Best Buy

Reviews

• AS

  Avery S

  2 days ago
  1.0
  Had the worst experience ever trying to buy my 3rd tv this year from Brest Buy. Already knew what I wanted and everything. But after my interaction with Thomas who is a designer In the store, literally had me walk out the store not wanting to buy anything ever from Best Buy. Luckily the manager Pouya was at the door before I was leaving and stepped in and assisted me with my purchase . I just wanted to buy a TV, that’s it. Thomas almost had me never want to do business with Best Buy ever again. Thanks to Pouya though I’ll be returning.
• AW

  Aditya Wagholikar

  2 days ago
  5.0
  I had placed a pickup order for a gadget. The place has a big parking lot. After ordering, it was available for pickup within few mins (much less than an hour wait time). The gadget was handed over quickly after ID verification. Great and reliable place to buy tech gadgets. The signage’s within the shop are well marked and leads to the pickup counter. The staff is great at customer service.
• TH

  Tijffbifc Htdvjug

  4 days ago
  4.0
  I had an awesome experience shopping here! The staff was super helpful and knowledgeable, making it easy to find exactly what I needed. The selection of tech gadgets is impressive, and I left feeling really satisfied with my purchase.
• DD

  diego

  6 days ago
  1.0
  The representative at checkout, Sue, is really rude and doesn’t ask for help if she doesn’t know something. I buy all of my screen protectors at Bestbuy and regularly go for my warranty replacements when they break. The first time I went she insisted that she couldn’t process my warranty replacement there and sent me to customer service instead. I told her that I normally do it there but she said she can’t and that I would have to return my old screen protector too. After waiting longer at customer service they informed me that I did NOT need to wait there in line nor return my previous one. I went back today and had the misfortune of being assisted by Sue AGAIN, she was extremely combative and told me that since she’s been there 11 years she knows what she’s talking about. I’m considering getting my tech products elsewhere because she makes my experience horrible every single time. Management needs to coach her better to make sure she’s not treating customers the same way.
• RW

  Richard Weinroth

  Apr 24, 2026
  3.0
  Everyone in Best Buy who works in the store, from front-end support to the supervisor are all amazing. The issue is calling into the store. The store now has an AI system that is so convoluted, it's impossible to get through. It's a horrible! Best Buy has really done a disservice to its customers by replacing customer care in store personal with an AI system that cannot be pushed past. It's a very onerous phone tree. Best Buy needs to stop and return to in-store customer service. With people who can assist customers. I was on the phone for 30 minutes. I made 3 separate calls in, trying to get through AI menu. Finally, when I did get past the AI automation, I reached an offshore person who told me the product I wanted: a phone screen protector screen was out of stock, that there were none in the entire store. This person didn't even ask me what kind of phone I had. When I said, how do you know this? The person said, "Well, there are none in store stock, delivery is tomorrow." When I called back again and asked for Geek Squad, as I have a Geek Squad protection contract, the person said that assistance was not available and recommended, I wait until the following day to make an appointment. I just drove to the store and everyone was very kind and very helpful. When I arrived, I could see there was a nominal wait on the Geek Squad line and none at the phone sales service area. An associate very quickly assisted me including applying my newly purchased protective screen to my phone. I was out of the store within fifteen minutes. The combination of AI and offshore customer assistance, lacking knowledge of products on hand is a very bad reflection on Best Buys customer service.

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