Process
Many customers experienced delays and miscommunication regarding repairs, leading to frustration and wasted time.
Appointment Issues
Several reviews mention problems with appointment scheduling and long wait times, causing dissatisfaction among customers.
Product Knowledge
While some staff demonstrated excellent product knowledge and problem-solving skills, others were criticized for providing incorrect information.
Store Experience
The store environment is described as busy and chaotic, with some customers feeling ignored or not properly assisted.
- SSSam Simeonov3 days ago5.0Kindest Apple team member, Laurynus at the Genius Bar, was so kind, helpful and understanding in find a solution to fix my iPhone. Thank you so much Team Apple Fashion Valley! I am son grateful - Sam
- MMMaríaJan 3, 20263.0Customer service is inconsistent, went there a few months ago and had a good experience, went there today and I waited 30 minutes (after the time of my appointment) they said they still had 8 more appointments before me, but a lot of employees seemed to be chatting, not really working, I had to check in about my appointment a couple of times, ended up canceling not getting the service I needed and I need to go again.
- LLLuke L.Jan 1, 20265.0Came in without an appointment on a holiday and had the best experience possible, quick and efficient. Special shout out to Lauren at the Genius Bar, she provided the best customer service I have ever received. Will be coming back to this location!
- TMTerry MDec 28, 20251.0Just went there a few days ago was there for like 20min. Ask for help a bunch of times to different employees they didn't even bother to look at me. Just wanted a new phone already new what to get. Avoid this apple store in particular. Even ask/complained to the manager or supervisor, an african-american since his name I do not remember, there and he answered: So? We are very busy. I was like oh my... so I got out of there.
- FMfrancisco martinezDec 27, 20251.0Was just there. Already new what I wanted. It was just a walk in walk out thing. Hangout for long time. Nobody lend a hand, ask many employees for help told me they were busy,some were other were just standing around talking among them self and other told me that cellphones are not their department. Mediocre service for fashion mall.
Frequently Asked Questions About Apple Fashion Valley
What products can I shop for at Apple Fashion Valley?
You can shop for iPhone, Mac, Apple Watch, iPad, and more at Apple Fashion Valley.
Does Apple Fashion Valley offer technical support?
Yes, you can get technical support at the Genius Bar located at Apple Fashion Valley.
What are the regular store hours for Apple Fashion Valley?
Apple Fashion Valley is open Monday through Saturday from 10:00 AM to 9:00 PM and Sunday from 11:00 AM to 7:00 PM.
What special holiday hours does Apple Fashion Valley observe?
The store is closed on November 27, 2025 and December 25, 2025. It opens early at 8:00 AM on November 28 and December 24, closes early at 6:00 PM on December 24 and December 31, 2025, and has adjusted hours on December 26, 2025 and January 1, 2026.
Can I get my Apple products repaired at Apple Fashion Valley?
Yes, Apple Fashion Valley offers service and repair, including repairs at the Genius Bar.
Does Apple Fashion Valley provide in-store pickup and delivery options?
Yes, the store offers both in-store pickup and delivery services.
Is Apple Fashion Valley accessible for customers with disabilities?
Yes, Apple Fashion Valley has a wheelchair accessible entrance.
What payment methods are accepted at Apple Fashion Valley?
Apple Fashion Valley accepts debit cards and mobile NFC payments.
Are there any nearby dining options to consider when visiting Apple Fashion Valley?
Yes, nearby restaurants include STACKED: Food Well Built, Stackz Inc, Uno Chicago Grill, and Blue Smoke Sushi Lounge, offering a variety of meal options before or after your visit.
What nearby stores can I visit for clothing and accessories when shopping at Apple Fashion Valley?
Nearby you can find stores like Abercrombie & Fitch, Gucci, Express, Sandro Fashion Valley, Kate Spade, Johnny Was, Barneys New York Co-Op, Club Monaco, Celine San Diego Fashion Valley, Oliver Peoples, Lululemon Athletica, Louis Vuitton, Ted Baker, and J.Crew for various clothing and fashion accessories.